Gilbert William Chawe
Dodoma
Summary
Visionary and results-driven business technology leader with over 20 years of experience in managing people, processes, and technology. Directed designs, development, implementation, and operation of Technology and Cybersecurity Solutions in both financial and non-financial institutions. A team player and a passionate leader, believing in empowering team members to develop leadership seeds from within and hence delivering results that meet and exceed business and customers’ expectations
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Information and Communication Technologies & Statistics
Benjamin Mkapa Hospital
Dodoma
05.2024 - Current
- Introduced various ICT Policies and Guidelines as per e-Governance Act 2019 and its general regulations of 2020
- Improved data analysis and reporting.
- streamlining operations through technology
- Enhanced patient care through better data-driven decision-making
- I supported research initiatives by providing data and infrastructure
- enabled remote consultation, diagnosis and treatment through tele-medicine
Director of Information and Communication Technologies
Public Service Social Security Fund
01.2018 - 05.2024
- Automation of Business Processes: Through strategic implementation of ICT solutions, we achieved a 95% automation of business processes within PSSSF. This has significantly improved efficiency and reduced manual errors.
- Paperless Office: We successfully transitioned to a paperless office environment, reducing the reliance on physical documents, and promoting a more sustainable and efficient work culture.
- Operationalization of PSSSF Offices: We successfully established a secure and stable ICT infrastructure in all PSSSF offices, including regional offices nationwide. This has enabled seamless communication and data sharing among different branches.
- Centralized ICT Services: By implementing a centralized ICT system, we have ensured that all PSSSF offices have access to the same ICT services. This has improved collaboration and transparency in service delivery to our members and pensioners.
- Member and Pensioner Services: Through the implementation of a Customer Relationship Management (CRM) system, we enhanced services to our members and pensioners. They can now access services at any office, promoting transparency and convenience.
- PSSSF Kiganjani Mobile App: We developed a mobile app called PSSSF Kiganjani, which allows members to view their contribution statements and membership details. Pensioners can also view their monthly statements and verify themselves, without the need to travel to PSSSF offices.
- Online Registration and Claim Submission: Our online portal allows members to register online and retirees to submit their claims digitally. They can also track the status of their claims, providing them with a more streamlined and convenient experience.
- Employer Portal: We implemented an employer portal that enables employers to remit contributions online using control numbers through the GePG Portal. This has simplified the contribution process and empowered employers to do self-reconciliation.
IT Infrastructure Manager
PPF
01.2010 - 01.2018
- Overseeing and managing the Fund's IT infrastructure, including ensuring its functionality, security, and optimization, interoperability with external systems while also managing teams and vendor relationships.
Contributions Manager
PPF
01.2009 - 01.2010
- Fund Contribution manager's main responsibilities involve ensuring accurate and timely collection (Remittance), record-keeping, and processing of contributions, as well as managing the scheme's administration, communication with members, and reporting to Management of the Fund
Education
MSc in Information Technology And Management - Information Technology and management
Avinashiligam University
11-2006
Advanced Diploma - Computer science
Institute of Finance Management
10-1999
Advance Certificate - Secondary Education Examination (PCM)
Moshi Secondary School
10-1989
Certificate - secondary Education examination
Malangali Secondary School
11-1986
Skills
- ICT policy development
- Business process automation
- IT infrastructure management
- Customer relationship management
- Project management
- Team leadership
- Vendor management
- Regulatory compliance
- Digital transformation
- Change management
- Team building
- Information technology management
- Legal and regulatory compliance
- Budget control
- Financial management
- Strategic planning
- Risk management
- Innovation management
- Visionary leadership
- Process improvement
- Data management
PROFESSIONAL TRAININGS
- Public Leadership - Uongozi Institute
- Corporate Governance and Leadership - Bank of Tanzania
- Advanced supervisory skills - Meirc Training Consulting – Dubai
- Supervisory skills Development - NIP
- Goal setting for Performance Enhancement – WorldAhead Africa
- Leading and Managing People - MTC
- Board leadership Master Class – Ntageki Nshala International
- Social security Administration - Institute of Finance Management
- Other courses in ICT including ICT infrastructure Management, Managing Private cloud, Visual computing environment, Cybersecurity, Data analysis and Artificial inteligency
Accomplishments
- 2023 Best Director of Information and Communication Technology by the Tanzania Top 100 Executives List
- Good Practice Award by ISSA
Certification
- Certified CSSP
- Certified Oracle Database Administrator
- Certified Data Center Infrastructure Specialist (DCIS)
- Cognicert BCMS certified Lead Implementer
- Certified Director of the Institute of Directors Tanzania (IoDT)
PROFESSIONAL MEMBERSHIP
- ISACA
- ICT COMMISION
Governance & Board Experience
July 2019 - June 2022
Tanzania Commercial Bank (TCB)
Board Member
July 2022 - March 2025
Tanzania Commercial Bank
Board Member and Chairman of Audit and Risk Management and Compliance Commitee
References
- Mr. Alexander M. Sanga, Director of Information and Communication Technology, National Health Insurance Fund, P. O. Box 1437, Dodoma
- Hosea Kashimba, Director of Finance and Accounts, P. O. Box 41107, Dodoma.
Timeline
Director of Information and Communication Technologies & Statistics
Benjamin Mkapa Hospital
05.2024 - Current
Director of Information and Communication Technologies
Public Service Social Security Fund
01.2018 - 05.2024
IT Infrastructure Manager
PPF
01.2010 - 01.2018
Contributions Manager
PPF
01.2009 - 01.2010
MSc in Information Technology And Management - Information Technology and management
Avinashiligam University
Advanced Diploma - Computer science
Institute of Finance Management
Advance Certificate - Secondary Education Examination (PCM)
Moshi Secondary School
Certificate - secondary Education examination
Malangali Secondary School
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