Gilbert Aretas Mrema
Dar es Salaam,Tanzania
Summary
Motivated and dedicated customer service professional with a strong focus on enhancing the customer experience. Known for exceptional communication skills, empathy, and the ability to efficiently resolve customer inquiries. Experienced in collaborating with teams to improve service delivery and ensure customer satisfaction.
Overview
7
7
years of professional experience
Work History
Hotel Waiter
Delta hotel by marriot
Dar es salaam
09.2025 - Current
- Provided excellent customer service to guests in dining areas.
- Responded to customer inquiries efficiently and resolved complaints professionally.
- Collaborated with kitchen staff to fulfill guest requests promptly.
Sales and Marketing Representative
Nyssa balloons safaris
Serengeti
01.2022 - 01.2024
- Responded promptly to customer inquiries regarding products and services.
- Created and maintained relationships with customers and stakeholders.
- Conducted market research to identify trends and customer preferences.
Waiter and Salesman
KungFu Panda
Arusha
01.2021 - 12.2021
- Helped customers select menu items by suggesting courses and answering questions.
- Performed cashier duties including payment processing and issuing receipts.
Internship bookings and reservations
Leoman Safaris
Arusha
01.2019 - 12.2020
- Identified customer needs and responded promptly and efficiently.
- Contributed innovative ideas to enhance team performance.
Labour
Coral Paints Insignia Company
Moshi
01.2019 - 12.2019
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of science - tourism and hospitality management
St. Augustine University of Tanzania
Advanced Secondary Education -
Majengo Secondary School
Ordinary Secondary Education -
Korongoni Secondary School
Primary Education -
Kishima B Primary School
Skills
- Customer service
- Problem solving
- Time management
- Communication skills
- Attention to detail
- Adaptability
Nida No
20000308251080000122
Languages
- English
- French
- Kiswahili
- English
- French
Personal Information
- Date of Birth: 03/08/01
- Gender: Male
- Nationality: Tanzanian
References
- Mr. Ebenezer Goroi, Lecturer at head of Tourism department at SAUT, +255 767 052 332, ebengoroi@gmail.com
- Mrs. Neema Lwise, Manager at Leoman Tours and Safaris company, +255 767 035 446
- Bimal Sarkar, Manager at Village Cafe and supermarket, +255 785 589 182
- Richard Happyson Massawe, Manager at KungFu Panda restaurant
Hobbies and Interests
- Workouts
- Reading books
- Swimming
- Socializing and interacting with different people
Other Names
Gilbert Aretas
Educational Background
St. Augustine University of Tanzania (SAUT), Bachelor of science in tourism and hospitality management, 08/01/19, 08/01/22, Majengo Secondary School, Advanced Secondary Education, 08/01/17, 08/01/19, Korongoni Secondary School, Ordinary Secondary Education, 08/01/13, 08/01/16, Kishima B Primary School, Primary Education, 08/01/06, 08/01/12
Timeline
Hotel Waiter
Delta hotel by marriot
09.2025 - Current
Sales and Marketing Representative
Nyssa balloons safaris
01.2022 - 01.2024
Waiter and Salesman
KungFu Panda
01.2021 - 12.2021
Internship bookings and reservations
Leoman Safaris
01.2019 - 12.2020
Labour
Coral Paints Insignia Company
01.2019 - 12.2019
Bachelor of science - tourism and hospitality management
St. Augustine University of Tanzania
Advanced Secondary Education -
Majengo Secondary School
Ordinary Secondary Education -
Korongoni Secondary School
Primary Education -
Kishima B Primary School