Gift Chimile
Dar Es Salaam
Summary
Client-focused Relationship Manager adept at increasing productivity and completing tasks efficiently. Skilled in client relationship management, financial planning, and strategic sales techniques. Excel in communication, problem-solving, and adaptability, ensuring successful client interactions and satisfaction.
Overview
3
3
years of professional experience
Work History
Relationship Manager
Access Bank Tanzania
Dar Es Salaam
11.2024 - Current
- Resolve client issues and complaints promptly, maintaining trust and loyalty.
- Prepare and presente detailed reports on client account status and growth opportunities to senior management.
- Communicate with stockholders or other investors to provide information or raise capital.
- Implement strategies aimed at improving overall customer satisfaction levels.
- Collaborate with internal teams to develop strategies that would increase customer engagement levels.
- Generate reports regarding customer interactions, performance metrics, and revenue goals.
- Analyze market trends and identified potential new customers through research activities.
- Monitor client satisfaction through periodic meetings to judge on their satisfaction levels.
Trade Finance Manager
Amana Bank Tanzania
Dar Es Salaam
02.2024 - 11.2024
- Developed and nurtured strategic relationships with the corporate clients to ensure that the Bank maximizes the Business potential / wallet size of the customer
- Continually recommended improvements and adaptations to existing systems, processes, and structures to ensure current and future viability of the relationships
- Pro-actively managed and developed effective client relationships, identified and managed solutions to meet a wide range of client needs and promoting products and services
- Responsively conducted customer visits with the team or individually to maintain and strengthen the customer relationship
- Scheduled surprise meeting to visit the business of the customers to evaluate and know how the banks funds are being used
- Conducted personal visits to securities that customers have pledged to obtain facilities to know their status and keep close track of how their facilities are performing
- Organized meetings with sales Team to strategize on driving the bank's deposit and Loans to properly push the banks profitability
Relationship Manager - Corporate Banking
Guaranty Trust Bank, Tanzania
01.2022 - 02.2024
- Conducted financial analysis of corporate clients to assess creditworthiness
- Prepared weekly deposit movement reports for corporate clients
- Managed and cultivated strong relationships with corporate clients, ensuring satisfaction
- Promoted and marketed bank products, with a focus on trade finance solutions
- Collaborated cross-functionally to introduce tailored offers for clients, utilizing trade finance instruments as effective marketing tools
- Tracked loan repayments, specifically those related to Bonds, Guarantees and Letters of Credit (L/C's)
- Facilitated the issuance of Bonds and Guarantees, Letters of credit to corporate clients, adhering to international trade
- Developed enduring relationships with existing and potential clients, identifying trade finance opportunities and resolving issues
- Successfully mitigated various trade-related risks, including credit risk, market risk, and operational risk, ensuring the protection of the bank's interests
- Issued Bonds and Guarantees worth TZS 10 Billion to corporate and commercial clients without any recalls, demonstrating financial reliability and trust
- Maintained the accuracy and completeness of trade finance documents, resulting in smooth transactions and minimized discrepancies, improving customer satisfaction
- Developed and implemented innovative trade finance products and services tailored to clients' evolving needs, enhancing the bank's competitiveness and customer retention
- Proactively managed corporate clients' financial health, providing customized financial solutions that strengthened customer relationships and loyalty
Education
Bachelors of Banking and Finance -
The Institute of Finance Management
Tanzania01.2021
Advanced certificate of Secondary Education -
Nkasi Secondary School
Tanzania01.2018
Certificate of Secondary Education -
Morogoro Secondary School
Tanzania01.2015
Skills
- Microsoft Office
- Outlook
- Word
- PowerPoint
- Excel
- Data analytics
- Client engagement
- Relationship building
- Time management
Hobbies and Interests
- Playing Football
- Reading
- Listening to educational podcasts
Leadership Experience
- Nkasi Secondary School, Tanzania, Academic Sport Leader, 08/01/16, 05/01/17,
- Led a team of 30 in organizing and overseeing academic sports activities, fostering a culture of physical fitness and academic excellence.
- Coordinated and managed sports events and annual tournaments resulting in increased student participation and improved sportsmanship amongst participants., Developed and executed training programs to enhance student's athletic skills in sports such as football, basketball and other sports.
- Collaborated with school staff to align academic and sports programs, creating a balanced and supportive learning environment for students.
- Demonstrated leadership by setting a positive example for students, promoting the school's values on and off the field, and engaging the parents and the school community to build support for the sports program(s).
Languages
English
First Language
Accomplishments
- Successfully mitigated various trade-related risks, including credit risk, market risk, and operational risk, ensuring the protection of the bank's interests.
- Maintained the accuracy and completeness of trade finance documents, resulting in smooth transactions and minimize discrepancies, improving customer satisfaction.
- Proactively managed corporate clients' financial health, providing customized financial solutions that strengthened customer relationships and loyalty.
- Generated Fees TZS 800 Million in a period of 6 Months for Amana Bank Tanzania.
- Grew trade Finance balance sheet book by 50% in 2024
References
- Mercy Uriyo, Head Retail Banking, Guaranty Trust Bank, Tanzania, +255-712-108-600
- Denis Tagalile, Head of Business, Amana Bank Limited, +255-754-305-938
- Edwin Mhande, Head of Legal, Guaranty Trust Bank, Tanzania, +255- 755-929-215
Timeline
Relationship Manager
Access Bank Tanzania
11.2024 - Current
Trade Finance Manager
Amana Bank Tanzania
02.2024 - 11.2024
Relationship Manager - Corporate Banking
Guaranty Trust Bank, Tanzania
01.2022 - 02.2024
Bachelors of Banking and Finance -
The Institute of Finance Management
Advanced certificate of Secondary Education -
Nkasi Secondary School
Certificate of Secondary Education -
Morogoro Secondary School
Similar Profiles
NEEMA DAVID ABRAHAMNEEMA DAVID ABRAHAM
Digital and Engagement Officer at Access Bank TanzaniaDigital and Engagement Officer at Access Bank Tanzania
Samwel MhagamaSamwel Mhagama
Project Coordinator at Huduma ya mtoto AICT TZ0984 in partner with Compassion International TanzaniaProject Coordinator at Huduma ya mtoto AICT TZ0984 in partner with Compassion International Tanzania
DAUDI GREYSON ABSALOMEDAUDI GREYSON ABSALOME
Bank Officer at NMB Bank PlcBank Officer at NMB Bank Plc
MALIGO FARJALAMALIGO FARJALA
Nursery Teacher at MEMBER NURSERY SCHOOLNursery Teacher at MEMBER NURSERY SCHOOL
MAGDALENA MNDEMEMAGDALENA MNDEME
Assistant accountant at QUALITY ASPHALTAssistant accountant at QUALITY ASPHALT