Gladness Shayo
Dar es Salaam,Tanzania
Summary
Highly skilled professional with strong organizational, maturity, and negotiation abilities. Demonstrates exceptional computer literacy in Microsoft Office applications and the Internet. Flexible personality capable of working irregular hours and under minimal supervision to meet deadlines. Proven capability to travel and work in diverse circumstances, including remote areas and with marginalised communities. Strong interpersonal skills, diplomacy, patience, and respect for diversity enhance effective communication, leadership, and management. Committed to leveraging these skills to contribute meaningfully in dynamic environments.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work history
Business Staff at VIETTEL TANZANIA PLC
VIETTEL TANZANIA PLC
Dar es Salaam, TANZANIA
04.2019 - 04.2025
- Assigning Team Leader and Free Lancer
- Arrange target for all Rural site for activation
- High arpu
- Normal activation and find new 4G customer
Teller
Shal Bureau de Change
01.2018 - 11.2018
- I learnt how to use GAPoCH system on how to deal with Foreign Currency and transferring of Currency in and out of the Country.
- Also to deal with customer well and how to give the better service to them.
Customer Care Service (Cashier)
Century Cinemax
02.2016 - 12.2017
- Monitored stock levels at checkout areas, replenishing when necessary for smooth operations.
- Facilitated speedier checkouts by packing items quickly and carefully upon purchase completion.
- Handled multiple payment methods safely, ensuring financial security of transactions.
- Kept abreast of newest promotions or sales within the store, informing customers accordingly.
Field
Mer Telecom Tanzania
07.2014 - 07.2015
- Ensure that the organization meets all state and federal requirements for workplace safety. In many cases, the coordinator leads safety training programs for employees.
- Managing co-workers from other regions like Zanzibar, Dodoma, Arusha, Mbeya and Mwanza plus Dar-es-salaam
- Prepare a daily report also a monthly report
- Conducting Health safety and environment —Meeting
- Find the right supplier.
- Determine the right price
- Recovering of material from site and transport to the right place
Personal Business Administration Officer
TRA "Tanzania Revenue Authority"
06.2013 - 06.2014
- Field work at TRA (Tanzania Revenue Authority).
- Preparing tender document as per approved Organization policies and procedures.
- Evaluating vendor performing and advice accordingly.
Education
Diploma - Business Administration
STEMMUCO University College
01.2014 - 01.2015
Certificate - Record Management
Tanzania Public Service College
01.2012 - 01.2013
Certificate - Secondary education
Secondary Education CSE
01.2008 - 01.2011
Certificate - Primary Education
Kimanga Primary School
01.2001 - 01.2007
Skills
- Computer literate in Microsoft Office application, and Internet
- Flexible personality and ability to work irregular hours
- Self Motivated, able to work under minimum Supervision to deadline
- High organizational, maturity and negotiation skills
- Capability of travelling and Working in various circumstances including remote areas, working with marginalized peoples and isolated
- Strong interpersonal skills, Diplomacy, Patience, able to listen and respect for diversity
- Good Communication, Leadership and management skills
LANGUAGES
English: Excellent reading and oral skills, excellent writing skills.
Swahili: Native language, fully functional.
Accomplishments
CERTIFICATE OF SERVICE ( VIETTEL TANZANIA PLC )
References
References available upon request.
Personal Information
- Date of birth: 17th June 1995
- Gender: Female
- Nationality: Tanzanian
- Marital status: Single
Leadership Experience
- Warehouse Officer at Panasonic
- HSE-Personnel at Mer Telecom
- Field Work at TRA
- Cashier at Bureau de Change
INTEREST and HOBBIES
- Reading Newspapers
- Magazine
- Books
- News
- Novels
- Traveling
CERTIFICATION
I GLADNESS PAUL SHAYO, the undersigned, certify that to the best of my knowledge and belief, these data are correct.
Timeline
Business Staff at VIETTEL TANZANIA PLC
VIETTEL TANZANIA PLC
04.2019 - 04.2025
Teller
Shal Bureau de Change
01.2018 - 11.2018
Customer Care Service (Cashier)
Century Cinemax
02.2016 - 12.2017
Field
Mer Telecom Tanzania
07.2014 - 07.2015
Diploma - Business Administration
STEMMUCO University College
01.2014 - 01.2015
Personal Business Administration Officer
TRA "Tanzania Revenue Authority"
06.2013 - 06.2014
Certificate - Record Management
Tanzania Public Service College
01.2012 - 01.2013
Certificate - Secondary education
Secondary Education CSE
01.2008 - 01.2011
Certificate - Primary Education
Kimanga Primary School
01.2001 - 01.2007