Gilbert Ruronona
Dar Es Salaam
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. I'm the bridge between technology and business; connecting the dots between strategy, design, and development to create impactful products.. Experienced in IT Product Management, Agile Methodologies, Project Management, Enterprise Architecture and Telecommunications.
Overview
14
14
years of professional experience
Work History
Senior Specialist Enterprise Architect
NMB Bank PLC
01.2020 - Current
- Be part of strategic decisions for the modernization of the infrastructures to meet competitive disruption caused by the change of technologies and customer drives
- Work on the transformation of the bank to adopt Enterprise Architecture with maturity where business Architecture leads the objectives towards capabilities on Information, Security, Data and infrastructure architectures
- Play a leading role in setting the architecture and design for current /new emerging bank products and technological solutions
- Ensure there is a clear system requirement (technical) for all products/solutions and Ensure sign-off of solution design or solution architect
- Review, interpret and respond to detailed business requirements to ensure alignment between customer expectations and current or future ICT capability.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
IT Products Manager
Zanzibar Telecom PLC
09.2018 - 12.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Business Proceses Manager
Huawei Tanzania Technologies Ltd
08.2015 - 08.2018
- Preparation of Service Credit Reports and Service Credit Scores as per MS and Customer contracts
- Weekly presentations on the status and performance of Service Credit.
- Reports and scores internally and for customer
- Monthly monitoring and confirmation of Reporting SLA, SLA, Customer.
- Experience Indicators (CEI) and Key Quality Indicators (KQI) reports as per contract.
- Manage all Changes in Tigo and Zantel networks as per Change Management process.
- Manage weekly TCAB and CAB (Change Advisory Board) meetings and their corresponding approvals
- Manage multi-vendor meetings to follow up the open (CAB), Emergency CAB and Technical CAB tickets and status based on WLA.
- Monitor Post Implementation Results for any executed change and closure of the tickets.
- Change categorization as per severity and impact on the network and approvals.
- Prepare monthly network inventory of all active operational equipment under Tigo Managed Services
- Prepare and dimensioning of the future inventory needed for the network.
- Manage the ISMS compliance and IT Security in general for all MS operations.
VAS Operations Manager
Huawei Tanzania Technologies Ltd
10.2014 - 07.2015
- ISO Controls compliance in all VAS especially MFS platforms that need with money controls include Backup and Restoration, Audit Trail, VPN Access.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Manage daily health checks and health check reports including fixing any discovered issues using PM tickets or escalations for major issues.
- Manage weekly and monthly site surveys to check working conditions of all servers and services – humidity, temperature, alarms etc.
- Make sure all VAS service performance degradation inquiries from performance team or customer are timely attended and closed
- Monitor all VAS platform licenses and provide daily, weekly and monthly reports in the utilization, request and apply licenses timely.
VAS Operations Manager
Millicom International Cellular
03.2013 - 08.2014
- Manage all VAS platforms making sure services are available by 100% (SMSC,EIR, USSD GW, WAPGW, MMSC, RBT).
- Implement all Work orders and changes on the platform from business or NOC teams and making sure everything is well executed without service interruption.
- Analyzing and monitoring all vendor deliverables including Planning, Acceptance, Optimization and OAM for all VAS platforms.
- Managing information assurance for all VAS nodes, making sure Data availability to all teams like DWH and business, backup and restoration.
- Responsible for customization and implementation of the products and systems related to VAS
- Designing and implementing security controls to make sure the platforms and services not affected by security flaws.
- Executing all change management requests from all technical needs including upgrades, commercial or business changes, patches and other routine maintenance.
Operations Engineer
Millicom International Cellular
12.2008 - 02.2013
- Daily, weekly and monthly OAM and Preventive maintenance of all Huawei IN/OCS/SMSC/WAPGW/USSD/RBT platforms for service availability of 99.9999% KPI
- CDR management by making sure all CDR files generated from our systems are all transferred to DWH and mediation through RBI and other VAS related nodes like SMSC, RBT, WAPGW, MMS, OTA
- Commercial Tariff and product configuration and management in Huawei IN/OCS platforms
- Customer complaints and management, making sure all queries are responded with no delay related to charging orVAS services like SMS, USSD bundles, RBT songs etc.
- Customer service support, managing all tools that CS support is using and maintaining availability all the time.
- Subscriber reconciliation – Daily checks if all the provisioned MSISDNs are as per business rules and prevent any unexpected frauds.
- Number resource management and recycling – manage the life cycle of all defined, existing and deleted MSISDNs to all systems and making sure all stocks from supplier are available
- Supporting 3rd party application in integration and daily maintenance support with IN/OCS
Education
Master of Science - Computational Science and Engineering
Dar Es Salaam Institute of Technology
Dar Es Salaam11.2015
Bachelor of Science - Electronics And Communications
University of Dar Es Salaam
Dar Es Salaam12.2008
Skills
- Enterprise Architecture
- Agile Methodologies
- Leadership Skills
- Telecommunications
- Digital Strategy
- Project Management
- Project Development
- Systems Implementation
- Solution Development
- Solution Architecture
- IT Operations
- Data/Application Security
Accomplishments
- Reduced managed Service penalty score from an average of 15% to 5% in 5 months.
- Fastest integration with National Database 2 months ahead of other Operators for biometric registration.
- Designed and launched the first FX ATM Project in country, resulting into surge of FX transactions of 25% increase on monthly transactions.
- Presented with the Great Achiever award for collecting $1m of long outstanding debts for more than 5 years within 1 year.
- Researched, designed and delivered Mobile Banking platform (USSD and Mobile App) using internal development team in 18 months, replacing an existing $30m yearly revenue platform.
Music, Movies, Traveling, Reading Books
- Reading an average of 20 books yearly.
- On holidays, prefers travelling to view nature.
- Music is always a working, walking, sleeping, dreaming companion.
Languages
Swahili
Native language
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Senior Specialist Enterprise Architect
NMB Bank PLC
01.2020 - Current
IT Products Manager
Zanzibar Telecom PLC
09.2018 - 12.2019
Business Proceses Manager
Huawei Tanzania Technologies Ltd
08.2015 - 08.2018
VAS Operations Manager
Huawei Tanzania Technologies Ltd
10.2014 - 07.2015
VAS Operations Manager
Millicom International Cellular
03.2013 - 08.2014
Operations Engineer
Millicom International Cellular
12.2008 - 02.2013
Master of Science - Computational Science and Engineering
Dar Es Salaam Institute of Technology
Bachelor of Science - Electronics And Communications
University of Dar Es Salaam
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