Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Work Availability
Interests
Software
Quote
Work Preference
Accomplishments
Affiliations
Timeline
Generic

Kwame Sampa

Tanga

Summary

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Maintain IT inventory,
Test and resolve Internet or phone connectivity issues and report and follow up with ISP,Confirms either personal resolution or correct assignment of each and every customer issue.Information and communications technology installations and support,Information and

communications technology operations and user support,operations ,professionals,sales professionals,user support for add in Active Directory,Print server,network,PoE VOIP,Printer management,point to point internet,routers,switches etc.IT support,Installing, configuring and setup computer hardware. Office 365 profiles, connecting printers etc,Support includes printing, applications, system, e-mail, mobile devices, remote desktop connection, Wi-Fi connectivity, VPNs,
Diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems,
Check computer hardware (HDD, SSD, mouses, keyboards,printer cables,network cables,external HDD,Dongle,Face plate etc.) to ensure functionality, establishing IT protocols, advising on suitable IT choices, providing technical support, and acting as a link between end users and higher-level support

Overview

27
27
years of professional experience
50
50
Certification
2
2
Languages
4
4
years of post-secondary education

Work History

ITTechnician II

Tanga Cement Plc
Tanga
06.2017 - Current
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Set up user profiles on local machines according to established standards.
  • Tracked service requests through a ticketing system such as Remedy or Service Now.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Performed daily backups using Symantec Backup Exec and other backup solutions.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Maintained inventory records of IT equipment and supplies.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Resolved hardware issues including replacing parts as necessary.
  • Provided training sessions for end users on how to use various software programs.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Deployed operating systems.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Performed system backups and restores as required.
  • Provided technical support to users via telephone or remote access.
  • Coordinated with vendors for repair services when needed.
  • Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Participated in team meetings to discuss project status updates.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Maintained positive working relationship with fellow staff and management.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Evaluated software or hardware to recommend improvements or upgrades.

System Network Administrator

HOTNET TECHNOLOGIES LTD
Tanga
03.2017 - 05.2017
  • Installed, configured and maintained network hardware and software.
  • Provided technical support for users who experienced issues with their computer systems or networks.
  • Implemented new technologies such as VPNs, VoIP phones, wireless access points and other networking equipment.
  • Managed DNS records including A, AAAA, MX records for internal email server hosting domains externally.
  • Conducted research on emerging products, services and standards in support of network procurement efforts.
  • Maintained local area network and wide area network connections by troubleshooting connectivity issues between sites.
  • Troubleshot network problems, identified root causes and developed solutions.
  • Configured and managed email servers and protocols, ensuring reliable and secure communications.
  • Ensured compliance with IT policies and regulatory requirements, conducting regular audits and assessments.
  • Implemented and managed VPNs, enabling secure remote access for employees.
  • Managed email routing and internal message protocols to support reliable delivery of communications.
  • Implemented and monitored network security measures, including firewalls and intrusion detection systems.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Monitored network performance to determine adjustments needed.

NETWORK AND TELECOMS TECHNICIAN

COPIER – TECH AND TELECOMS SYSTEMS
Dar Es Salaam
11.2007 - 02.2015
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Operated specialized diagnostic tools used to identify system faults.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Installed new components or replaced defective parts to restore functionality.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Used register system to ring up customer purchases, process payments, and issue receipts.
  • Kept records of parts and equipment used in projects to update inventory.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Installed new appliances, wiring and machinery in homes with defective equipment.
  • Communicated with distributors to acquire necessary equipment for projects.

IT WORKSHOP ADMINISTRATOR

COMPUTECH-ICS
Dar Es Salaam
02.2007 - 10.2007
  • Provided technical assistance with computer hardware and software issues when needed.
  • Processed payroll information according to established guidelines.
  • Provided general administrative support to staff members.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Compiled statistical data from various sources for analysis.
  • Compiled data from multiple sources into comprehensive reports for management review.
  • Supported departmental activities by providing clerical assistance.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Prepared reports on various projects for management review.
  • Prepared presentations using Microsoft Office Suite applications.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Created presentations with Microsoft PowerPoint for management team members.
  • Performed data entry tasks into computer databases from paper documents.
  • Maintained filing system for important documents such as contracts and invoices.
  • Checked office stock to determine supply levels and maintain inventory.
  • Implemented filing systems to improve document organization and retrieval.
  • Oversaw inventory management, including ordering office supplies and equipment maintenance.
  • Facilitated communication between departments to support project completion and goal achievement.
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Improved office organization by developing filing system and customer database protocols.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Copier Service Technician

