Gilbert Hendry Shangali

• Analyzes data trends to support decision-making processes and preparing reports for management review.
• Monitors the weekly plans produced from Barnton, escalate risks to the MRP manager and WSNP manager, and produce a monthly 12–18-month forecast aligned to S&OP and CONA, publishing and signing off on monthly inventory LE’s to the cash flow team.
• Ensures a monthly 'handshake' on the S&OP process with suppliers and procurement, and that routines are followed.
• KPI tracking: NST; OTIF materials; S&OP KPIs on supplier collaboration; DCBL also collaborates with external suppliers and internal teams (SNP planner, scheduler, inventory deployment, Retpack execution, procurement, finance, and zone planning) to ensure smooth supply chain operations.
• Carefully tracks and reports on shelf life of materials weekly to reduce obsolescence.
• Manages inventory levels against the Inventory Policy, and reports weekly on any variances and risks.
• Fully understands and analyzes the commercial terms of each supplier, and issues POs for each raw material and packaging material at the brewery and distillery level.

·

• Coordinated team schedules to maintain effective workflow and meet sales targets, also monitored calls, and verified successful sales to ensure sales objectives.
• Successfully developed the team members through coaching, listening to their calls, and identifying the opportunities to improve in order to maximize productivity and sales effectiveness, and also monitored their attendance and schedule adherence.
• Improved productivity by monitoring all improvements, implementations, and diversion corrections.
• Proposed improvements to the processes and procedures associated with the management of requirements that directly or indirectly affect customers.
• Provided analytical insights to the team on opportunities and gaps in the market to tackle digital transformation.
• Successfully joined a team that monitored the launch and implementation of Digital Transformation Agendas, "Bees Project," and routine reporting of insights to ensure its full take-off.

• Assisted clients with inquiries and provided product information.
• Processed customer orders efficiently using internal systems.
• Collaborated with team members to enhance service delivery.
• Maintained accurate records of client interactions and transactions.
• Conducted follow-ups to ensure timely order fulfillment and support.
• Complied with the management indicators: contractability rate, effectiveness, call quality, retention and volume.
• Assessed the performance indicators: sales volume target, availability/ SKU per customer.
• Monitored the client base of the assigned zone and its purchase volume