GERALD JACOB
Dar es salaam
Summary
Detail-oriented and results-driven finance professional with a strong academic foundation in Accounting, Finance, and Investments. Holds a BSc (Hons) in Accounting and Finance and a completed MSc in Finance and Investment from Birmingham City University. Brings practical experience in financial analysis, reporting, and operational support within regulated, fast-paced environments. Demonstrates strong analytical, problem-solving, and communication skills, with the ability to interpret complex financial data, support informed decision-making, and contribute effectively to organizational objectives within financial institutions and commercial organizations.
Overview
7
7
years of professional experience
Work History
Deputy Manager/ Analyst
NH Care
Birmingham
03.2023 - Current
- Provide operational and analytical leadership across daily business activities, supporting senior management with data-driven decision-making.
- Developed and maintained reporting and data infrastructure using SQL and Tableau, delivering real-time insights on financial performance, operational efficiency, and key business metrics.
- Led workforce planning and staff scheduling for large teams, consistently optimising labour costs while maintaining service quality and budget control.
- Recruited, trained, and performance-managed staff, contributing to improved retention, productivity, and workforce capability.
- Produced and presented weekly performance and financial reports, translating complex data into actionable insights for management.
- Designed and implemented targeted training programmes aligned with organisational objectives and revenue growth strategies.
- Managed vendor relationships and negotiated contracts to ensure cost efficiency and service effectiveness.
Assistant Finance Officer
Tanganyika export service ltd
Essex
09.2022 - Current
- Supported financial management activities including accounting operations, financial reporting, and compliance within a commercial export business.
- Maintained accurate financial records, invoices, and documentation using Sage 50 and Microsoft Excel, ensuring compliance with internal controls and regulatory standards.
- Prepared monthly financial performance reports, improving data accuracy and reducing reporting errors by up to 60%.
- Monitored expenses, reimbursements, and cash flow activities, ensuring consistent financial control and cost discipline.
- Assisted in audit preparation by compiling financial data, schedules, and supporting documentation to ensure efficient audit processes.
- Provided financial insights and analysis to support investment decisions and business growth initiatives.
- Collaborated with cross-functional teams to streamline financial processes and enhance compliance with regulatory and organisational requirements
Support Care Worker
BLOSSOM CARE GROUP
Birmingham
09.2022 - Current
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
- Improved physical and mental wellbeing of service users through patient-centred care planning. Followed strict safeguarding regulations to ensure safe, secure handling of service users. Tailored care and support to individual needs for bespoke, personalised service.
- Delivered on care plan goals while responsibly managing client budget.
- Helped 10 service users to continuously achieve their personal goals and aspirations.
Customer services
NOVACROFT
Birmingham
04.2022 - 10.2022
- Handled high volumes of call queries in a timely manner, ensuring consistent levels of excellent service.
- Dealt with card issues and amendments, resolving them effectively and efficiently for optimum customer satisfaction.
- Advised customers on the benefits of payment cards, improving user experience whilst achieving company targets.
- Helped new staff acclimate to the customer service team and mentored on strategies for success.
- Accurately created, processed and filed customer paperwork on the system and Helped to raise customer satisfaction scores by 50 % by delivering comprehensive after-sales services and escalating feedback reports.
Call Handler
SERCO
Birmingham
08.2021 - 03.2022
- Liaised with emergency service personnel to enable quick responses to life-threatening situations.
- Recorded data for computer-aided dispatch system with accuracy and precision. Exceeded service targets by 6% through swift and dynamic call handling.
Finance Officer (internship)
Mapelele transport limited
Dar es Salaam
02.2019 - 12.2020
- Implemented new staff recognition programme, improving staff retention by 4%.
- Assisted in financial analysis and preparation of reports for management.
- Conducted research and analysis on market trends and competitor performance.
- Supported the finance team in budgeting and forecasting activities.
- Recommended and implemented computerised vehicle routing and scheduling (CVRS) systems, increasing scheduling efficiencies by 10%..
- Provided financial performance reports as part of monthly reporting, monitoring data and information processing to minimise errors by 6%.
Education
Masters of science - finance and Investment
Birmingham City University
Birmingham, united kingdom01.2026
BSc (Hons) - Accounting and Finance
Birmingham City University
Birmingham, United Kingdom06.2023
Skills
- Equipment sterilisation
- Operating system software
- Database administration
- Operating system configuration
- System architecture and administration
- BSC Business Analysis foundation ITonlinelearning
- CompTIA Data
- Network troubleshooting and tools
- Analytical and critical thinking
- Leadership abilities
- Problem-solving
- Creative project management
Languages
- Swahili
- French
- English, First Language
- Swahili, C2 Proficient
- French, A1 Beginner
Timeline
Deputy Manager/ Analyst
NH Care
03.2023 - Current
Assistant Finance Officer
Tanganyika export service ltd
09.2022 - Current
Support Care Worker
BLOSSOM CARE GROUP
09.2022 - Current
Customer services
NOVACROFT
04.2022 - 10.2022
Call Handler
SERCO
08.2021 - 03.2022
Finance Officer (internship)
Mapelele transport limited
02.2019 - 12.2020
Masters of science - finance and Investment
Birmingham City University
BSc (Hons) - Accounting and Finance
Birmingham City University