Getrude Gasto Mallya
Dar Es Salaam
Summary
My current, short-term goal is to enhance and use possessed sales & relationship management, project management skills in this role to deliver desired organizational key objectives. Work with Business teams and other stakeholders by taking on leadership positions in team projects, mentorship, coaching also continuous development of my profession career through active participation in workshops & conferences entailing the role and other digital banking workshops relating to smart banking.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Head Private Banking
NMB Plc
02.2021 - Current
- To provide leadership that will enhance the Private Banking Product and Strategy as well as deliver profitable business growth targets for clients within this market segment. This includes defining market segment, developing strategic business plans to acquire new customers, grow and deepen private banking customer relationships through effective relationship management, implement new products and services, recommend relevant financial solutions, establish sales targets and to ensure the Bank sustains competitive advantage in this customer segment.
Senior Manager Private Banking
NMB Plc
05.2015 - 01.2021
- Management of Private Banking customer Portfolio particularly on product pricing and service experience. Develop strategies for the team in acquiring grow and deepen Private banking customer’s relationships through effective Relationship Management. Conduct competitor analysis for differentiated products being offered to Retail Affluent customers in the market. Develop product mix, pricing, market, distribution and implementation project plan for approval by the Retail Management committee. Develop strategies for branch sales execution in the network for sales activations – recruitment and retention. Develop training plans for branch staff and operational areas.
Head of Branch Banking/Branch Network
Commercial Bank of Africa
08.2014 - 04.2015
- Re-alignment of Branch Banking Model to conform group structure.
- Work with team to achieve sales & service through in-branch business development activities (Business Planning and growth (deposit and lending) as well as customer growth and retention), effective Bank Hall management and providing feedback to the team.
- Assign and Rationalise targets to branches as defined by all business units.
- Execute initiatives that monitor and manage service KPI’s and Operational Risk indicators at each branch for quality assurance.
- Monitor and evaluate Regional/Branch Managers performance.
- Minimization of exposures to and impact of operational risks inherent in branch service delivery.
- Provide leadership that translates to conducive work environment and employee satisfaction.
- Oversee staff development and motivation to achieve strong performance.
Head of Private Banking
Commercial Bank of Africa
10.2012 - 07.2014
- To provide leadership that will enhance the Platinum Banking Product Concept and Strategy and deliver profitable business growth targets for Personal Banking Sector within this market segment. This includes defining market segment, developing strategic business plans to acquire new customers, grow the personal banking book, implement new products and services, recommend relevant financial solutions, establish sales targets and to ensure the Bank sustains competitive advantage in this market segment.
- Re-alignment of CBA Tanzania Branch Banking Model
- Developing Cards products – Visa(Debit & Credit Cards)
- Developing Internet Banking
- Refine and implement strategic business plans to acquire and retain the Platinum/Private Banking customer segment.
- Report on performance, identifying issues and opportunities in terms of revenue growth and costs.
- Achieve the profitability targets established.
- Expand customer relationships base; identify opportunities to cross sell the full range of the banks extensive range of products and services.
- Expand and maintain deposits from high net worth individuals.
- Develop and motivate private banking team to increase performance and productivity.
- Train Private Banking Relationship Managers to enhance product knowledge so as to deliver quality service that exceeds customer expectations.
- Minimize exposures to and impact of risks assisted with KYC, AML and portfolio maintenance.
- Acting as Head of Personal Banking when he/she on leave.
- Support Branches sales, service and operations.
Business Development Manager
National Bank of Commerce
10.2011 - 09.2012
- Achieve agreed targets (Assets, Liabilities, interest and non-interest income) by leading and supporting a team of Relationship Officers through offering a wide range of products and services to SME clients.
- Providing value added engagement with other departments and product specialists within the bank in developing, implementing and monitoring new sales and services initiatives.
- Proactively and professionally support Relationship Officers to manage client experience by providing appropriate training and coaching on product and services delivery.
- Keep an active and accurate records/log of customer’s complaints, discussions/correspondences with clients and provide timely feedback on unresolved/resolved issues.
- Work with Risk Department in building awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies for the SME Banking Department.
- Ensure Relationship Officers take accountability on the accuracy and quality of the documents, loan applications, Internal Control Unit checklist and other related documents.
- Allocate duties to team members in order to achieve operational targets including prioritization and work schedules.
- Coordinate weekly performance review and knowledge sharing meetings with Relationship Officers.
- Coordinate local functions/community/governmental and business development activities.
- In liaison with the Branch Managers, review staff welfare and attendance patterns, (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc.)
- When required, initiate disciplinary processes for team members calling on support from Human Resources
- Comply and keep abreast of all policies, procedures, and circulars updates.
- Ensure self-development pertaining to career path to develop knowledge and skills.
- Complete all critical compliance training.
- Design, recommend and implement in house training programs for Relationship Officers.
Manager Retail Sales
National Bank of Commerce
03.2011 - 09.2011
- Participate in interview and recruitment new team members, including determining appropriate compensation levels with input from Human Resources.
