Geoffrey William
Dar es Salaam
Summary
A seasoned leader at Standard Chartered Bank Tanzania, I spearheaded distribution network enhancements, achieving over 50% growth in customer deposits and driving profitability through innovative strategies. Recognized for exceptional leadership and problem-solving skills, I excel in fostering team engagement and operational excellence, with a proven track record in compliance and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Business Development Manager
04.2020 - Current
- Responsible in formulating strategies to develop the target markets and ensuring business growth in the areas of corporate training, business development services, project management and business incubation management
- Involved in capacity building to small and medium businesses through coaching and mentorship programs
- Involved in a number of consulting projects which includes review and capacity building on implementation of Inclusive Green Growth (IGG) to PASS customers, assessment of implementation of Sustainable Development Goals (SDGs) to CTI members, Study on the access to suitable land for seed production and seed cess under TASTA funded by AGRA etc
- Successful enrollment of new big client that leads to exponential growth of the corporate training portfolio as well as consulting activities
- Increased brand awareness
- Improved mindset shift of my co-workers by spearheading the implementation of KAIZEN philosophy in the working environment
Head of Distribution Network
Standard Chartered Bank Tanzania
01.1999 - 12.2008
- Responsible for managing business operations and smooth running of the entire distribution network which includes branches, digital channels and ATMs across the country
- Formulating, managing and coordinating strategies across the branch network to maximise business opportunities in supporting business units like corporate, treasury, trade finance and retail banking
- Developing strategies for revenue generation and cost management in achieving profitable channels while ensuring proper risk control and compliance
- Increased profitability in the across the distribution channels
- Highly engaged and motivated team
- Exceptional customer service and operations excellence
Branch Manager
Standard Chartered Bank Tanzania
01.1999 - 12.2008
- Managed two largest branches – NIC Life House and International House branches
- Running the branches and its outlets as a profit centre
- Managing the sales process by acquiring new business and deepening existing customer relationships and maintaining operational efficiency while providing the appropriate service standards
- Growth of customer deposit by more than 50%
- Ranking number one on staff morale as per staff engagement survey
- Awarded Service Hero Certificate following excellent performance in service delivery
- Awarded 'Best Employee of the Year CEO Award 2004' following an outstanding performance in leading the branch in terms of People, Service, Control, balance sheet growth and overall Profitability
Know Your Customer (KYC) & Anti-Money Laundering (AML) Project Manager
Standard Chartered Bank Tanzania
01.1999 - 12.2008
- Training and raising the level of awareness on Know Your Customer (KYC) and Anti-Money Laundering (AML) across the bank
- Categorizing all the customer accounts into risk levels, i.e Low, Medium and High as well as identifying customers with missing documentations
- Coordinating the rectification exercise of the accounts with missing documentations
- Supervision of the record and filling process to ensure easy and quick retrieval process
- 100% project success rate by ensuring compliance in all customer account
- High test score from a number of exams done by staff across the bank after the training on KYC and Anti-Money Laundering
- Awarded Certificate of Recognition for the outstanding project performance
- Recognition by the regulators as a pioneer of Know Your Customer and AML
Customer Services Manager
Standard Chartered Bank Tanzania
01.1999 - 12.2008
- Managing the customer service function by ensuring delivery of quality service, timely resolution of complaints as well as operational efficiency
- Attained a highest number of customer satisfaction feedback on service delivery
- Appointed as a champion to support other branches in the areas of service and operations
Operational Manager
Standard Chartered Bank Tanzania
01.1999 - 12.2008
- Supervision of day to day branch operational activities
- Vault custodianship and overseeing branch security matters
- Supervision of Internal accounts and daily reconciliation
- Responsible on IT related matters and system administration at the branch level
Education
Barchelor of Commerce - Marketing
University of Dar es salaam
Dar es salaam01.1999
Advanced Secondary Certificate -
Umbwe Secondary School
01.1994
Ordinary Level Cerifcate of Secondary Education -
Arusha Secondary
01.1991
Certificate of Primary Education -
Oloirien Primary School
Arusha01.1987
Skills
- Leadership
- Communication
- Emotional intelligence
- Teamwork
- Problem solving
- Attention to detail
- Critical thinking
- Adaptability
- Creativity
Personal Information
- Number of Children: 2
- Date of Birth: 05/08/73
- Nationality: Tanzanian
- Marital Status: Married
- Religion: Christian
Membership
- Member of the Bank Country Leadership Team (CLT).
- Member of the Consumer/Retail Banking Top Team.
Businessexperience
Business Formation Manager, Self-Employed, 01/01/09, 03/31/20, Engaged in business formation in the busiest business hub, offering solutions on lending, forex and travel services to the business community composed of importers and exporters., Achieved to create a one-stop business centre by offering bundled services that includes travel documents, foreign currency and loan advances., With a highly motivated team, the business grew exponentially within a short period of time to the extent of receiving various recognitions from clients, Airlines and other key stakeholders., Provided free coaching to clients on customer service and operational excellence.
Awards
- Received CEO Award for 'Best Employee of the Year for 2004'.
- Group Chairman recognition for a consistent '1' annual performance rating for three years consecutively.
- Awarded Certificate for Outstanding Performance on Know Your Customer (KYC) and Anti-Money Laundering (AML) Project.
- Recognition for the most hardworking manager from the Group Executive Director of Consumer/Retail Banking.
- CEO Recognition for Pioneering the Change of the Core Banking System.
- Chairman Award on Controls and Operational Efficiency.
- Awarded Service Hero Certificate.
Hobbies and Interests
- Reading books
- Music
- Movies
- Martial arts
- Football
- Travelling
- World current affairs
- Global financial markets
- Meeting people
Training
- Consumer Credit Course - Consumer Lending, Risk Management, Portfolio Management, Credit cycle, etc.
- Business Goal Management Course.
- Being a Talented Manager Course.
- Anti-Money Laundering Course.
- Outserve Training on Process Improvement.
- Customer Interactive Model.
- Branch Manager Certification.
- Service Plus Course.
- Fraud and Operations Risk Course.
- Tellers Course.
References
- Diana Monica Kisaka, Management Consultant, 34073 Rhonda Lane, Murrieta, California, 92563, +1 760 224 0669, dianakisaka@gmail.com
- Prof. Goodluck Charles Urassa, University of Dar es Salaam Business School, P.o Box 35046, Dar Es Salaam, Tanzania, +255 754270731, goodluckaikael@yahoo.com
- Dr. Donati Olomi, Institute of Management and Entrepreneurship Development Limited, P.o Box 35036, Dar Es Salaam, Tanzania, +255 754296660, olomi@imedtz.org
Timeline
Business Development Manager
04.2020 - Current
Head of Distribution Network
Standard Chartered Bank Tanzania
01.1999 - 12.2008
Branch Manager
Standard Chartered Bank Tanzania
01.1999 - 12.2008
Know Your Customer (KYC) & Anti-Money Laundering (AML) Project Manager
Standard Chartered Bank Tanzania
01.1999 - 12.2008
Customer Services Manager
Standard Chartered Bank Tanzania
01.1999 - 12.2008
Operational Manager
Standard Chartered Bank Tanzania
01.1999 - 12.2008
Barchelor of Commerce - Marketing
University of Dar es salaam
Advanced Secondary Certificate -
Umbwe Secondary School
Ordinary Level Cerifcate of Secondary Education -
Arusha Secondary
Certificate of Primary Education -
Oloirien Primary School
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