Gift Kundi
Kilimanjaro
Summary
With over 8 years of experience in the hospitality and logistics industries, I have developed a strong skill set in both front office management and transportation supervision. In my role as a Front Desk and Transport Supervisor at four seasons I managed a team of front desk agents, ensured exceptional customer service, and implemented efficient check-in and check-out processes. My background includes proficiency in using property management systems, handling guest inquiries and complaints, and training staff to uphold high service standards.
Also I coordinated logistics operations, managed fleet maintenance, and optimized transportation routes to improve efficiency and reduce costs. I have a proven track record of ensuring regulatory compliance, enhancing safety protocols, and managing budgets effectively. My ability to lead teams, solve problems quickly, and maintain attention to detail has been instrumental in achieving operational excellence in both roles.
Overview
9
9
years of professional experience
Work History
Field Attachment
Four-season Safari Lodge Serengeti
Arusha
02.2015 - 04.2015
Field Attachment
N’grudotor Lodge
FRONT DESK AND TRANSPORT SUPERVISOR
Four Seasons Safari Lodge Serengeti
Serengeti
09.2021 - Current
- Cultivated a team-oriented work culture that encouraged collaboration, open communication, and mutual support among employees at all levels within the department.
- Evaluated employee performance regularly, providing constructive feedback for continuous professional growth and development.
- Implemented new technology solutions to improve overall transport operations efficiency and accuracy in recordkeeping.
- Increased driver satisfaction by implementing a fair and transparent performance-based reward system.
- Coordinated schedules and communicated changes to customers.
- Planned and oversaw transportation activities.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
FRONT DESK ARGENT
Four Seasons Safari Lodge Serengeti
12.2017 - 09.2021
HOUSEKEEPING ATTENDAN
Four-season Safari Lodge Serengeti
09.2016 - 11.2017
Education
National College Of Tourism [NCT} Arusha Campus
12.2016
J. K. Nyerere secondary school
11.2013
Skills
- Front Office Supervisor Skills:
- Customer Service Excellence: Providing exceptional service to guests, addressing their needs and resolving complaints efficiently
- Communication Skills: Strong verbal and written communication for interacting with guests, staff, and management
- Team Leadership:Leading and managing the front office team, scheduling shifts, and ensuring high performance
- Problem-Solving: Quickly and effectively resolving issues that arise with guests or staff
- Time Management: Prioritizing tasks to ensure efficient front office operations
- Proficiency in Front Office Software: Familiarity with reservation systems, property management systems (PMS), and other relevant software
- Sales and Upselling:Encouraging guests to take advantage of hotel services and amenities
- Transport Supervisor Skills:
- Logistics Management:Overseeing the planning, execution, and optimization of transportation operations
- Team Coordination:Managing and coordinating the activities of drivers and transport staff
- Route Planning:Developing efficient routes to minimize costs and maximize efficiency
- Fleet Management:Maintaining and managing the fleet of vehicles, including scheduling maintenance and repairs
- Safety and Risk Management: Implementing safety protocols and managing risk to protect staff and assets
- Inventory Management:Overseeing the loading, unloading, and storage of goods
- Customer Service:Addressing customer inquiries and complaints related to transportation services
- Data Analysis:Using data to track performance, identify trends, and make informed decisions
- Budget Management:Managing transportation budgets and controlling costs
Attributes
- Innovative, Believe in teamwork and networking
- Creative, Able to work under pressure, independent and timely
- Honest, Integrity, competent and Confident
- Objective, diligent and accountable
- Excellence presentation and communication skills
Computerproficiencyskills
- Excellent verbal and written communication skills
- Ability to multitask
- Computer-savvy(Microsoft Words, Excel, Powerpoint)
- Management skills
- Ability to quickly solve problems
- Experience in customer relations
- Reservation applications
- Customer Relationship Management
- Opera System
Fullname
Gift Paul Kundi
Mobileno
+255-752068462
pauldismas110@gmail.com
Personal Information
- Hobbies: Reading, Sports & gym, Music, Drive
- Date of Birth: 07/17/96
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
References
- ANATOLIA KASWIRA, Front Office Manager, FOURSEASON SAFARI LODGE SERENGETI TANZANIA, P.O.BOX 14321[ARS], TANZANIA, +255 746 767 767, anatoli.Kaswira@fourseason.com
- NOEL ERNEST, Assistant Director of Rooms, FOURSEASON SAFARI LODGE SERENGETI TANZANIA, P.O.BOX 14321[ARS], TANZANIA, +255 765 428 730, noel.ernest@fourseasons.com
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge. I understand that false information may disqualify me for benefit.
Timeline
FRONT DESK AND TRANSPORT SUPERVISOR
Four Seasons Safari Lodge Serengeti
09.2021 - Current
FRONT DESK ARGENT
Four Seasons Safari Lodge Serengeti
12.2017 - 09.2021
HOUSEKEEPING ATTENDAN
Four-season Safari Lodge Serengeti
09.2016 - 11.2017
Field Attachment
Four-season Safari Lodge Serengeti
02.2015 - 04.2015
Field Attachment
N’grudotor Lodge
National College Of Tourism [NCT} Arusha Campus
J. K. Nyerere secondary school