Geofrey Mwakoba

• New business development, identifying new customers, to maximize revenue collection.
• Managed the entire sales process from prospecting, lead generation, qualification, negotiation, and closing.
• Recognized security risks to properly handle situations.
• Built relationships with key clients through regular meetings and follow-up calls.
• Reduced process lags by training employees on best practices and protocols.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• I maintained an up-to-date database of leads, customers, and prospects using CRM tools.
• Developed and implemented successful sales strategies to increase customer base.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Managed and retained existing client accounts.
• Followed up promptly on all inquiries received from customers regarding logistics and shipping.
• Created detailed reports on monthly sales performance for management review.
• Conducting weekly sales meetings with teams across the region.
• Provided timely feedback on customer service issues or concerns raised by clients.
• Managed account portfolio, maintaining consistent client interaction and resolving issues to drive continued success.
• Created monthly reports summarizing sales performance metrics such as revenue, volume, margin.
• Managed cash register operations using POS system and processed sales and returns.
• Researched industry trends, competition landscape, pricing strategies to inform decisions related to sales initiatives.
• Coached personnel on follow-up processes, sales, and consultative sales approaches.
• Motivated sales staff to exceed sales targets by boosting morale with team-building activities and encouraging friendly competition.
• Established new accounts and serviced existing accounts maintaining professional relationships.

Achievement:

12,000 tons of cashew nut exports via Mtwara Port in the 2023/24 season.

Onboarded 365 commodities, i.e., timber and minerals, that assure constant revenue generation.

Grew the export portfolio through the seasonal commodities from Tanzania and transit coffee from Rwanda / Burundi

• Acted as the main representative of the company in Tanzania.
• Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
• Organized all operations between the DRC and Tanzania while initiating upselling.
• Onboarding new vendors, mainly transporters for imports and exports via Dar es Salaam port.
• Mitigated business risks by working closely with staff members and assessing performance.
• Organized meetings, conferences, and other events related to operations.
• Managed daily functions of deskside support, including defining and implementing processes.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Oversaw capacity control processes, achieving a 70% improvement in quality and achievement.
• Negotiated contracts with vendors to secure favorable terms.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Ensured compliance with organizational policies, regulations, and standards.
• Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Facilitated team meetings to discuss operational challenges and brainstorm solutions.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Liaised between customers and management to ensure smooth operations delivery.
• Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
• Created documentation outlining operating instructions for staff members.
• Conducted regular performance evaluations, providing feedback and development opportunities to staff.

Achievement:

Managed to secure a lost truck of copper cathode, saving the company from a loss of half a million dollars.

Onboarded new transporters with a capacity of 10,000 mt on a monthly basis.

• Analyzed and reported on sales performance of key accounts in comparison to overall company goals.
• Managed account portfolios, keeping detailed records of account activities, transactions, and progress.
• Directed and coordinated products, services and sales activities.
• Identified new business opportunities through market research, competitive analysis, and industry trends.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Participated in strategic planning initiatives related to growth of key account base.
• Supported sales team members to drive growth and development.
• Resolved customer complaints efficiently and effectively in a timely manner.
• Prepared periodic reports on progress achieved against sales objectives set by management team.
• Conducted regular meetings with customers' representatives to understand their changing needs and expectations.
• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.
• Coached, developed and motivated team to achieve revenue goals.
• Negotiated contracts and terms of agreement with key accounts, ensuring profitability and compliance.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Utilized sales data and client feedback to improve organizational strategies.
• Resolved customer complaints regarding sales and service.
• Attended conferences, trade shows and industry events to increase visibility of market while promoting brand.
• Established and maintained strong relationships with decision-makers and influencers within key accounts.
• Collaborated with cross-functional teams, including marketing, finance, operations, and customer service. to improve services offered to existing clients.
• Organized events such as trade shows, webinars. in order to promote products and services among target audiences.
• Provided input into product development and marketing strategies based on key account feedback and requirements.
• Presented product solutions to key customers based on their needs and preferences.
• Coordinated with the customer service and support teams to address and resolve key account issues promptly.
• Negotiated pricing terms with customers while maintaining profitable margins.
• Coordinated Daily Field Reports (DFRs) and distributed to clients.
• Oversaw regional and local sales managers and staff.
• Negotiated contract terms with clients and established important deadlines.
• Achieved and exceeded sales targets for key accounts through effective planning and execution.
• Conducted market research and reported on competitors.
• Led quarterly and annual planning meetings with key accounts to align business goals and strategies.
• Grew and evolved existing customers and generated new business opportunities through strategic selling, influencing, and skillful negotiation.
• Provided training sessions for internal teams on how to manage key accounts more effectively by the use of Salesforce.

Achievement:

Overseeing a 37% growth YOY mainly on mineral related customers

Best in Practice achievement , a daily turnover of USD 600k per day

Contributed to customer satisfaction from 5% to 22% within a period of 4 years.

Maintained service delivery to all the big traders in the region, and achieved a 42% market share as compared to other shipping lines.

• Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
• Provided administrative support to loan officers, including scheduling and document management.
• Accepted payment on accounts.
• Assisted in analyzing applicants' financial status, credit, and property evaluations.
• Provided quotes and loan status updates to clients in a timely manner.
• Maintained client files and ensured compliance with lending regulations.
• Advised customers on available financing options based on their individual circumstances.
• Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
• Identified and resolved issues that arose during the loan application process.
• Liaised between borrowers and realtors, title companies and loan company management.
• Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
• Resolved customer complaints promptly in an efficient manner.
• Monitored purchase loans for due diligence, financed contingency and closing date expiration and tracked pipeline for refinances.
• Updated loan officers on changes in lending regulations and compliance requirements.
• Filed and maintained loan records.
• Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
• Performed periodic reviews of current loans to verify that terms are being met as agreed upon at origination date.
• Provided excellent customer service by addressing inquiries in a timely manner.
• Prepared detailed reports summarizing the status of each loan portfolio on a monthly basis.
• Assisted in preparing loan application packages for submission to underwriting.
• Scanned and uploaded loan and related documents into system.
• Responded to inquiries from clients and lenders regarding loan status.
• Coordinated communication between loan officers, clients, and underwriting staff.
• Conducted regular audits on all outstanding loans to identify any potential areas of risk or fraud.
• Responded promptly to customer inquiries regarding their loan accounts via phone, email, or in person.
• Ensured accurate data entry of loan application information into system.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Recognized by management for providing exceptional customer service.