- Agree targets and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience, cost performance, compliance and governance requirements.
- Manage departmental budgets including signing of invoices and quotes within mandate. Escalate out budgets items to the Head of Sales for approval.
- Provide clear direction to team members on the sales strategic plan and key focus areas and ensure their understanding and buy-in.
- Provide individual and group sales coaching.
- Prepare timely and accurate daily, weekly and monthly sales reports.
- Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
- When required, initiate disciplinary processes for team members calling on support from Human Resources.
- Provide clear direction to team members on the sales strategic plan and key focus areas and ensure their understanding and buy-in.
- Allocate duties to team members in order to achieve operational targets including prioritization and work schedules.
- Obtain a thorough understanding of the business unit strategy and explain it to team members in such a way that they understand the contribution they have to make.
Retail Banking Manager
National Bank of Commerce
10.2010 - 02.2011
- Achieve set annual sales targets through delegation to the Sales Consultants. Monitor performance of Sales consultants and Customer service supervisor on daily, weekly, monthly , quarterly and annual basis and provide coaching and feedback on how to improve performance.
- Allocate duties to team members in order to achieve operational targets including prioritisation and work schedules.
- Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
- Address poor performance of any team member through the formal Performance Accelerator Programme and ensure that continued poor performance is appropriately dealt with.
- Create effective workforce and recruitment demand plans to ensure that current and future business requirements are met.
- Monitor overtime and ensure that it is kept to minimum.
- Build awareness, keep up to date and comply with KYC and AML regulations.
- Manage and ensure prompt execution of audit queries/requests.
- Manage the implementation of all processes and procedures as stipulates in all branch operation manuals ensure all reports and returns are prepared and submitted on time as required.
- Review and update the departments’ organization structure and role description on at least annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
PremierLife Relationship Manager
Barclays Bank (T) Ltd
01.2010 - 10.2010
- Achieving targets for both Assets and Liabilities.
- Develop retention programmes for both existing and newly recruited PremierLife customers.
- Implementation, monitoring compliance in relation to Money laundering prevention as specified by Group Policy and Standard as well as the local regulations.
- Handling of Complaints/Queries for PremierLife customers and ensure solution and timely feedback to customers.
- Lead a personal banker on day to day operations.
- Acting in absence of Head of PremierLife Banking.
Prestige Customer Advisor
Barclays Bank (T) Ltd
04.2008 - 12.2009
- Achieving targets for Assets and Liabilities.
- Cross-sell appropriate customer needs related products face to face.
- Assist customers in completion of bank stationery forms.
- Handling customer complaints/queries in the banking hall.
- Introduce customers to appropriate products/segments.
- Implementation, monitoring compliance in relation to Money laundering prevention as specified by Group Policy and Standard as well as the local regulations.
Prestige Cashier/Customer Team Leader
Barclays Bank (T) Ltd
01.2005 - 03.2008
- Performing telling duties ie. Handling of cash/cheque transaction and in house.
- Carrying out ATM operations.
- Performing custodian duties ie. Collecting, bulk counting cash to and from strong room/central bank and tellers.
- Undertaking daily reconciliation of customer cheque books and ATM cards.
Bank Teller
National Microfinance Bank Ltd.
01.2003 - 12.2004
- Performing telling duties.
- Account opening and handling of customer queries.
Education
Master in Business Administration -
Eastern Southern African Management Institute (ESAMI)
11.2010
Bachelor of Arts & Social Sciences - Marketing (Hons)
Catholic University of Eastern Africa
04.2002
ACSE - Combination PCM
Kilakala Girls High School
01.1999
CSEE - undefined
Weruweru Girls High School
01.1996
Skills
- Training and Curriculum development
- Technical assistance on design and develop standard operating procedures, guidelines and tools include workshop training materials curriculum
- Capacity building to sales teams ,draft best practices and success stories) through side-by-side approach and on-the-job training include proactive mentoring, coaching, and shadowing
- Consultative selling skills
- Driving new projects
- Negotiations skills
- Relationship Management
- Conflict resolution
- Presentation skills
- Interpersonal skills
- Planning and Organizational skills
Certification
- Accredited Trainer for Sales: Consultative Selling Skills and Sales Excellence – NBC Bank
- Accredited with Board Competence & Rhetoric – ATE/ESAMI
Language
English - Advanced professional proficiency: Speaking ability (5), Reading ability (5)
Swahili- Functional native proficiency: Speaking ability (5), Reading ability (5)
References
Peter, Kingu, Dr., peterkingu@fsdt.or.tz, +255754210379, NBC Bank, Supervisor, Head of SME Finance- FSDT
Hobbies and Interests
WATCHING MOVIES, COOKING, READING BOOKS AND LISTENING TO GOSPEL MUSIC
Accomplishments
- May 2015 to Aug 2015: Successful initiation/implementation of NMB Private Banking
- Crafting of team Job Description and KPI
- Crafting of Private banking Proposition
- Designing parameters for measuring team performance through BI system
- Lead in design, develop, implement, monitor and evaluation of sales strategies for Private Banking through the team of RM’s across the network track new sales and retention
- Service experience champion for Consumer banking
- Business Growth portfolio to the tune of 190+Bn within 5 Years
- Jan 2013 to Dec 2013: Successful implementation and launch of Visa cards and Sales Management for Credit Cards Country wide.
