George Ngao
DAR ES SALAAM
Summary
Results-driven Key Account Manager combining cross-functional competencies in sales forecasting and analysis, sell-in and sell-thru strategies, design and production. Expertise includes creating brand awareness, analyzing data and and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. Recognized by executive management as a dependable leader that contributes as a team player, coach and develop colleagues and interface with professionals on all levels.
Overview
7
7
years of professional experience
Work History
KEY ACCOUNT MANAGER
AMOTECH AFRICA
07.2022 - Current
- Sales management: Schedule client and internal team meetings to discuss current sales strategies and active Contract terms
- Internal budget management: Reviewed budget for future inpatient and outpatient services and provided report to the senior management with solutions
- Sales pipeline projections: Management of upwards 100 self-pay accounts and 1000 international client account on monthly basis
- Sales target: Provided strategic direction with the responsibilities of generating account revenue above $1.8M per year
- Sales revenue generation by 10% sales funnel with new marketing strategies
- Project management: Create and implement key account development plan on the new projects and existing one
- Customer Intelligence: Identify competitor sales strategies and their customers advance market intelligence with multiple advances
- Research and development: Implemented new client outreach program and increased service contracts
- Project evaluation and management: Maintaining long-term service commitments with assigned accounts via CRM
SALES EXECUTIVE
ZONKE ENGINEERING COMPANY
01.2019 - 06.2022
- Generated reports to summarize sales performance metrics and present findings to management team.
- Trained junior sales staff on techniques for improving customer service experience.
- Implemented processes for cross-selling products or services based on customer needs.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Identified new potential markets and developed plans for targeting them.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Contacted current and potential clients to promote products and services.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Reviewed and analyzed sales performance against plans to determine effectiveness.
- Negotiated contracts and closed agreements to maximize profit.
- Ensured compliance with sales policies, practices, and legal requirements.
- Monitored competitors' activities to stay ahead of the competition.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
SHIFT BREWER
DIAGEO TANZANIA
DAR ES SALAAM
01.2017 - 01.2019
- Project evaluation and management: Beer off flavour project management such as H2S by reduction to 0.05ppm
- Quality management: Quality control management on brewing process to ensure GMP
- Plant data management: Plant data evaluation, analysis and generation plant statistical reports with its constraints to maximum improvements
- Supervision: Management of technical 80 operators, in terms of training, supervise on designated tasks
- Plant mission: Facilitate plant philosophy on health and safety production with zero harm
- Plant auditing and recording: Departmental reconciliation and presentation, weekly, monthly and yearly
- Software interaction: SAP operation and management in brewing process
- Plan maintenance: Planning and arrange for weekly and monthly maintenance with engineers
- Product research and development: Production Improvement, identifying and implementing best practices in operations such as energy reduction with green environment
- Developed recipes for a variety of beer styles using malts, hops, yeasts, and other ingredients.
- Conducted laboratory tests to measure specific gravity and pH levels of wort or beer samples.
- Calibrated instruments used in testing wort samples for alcohol content or bitterness units.
- Operated pumps and valves to transfer liquids between vessels during various stages of the brewing process.
- Managed relationships with vendors who supplied ingredients like hops or malt extract.
- Coordinated delivery schedules with distributors in order to ensure timely arrival of products at retailers' stores.
- Performed quality control checks on finished products to ensure they met standards for taste and appearance.
- Recorded production deviations in standardized charts to track trends and aid in production management.
- Collected readings on status, temperature, flow rate and other points for documentation.
- Tracked daily production output against established goals in order to identify areas where efficiency could be improved.
Education
BSC. - INDUSTRIAL ENGINEERING
INTERNATIONAL UNIVERSITY OF APPPLIED SCIENCE-GERMANYGG
GERMANY06-2026
BSC.FOOD - SCIENCE TECHNOLOGY
SOKOINE UNIVERSITY OF AGRICUTURE
TANZANIA01-2017
Some College (No Degree) - FOOD PROCESS ENGINEERING
ST. JOSEPH COLLEGE OF ENGINEERING AND TECHNOLOGY
TANZANIASkills
- Sales and market development
- Business Networking
- Market trends understanding
- Account Servicing
- Interpersonal and written communication
- New market penetration
- Pipeline Management
- CRM software proficiency
- Sales Presentations
- Project Management
- Webinar Hosting
- Problem-Solving
- Territory Management
- Contract Negotiations
- Reliability
- Time Management
- Teamwork and Collaboration
- Problem-solving abilities
- Social Media Marketing
Languages
Swahili
First Language
Swahili
Proficient (C2)
C2
English
Proficient (C2)
C2
OTHER CERTIFICATES AWARDS
- 2022-BEST SALES TEAM LEADER COMPANY: ZONKE ENGINEERING LTD.
- 2017-CERTIFICATE OF SALES AND MARKET MANAGEMENT. BOCCON UNIVERSITY-ITALY
- 2016-CERTIFICATE OF PROJECT INTERVENTION AND DESIGN
REFERENCES
1.Lee Pillay Technical sales manager
Zonke engineering company SOUTH AFRICA
Phone:+27 11 234 1770/1
Phone:+27 78 965 8855
Email Lee.Pillay@zonkesa.co.z
2.Jamal Kussaga (Phd)
Lecturer, Researcher and Food safety Auditor Sokoine university of Agriculture -Tanzania
Phone: +25571212722
Email: kussaga@suanet.ac.tz
3.Aappo Kontu
Chief Executive officer and president of Head Empower Oy.
HELSINKI -FINLAND
Phone: +358 44 42 52 210
Email:aappokontu@gmail.com
DECLARATION
- I, certify that to the best of my knowledge and belief, above information is correct describe me, my qualification, apart from experienc
Timeline
KEY ACCOUNT MANAGER
AMOTECH AFRICA
07.2022 - Current
SALES EXECUTIVE
ZONKE ENGINEERING COMPANY
01.2019 - 06.2022
SHIFT BREWER
DIAGEO TANZANIA
01.2017 - 01.2019
BSC. - INDUSTRIAL ENGINEERING
INTERNATIONAL UNIVERSITY OF APPPLIED SCIENCE-GERMANYGG
BSC.FOOD - SCIENCE TECHNOLOGY
SOKOINE UNIVERSITY OF AGRICUTURE
Some College (No Degree) - FOOD PROCESS ENGINEERING
ST. JOSEPH COLLEGE OF ENGINEERING AND TECHNOLOGY
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