Gift C. Meela
Arusha
Summary
Background includes engineering support for product planning, testing, and release. Knowledgeable about documentation, schematics, and production requirements.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Greenlight Planet
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with over 170 customers per day.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Hardware and Software Maintenance agent
Sound & Vision Company Ltd
04.2019 - 01.2020
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
System Administrator
Arusha Technical College (ATC)
02.2018 - 07.2018
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
System Administrator
Tanzania Telecommunication Company Limited (TTCL)
03.2017 - 08.2017
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
Software Developer
Twende - Accelerating Innovation and Social Entrepreneurship (AISE)
02.2016 - 08.2015
- Discussed issues with team members to provide resolution and apply best practices.
Education
Computer Engineering
Mbeya University of Science And Technology
Mbeya12.2019
Computer Science
Arusha Technical College
Arusha01.2017
Secondary Education
Mringa Secondary School
Arusha01.2009
Primary Education
Ilkiurei Primary School
Arusha01.2002
Skills
- Problem-Solving
- Service Support
- Call Center Experience
- Hardware Configuration
- Technical Support
- Programming
personal information
- Date of Birth: 06/15/95
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
references
- Phesto Namayala, +255 759 228 108, Mbeya University of Science and Technology (MUST), Lecturer
- Elikunda Christian, +255 753 871 618, Dodoma Secondary School, Teacher
- Nelson Shao, +255 756 310 893, Sun King, Customer Executive
Languages
Swahili
Native or Bilingual
English
Professional Working
Timeline
Customer Service Executive
Greenlight Planet
11.2021 - Current
Hardware and Software Maintenance agent
Sound & Vision Company Ltd
04.2019 - 01.2020
System Administrator
Arusha Technical College (ATC)
02.2018 - 07.2018
System Administrator
Tanzania Telecommunication Company Limited (TTCL)
03.2017 - 08.2017
Software Developer
Twende - Accelerating Innovation and Social Entrepreneurship (AISE)
02.2016 - 08.2015
Computer Engineering
Mbeya University of Science And Technology
Computer Science
Arusha Technical College
Secondary Education
Mringa Secondary School
Primary Education
Ilkiurei Primary School
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