- Review of Mortgage Product Definition Document for Personal Banking Tanzania.
- Review of Overdraft Product Definition Document for Personal Banking Tanzania.
- Internet Banking Project for Personal Banking customers.
- Initiation of Mobile Banking project for personal banking customers through SUL(Software Universe Limited)-KE(App)
- Jan 2014 Sept 2014:Finalized proposal for Private Banking through submission of various documents for Project approval
- Business Case, Product Definition Document and Product Initiation Document
- Handed over the project for implementation/launch.
- 8th Sept 2014 to Dec 2014:Re alignment of Branch Banking Model
- Profiling branches by size, Total Asset, Total Liabilities
- Number of customers, Average transactions as well as business lines.
- Clearly re-defining various roles, re-evaluate Job description and
- Conduct competency assessment with HR department for proper allocation based on skills talent and capabilities.
EXTRA CURRICULA ACTIVITIES
July 1998 to July 1999: Kilakala Girls High School Dormitories Leader. May 2000 to July 2000: Mazao Ltd (Coffee Company) Field work Performing clerical duties at accounts department. Stock taking of coffee at the warehouse. May 2001: Lowe Scanad: Field work: Questionnaires distribution on carrying out research on the use of mobile phones a case study conducted in Nairobi Kenya.
Affiliations
- Dec 2014 Dec 2016: Board Member WATT Saccos- Audit & Risk Committee
- July 2017 Dec 2018: Female Future Tanzania Cohort 2 Alumni
- 2020/2021 : Award Top 50 Women in Management by WIMA
Training
- Tellers Training – Barclays Bank (T) Ltd, Dar es Salaam, 2005.
- KYC and AML training – Barclays Bank (T) Ltd, Dar es Salaam, 2008.
- Sales excellence – NBC Ltd, Dar es Salaam, 2010.
- Consultative selling skills – NBC Ltd, Dar es Salaam, 2010.
- Performance development (Team leader) – NBC Ltd, Dar es Salaam, 2011.
- Competence based interviewing skills – NBC Ltd, Dar Es Salaam, 2011
- Prestige Revamp(Relationship Management for executive clients) – Barclays Bank (T) Ltd, Dar Es Salaam, 2009
- VISA workshop – CBA (T), Dar es Salaam, 2013.
- Investment in excellence phase 1 & 2(THE PACIFIC INSTITUTE)-Lou Tice – NBC Ltd, Dar es Salaam, 2012.
- Prince2 Foundation course – CBA (T), Dar es Salaam, 2013.
- Leadership Foundations for - 7 Habits of Highly effective people by Franklin Covey – CBA (T), Dar Es Salaam, 2015
- Mentorship Training – NMB Bank Plc, Dar Es Salaam, 2016
- Female Future Tanzania – Executive Female Leaders practical training focusing on Leadership, Board Competence & Rhetoric – ATE&ESAMI – NMB Bank Plc, Dar Es Salaam, 2017-2018
Personal Attributes
- Strong interpersonal communication skills and impressive presentation skills.
- Proactive, a good multi-tasker and deliver within strict deadlines.
- Flexibility and ability to take up new challenges and responsibilities.
- Strong leadership skills, teamwork player, quick learner
- Highly motivated self-starter, Innovative, Result oriented
Crochet Gardening Reading Adventure exploration
I am maintaining a garden of beautiful flowers
Timeline
Head Private Banking
NMB Plc
02.2021 - Current
Senior Manager Private Banking
NMB Plc
05.2015 - 01.2021
Head of Branch Banking/Branch Network
Commercial Bank of Africa
08.2014 - 04.2015
Head of Private Banking
Commercial Bank of Africa
10.2012 - 07.2014
Business Development Manager
National Bank of Commerce
10.2011 - 09.2012
Manager Retail Sales
National Bank of Commerce
03.2011 - 09.2011
Retail Banking Manager
National Bank of Commerce
10.2010 - 02.2011
PremierLife Relationship Manager
Barclays Bank (T) Ltd
01.2010 - 10.2010
Prestige Customer Advisor
Barclays Bank (T) Ltd
04.2008 - 12.2009
Prestige Cashier/Customer Team Leader
Barclays Bank (T) Ltd
01.2005 - 03.2008
Bank Teller
National Microfinance Bank Ltd.
01.2003 - 12.2004
Bachelor of Arts & Social Sciences - Marketing (Hons)
Catholic University of Eastern Africa
ACSE - Combination PCM
Kilakala Girls High School
CSEE - undefined
Weruweru Girls High School
Master in Business Administration -
Eastern Southern African Management Institute (ESAMI)
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