SCI Tanzania Ltd
Dar Es Salaam
02.2005 - 01.2007
  • Replaced worn or defective parts with manufacturer-approved replacements to maintain system functionality.
  • Kept abreast of new technologies related to copier service by attending seminars, reading trade publications and researching online resources.
  • Responded quickly to emergency service requests from customers.
  • Created detailed reports documenting all work performed on each machine during servicing visits.
  • Developed strategies for improving service delivery processes in order to increase customer satisfaction ratings.
  • Provided training to new users on how to operate the different models of copiers available.
  • Updated existing documentation related to product features, installation procedures and repair methods for various types of copiers.
  • Conducted quality assurance tests after repairs were completed to verify satisfactory performance of the machines.
  • Assisted customers with setting up network connectivity for their copiers via Ethernet or Wi-Fi connections.
  • Installed new copiers based on customer specifications and requirements.
  • Provided technical support for customers regarding copier operations and malfunctions.
  • Monitored inventory levels of supplies such as toner cartridges, drums and other consumables used in servicing activities.
  • Performed preventative maintenance on copiers and other office equipment to ensure optimal performance.
  • Ensured that all safety protocols were followed when working with electrical equipment inside customer premises.
  • Diagnosed and repaired copier hardware problems such as paper jams, toner replacement, scanner failure, fuser unit malfunctioning and other mechanical issues.
  • Adhered strictly to established industry standards when installing or repairing any type of office equipment.
  • Analyzed complex technical problems using problem solving techniques such as root cause analysis or fault tree diagrams.
  • Tested all components of the copier systems prior to installation to ensure proper operation.
  • Resolved customer service issues in a timely manner, including responding to inquiries, troubleshooting problems and providing solutions.
  • Performed software updates on various types of copiers to keep them running at peak efficiency levels.
  • Tracked new models on market and studied technical documentation to maintain exceptional service levels.
  • Used troubleshooting abilities to detect malfunctions for on-site copiers and completed immediate repairs to restore performance.
  • Switched easily between different manufacturers' models.
  • Traveled to business locations to troubleshoot, diagnose and resolve copier problems.
  • Kept accurate inventory of tools, parts and supplies to handle normal copier issues.
  • Replaced defective mechanical and electrical parts with soldering irons following diagrams.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
  • Offered repair or service options to help customers make decisions.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.
  • Called and consulted with clients regarding equipment details, needs and problems.
  • Removed malfunctioning components and replaced with new or refurbished parts.
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
  • Analyzed wiring diagrams to gather repair information and procedures.
  • Worked with chemicals and solutions safely to meet protocols and OSHA standards.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
  • Monitored installations to maintain compliance with local codes and industry best practices.
  • Streamlined preventive maintenance repair processes to support timely completion.

PRINTER AND IT TECHNICIAN

CATS Tanzania Ltd
Dar Es Salaam
03.1999 - 01.2005
  • Loaded paper into trays, changed toner cartridges, replaced parts, and performed other related duties as needed.
  • Created custom templates for documents such as business cards, letterheads, envelopes.
  • Conducted regular testing of printers to identify any potential issues before they arise.
  • Adjusted printer settings to accommodate different paper types, sizes, and colors.
  • Assisted customers in selecting appropriate printing materials for their projects.
  • Maintained detailed records of all prints jobs including number of copies made and time taken to complete the job.
  • Monitored quality control of printed output by inspecting finished products for accuracy.
  • Analyzed malfunctioning equipment to diagnose root cause of problems before taking corrective action.
  • Installed new print drivers on computers and configured network connections between printers and computers.
  • Operated wide format plotters and printers for large scale printing projects.
  • Troubleshot and resolved printer hardware and software issues.
  • Coordinated with vendors to purchase necessary supplies such as ink cartridges, papers.
  • Properly handled hazardous waste materials to uphold safety regulations.
  • Examined printed copy for correct ink density, position on paper and registration.
  • Inspected random paper samples during print runs to confirm accurate ink and paper type.
  • Reviewed job orders to determine amount of paper needed, ink color and potential special instructions.
  • Used hand tools to make small repairs and regularly clean printing presses.
  • Observed environmental factors and effects on equipment performance to make adjustments when necessary.
  • Assessed inventory and ordered new ink, paper and other materials to keep supplies stocked.
  • Loaded printing press with paper and modified margins to comply with paper size requirements.
  • Set up and used paper-cutting, laminating and folding machines to hasten workplace operations.
  • Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
  • Performed daily backups using Symantec Backup Exec and other backup solutions.
  • Maintained inventory records of IT equipment and supplies.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Provided technical support to users via telephone or remote access.
  • Tracked service requests through a ticketing system such as Remedy or Service Now.
  • Deployed operating systems.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Resolved hardware issues including replacing parts as necessary.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Set up user profiles on local machines according to established standards.
  • Provided training sessions for end users on how to use various software programs.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Photocopier Technician

