GEORGE MERO
DAR ES SALAAM
Summary
Proven track record in enhancing customer satisfaction and sales at CPB through exceptional customer service and effective problem-solving. Skilled in cash handling and teamwork, consistently met sales goals by leveraging strong customer engagement and time management abilities. Demonstrated ability to boost loyalty and streamline operations, contributing to significant business growth.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
ICA-BEAUTY-POINT
12.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Assistant
CPB
12.2021 - 04.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Delivery Driver
MALKIA-BUSSINESS
08.2021 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
Bachelor of Science - Economics
MZUMBE-UNIVERSITY
Morogoro, Tanzania11.2022
High School Diploma -
TEMEKE-SECONDAY-SCHOOL
Dar Es Salaam, Tanzania05.2019
High School Diploma -
ST-MARY'S-DULUTI
Arusha, Tanzania11.2016
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Engagement
- Cash Handling
- Flexible Schedule
Languages
Swahili
Native language
English
Upper intermediate (B2)
Timeline
Retail Sales Associate
ICA-BEAUTY-POINT
12.2022 - Current
Sales Assistant
CPB
12.2021 - 04.2022
Delivery Driver
MALKIA-BUSSINESS
08.2021 - 11.2021
Bachelor of Science - Economics
MZUMBE-UNIVERSITY
High School Diploma -
TEMEKE-SECONDAY-SCHOOL
High School Diploma -
ST-MARY'S-DULUTI
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