GLADYS GABRIEL KAJUTI
DAR ES SALAAM
Summary
I am a dedicated professional with a Bachelor's degree in Mass Communication, possessing experience in relationship management, customer service and research. Holding strong communication skills, data collection and computer skills with proven ability to manage banking products, handle customer inquiries and assist in research projects. I am eager to apply my diverse skills and contribute to impactful projects.
Seasoned Senior Business Development Officer with comprehensive knowledge in market research, strategic planning, and client relationship management. Proven track record of generating new business through innovative and effective sales strategies. Skilled at identifying potential opportunities and developing solutions to increase profitability. Previous work demonstrates significant impact on company growth and expansion.
Results-driven Senior Business Development Officer known for productivity and efficient task completion. Skilled in strategic planning, market analysis, and client relationship management. Excel in negotiation, problem-solving, and communication, ensuring successful business growth and partnerships. Adapt quickly to new challenges and thrive in fast-paced environments.
Strategic-thinking professional with several years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies, and driving territory development.
Ambitious Business Development Executive well-versed in recruiting, developing and retaining top-performing teams. Practiced in building strategic relationships to facilitate key business initiatives. Advanced knowledge of change management protocols and merger integration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Business Development Officer
LOLC Tanzania
05.2025 - Current
- Conduct direct marketing so as to create product awareness in the region and acquire qualified customers for loan disbursement.
- Follow up on arrears so as to maintain a clean loan portfolio.
- Maintaining professional relationships with existing clients and upcoming clients.
- Preparing daily reports for arrears, disbursement and marketing.
- Creating loan applications in the credit system for qualified customers.
Research Assistant
TACAIDS
10.2024 - 04.2025
- Physical field visitation and collection of data for research projects, ensuring accuracy and completeness.
- Entered data into designated databases and ensured the consistency of entries.
- Cross checked and verified data collected from various sources.
Relationship Officer (RO)
Selcom Microfinance Bank
Lumumba Branch
02.2020 - 09.2024
- Sold bank products, including accounts and loans to meet customer needs.
- Made follow-ups on deposits and loan portfolios to ensure timely payments and retention.
- Disbursed loans, maintaining accuracy and compliance with bank policies.
Customer Service Officer
Access Bank
Iringa Branch
05.2017 - 02.2020
- Opened accounts and maintained customer bank accounts, ensuring accurate data entry.
- Processed ATM and cheque book requests, providing efficient service to clients.
- Assisted customers in accessing all necessary banking services and resolving enquiries.
Customer Marketing Officer
Access Bank
Iringa Branch
03.2016 - 04.2017
- Sold the bank products to the clients.
- Ensured that the bank products are well known to the clients.
- Prepared daily reports concerning marketing.
Data Entry Clerk(Temporary)
Jhpiego
10.2015 - 02.2016
- Physical field visit and collection of data from health centers with the help of counselors and peer educators (in Dar es Salaam, Iringa and Tabora regions).
- Reviewed and verified forms before entering into the designated database.
- Analyzed and entered data into Jhpiego's designated databases.
- Compiled and submitted a report to Sauti Data Manager soon after the exercise.
Education
Certificate Of Completion - Digital Marketing
Coursera Online
02.2025 - 06.2025
Certificate Of Completion - Data Analysis
Coursera online
10.2025 - 12.2025
Bachelor Degree - Mass Communication, Public Relations
SAUT (St. Augustine University)
MwanzaField Work
Tanzania Breweries
MwanzaAdvance Certificate of Secondary Education - HGL
J.J. Mungai High School
IringaOrdinary Certificate of Secondary Education -
Liku Secondary School
Dar es SalaamSome College (No Degree) - Data Analysis
Coursera
Skills
- Communication
- Data collection & Entry
- Loan processing
- Credit assessment
- Sales strategy
- Relationship management
- Financial analysis
- Report generation
- Attention to detail
- Negotiation skills
- Team collaboration
- Proposal writing
- Brand awareness
- Competitive intelligence
- Innovation development
- Industry expertise
- Performance evaluations
- Territory management
- Business development
- Sales presentations
- Lead prospecting
- Excellent communicator
- Account servicing
- Training and mentoring
- Cross-functional collaboration
- Problem solving
- Effective communication
- Data management
- Customer acquisition
- Market analysis
Certification
Certificate of service, Selcom Microfinance Bank
References
- Dr. Gloria Shirima, EngenderHealth/Tanzania, Dar es Salaam, 0767-305380
- Rhonica Ngatunga, JHPIEGO/Tanzania, Dar es Salaam, 0754-275677
- Mrs. Rosemary Sakwerah Luhanga, Capital Market and Security Authority, rsakwerah@CMSA-TZ.ORG, Dar es Salaam, 0715/0754-549669
Languages
- Swahili
- English, fluent
- Swahili, fluent
Languages
Swahili
First Language
English
Advanced
C1
Timeline
Certificate Of Completion - Data Analysis
Coursera online
10.2025 - 12.2025
Senior Business Development Officer
LOLC Tanzania
05.2025 - Current
Certificate Of Completion - Digital Marketing
Coursera Online
02.2025 - 06.2025
Research Assistant
TACAIDS
10.2024 - 04.2025
Relationship Officer (RO)
Selcom Microfinance Bank
02.2020 - 09.2024
Customer Service Officer
Access Bank
05.2017 - 02.2020
Customer Marketing Officer
Access Bank
03.2016 - 04.2017
Data Entry Clerk(Temporary)
Jhpiego
10.2015 - 02.2016
Bachelor Degree - Mass Communication, Public Relations
SAUT (St. Augustine University)
Field Work
Tanzania Breweries
Advance Certificate of Secondary Education - HGL
J.J. Mungai High School
Ordinary Certificate of Secondary Education -
Liku Secondary School
Some College (No Degree) - Data Analysis
Coursera