Edgar Electronics Services
Dar Es Salaam\
01.1997 - 02.1999
  • Provided training sessions on basic printer operations for staff members who were unfamiliar with the technology.
  • Conducted quality control checks on all repaired items before returning to customers.
  • Provided excellent customer service by responding promptly to inquiries.
  • Created detailed reports outlining service visits conducted during the day for management review.
  • Repaired and troubleshot hardware problems with photocopiers, such as paper jams, toner issues, scanner errors.
  • Researched solutions to complex technical problems utilizing resources available online or through manufacturer contacts.
  • Replaced worn or defective parts in copiers using specialized tools and test equipment.
  • Assisted customers with setting up their machines and explaining how to use them correctly.
  • Collaborated with colleagues from different departments in order to coordinate activities related to repairing photocopiers.
  • Utilized problem-solving skills to find creative solutions to difficult technical challenges.
  • Installed new printers, scanners, faxes, and other related equipment according to manufacturer's specifications.
  • Performed preventive maintenance on photocopiers, including cleaning and replacing parts.
  • Managed inventory levels of spare parts by ordering supplies when necessary.
  • Ensured that all safety protocols were followed while performing repair services on customer premises.
  • Diagnosed technical faults in order to identify the root cause of any issue.
  • Provided instructions and guidance to users regarding the proper operation of photocopier equipment.
  • Worked closely with vendors and suppliers in order to ensure that product needs were met effectively.
  • Used troubleshooting abilities to detect malfunctions for on-site copiers and completed immediate repairs to restore performance.
  • Kept accurate inventory of tools, parts and supplies to handle normal copier issues.
  • Switched easily between different manufacturers' models.
  • Traveled to business locations to troubleshoot, diagnose and resolve copier problems.
  • Tracked new models on market and studied technical documentation to maintain exceptional service levels.
  • Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
  • Operated equipment high-volume photocopiers, printers, and folding, and inserting machines to manage many projects per week.
  • Recorded completed work in production logs, including accurate quantity output, materials used and problems encountered, to inform supervisors and positively affect future operations.
  • Completed reporting on work volumes and outputs, materials used and backlogs.
  • Cleaned machines on consistent basis as part of robust preventive maintenance program to achieve continuous functionality.

Education

Bachelor of Science - Degree in IT And Computing Online

Online Business School
United Kingdom
01.2023 - Current

High School Diploma -

Online CPD
Online
12-2021

High School Diploma -

Janet's Quality For All
England
01.2002 - 12.2002

High School Diploma -

The Community Workshop
Online
12-2006

High School Diploma -

The Learning Centre – Online
Online
01.2003 - 12.2023

High School Diploma -

The Learning Centre – Online
Online
12-2003

Skills

  • Information Security
  • System Performance Assessments
  • Hardware diagnostics
  • A Certification
  • Multitasking
  • Defect Analysis and Resolution
  • MCSA Certification
  • Problem-solving aptitude
  • Reliability
  • Component Replacement
  • Call Management
  • Delivery Management
  • Technical Documentation
  • System Maintenance
  • Hardware Configuration
  • VoIP Installation
  • User Support
  • System optimization
  • Report Preparation
  • Customer Needs Assessment
  • Account Administration
  • Computer maintenance
  • Project Coordination
  • Help Desk Support
  • Incoming Call Management
  • Service desk support
  • Computer Diagnostics
  • Technical Troubleshooting
  • Device Installation
  • Supply Management
  • Online Chat Support
  • Service Schedule Coordination
  • Help Desk Management
  • IT Documentation
  • IT Asset Management
  • ITIL Processes
  • Mobile Device Management
  • Virtualization Technologies
  • Technical Support
  • Application support
  • Remote Support
  • Network Security
  • User Training
  • Data Recovery
  • Troubleshooting and diagnostics
  • Software updating
  • System Administration
  • Software configuration
  • Application installations
  • Hardware Installation
  • Debugging

Languages

Swahili
First Language
English
Upper Intermediate (B2)
B2

Certification

CompTIA Network+ A+,(Level 4) Computer Systems and Software.,(Level 4) Computer Programming.(Level 4),IT and Society,MCSA,NSE-Network Security Associate,Cyber Security,HP Accredited Platform Specialist APS HP Desktops, Workstations and Notebook,Advanced Network Admin best practices for IT,ITIL Course,Technical Support Fundamentals,§ Digital Communication Networks,The society of Digital Information and Wireless Communication,Servers 101,MCSA-Installing and Configuring Windows Server 2012,CCNA Training.§ Android Development Training Course,Mobile Application Training Course,Information Security Associate-Accredited Professional Certificate,IT Service Management Associate-Accredited Professional Certificate Microsoft AI classroom Series,Cyber Security Foundation Professional Certificate,CompTIA A+ 220-1001,CompTIA Network+(N10-007) Cert Prep: 2 The Physical Network,Microsoft Azure Administrator (AZ-104).§ Management Information Systems (Level 5),Database Design and Development (Level 5),Information Systems Theory and Practice (Level 4).

References

Refere

ENGINEER MALOMO HILLARY A.

Position: Managing Director - Elegant Solutions Limited

Tel No: +255 711 626 362

P.O Box 76025, Dar es Salaam

ENGINEER BEN SAFE.

Position: Managing Director - BM Telecoms & Networks Company Limited.

Tel No: +255 222 781 530

Mob: +255 754 787 585

P.O Box 34711 Dar es Salaam,

ENGINEER LIVIN MASSAWE.

Position: Procurement Manager-Tanzania - WASCO ISOAF TZ LIMITED

Tel No: +255 699 083 726

P.O Box 14886, Mahando Street Dar es Salaam

Email: livin.massawe-t@isoaf.comnces available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Football

Reading Books

Basketball

Travelling

Watch Animals in national Parks

Software

Supporting a business by maintaining its technology

Professionals purchase equipment

Manage domains

Restore Data

Troubleshoot workstations

Provide customer support

Manage servers

Ceate network

Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Healthcare benefitsCompany CultureWork from home optionPersonal development programsTeam Building / Company RetreatsFlexible work hoursCareer advancement

Accomplishments

  • Supervised team of 5 staff members.
  • Collaborated with team of 5 in the development of Domain change.
  • Achieved ERP by introducing SAP for productions tasks.
  • Resolved product issue through consumer testing.
  • Documented and resolved network which led to increase productions/efficient.

Affiliations

  • Association for Computing Machinery
  • Project Management Institute
  • Association of Information Technology Professionals

Timeline

Bachelor of Science - Degree in IT And Computing Online

Online Business School
01.2023 - Current

ITTechnician II

Tanga Cement Plc
06.2017 - Current

System Network Administrator

HOTNET TECHNOLOGIES LTD
03.2017 - 05.2017

NETWORK AND TELECOMS TECHNICIAN

COPIER – TECH AND TELECOMS SYSTEMS
11.2007 - 02.2015

IT WORKSHOP ADMINISTRATOR

COMPUTECH-ICS
02.2007 - 10.2007

Copier Service Technician

SCI Tanzania Ltd
02.2005 - 01.2007

High School Diploma -

The Learning Centre – Online
01.2003 - 12.2023

High School Diploma -

Janet's Quality For All
01.2002 - 12.2002

PRINTER AND IT TECHNICIAN

CATS Tanzania Ltd
03.1999 - 01.2005

Photocopier Technician

Edgar Electronics Services
01.1997 - 02.1999

High School Diploma -

Online CPD

High School Diploma -

The Community Workshop

High School Diploma -

The Learning Centre – Online

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Kwame Sampa