Gabriel Kwembe
Dar Es Salaam,Dar Es Salaam
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Credit Controller
Dar Es Salaam Merchant Group Limited
01.2021 - 12.2022
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reviewed customer accounts for compliance with repayment obligations.
- Established and maintained customer and staff policies.
- Performed checks of customer creditworthiness and current situations.
- Reached out to customers to check on payments and convey options.
- Used Microsoft Excel tool to perform credit appraisals, document verification and loan approvals.
- Completed in-depth research of issues to develop accurate and effective solutions.
- Kept all operations compliant with applicable regulations and established company policies.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Obtained payments and entered details into system.
Sales Manager
Dar Es Salaam Merchant Group Limited
01.2019 - 12.2020
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Communicated product quality and market comparisons by creating sales presentations.
- Built relationships with customers and community to establish long-term business growth.
Sales Officer
247 Communications Limited
01.2017 - 12.2018
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Prepared sales reports with informative graphs and charts to outline key data.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Collaborated with channel partners to identify and qualify mutually rewarding sales and business opportunities.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
Education
Bachelor of Banking And Finance - Banking And Financial Support Services
Institute of Finance Management
Dar Es Salaam, Tanzania11.2016
Diploma in Banking And Finance - Banking And Financial Support Services
Institute of Finance Management
Dar Es Salaam, Tanzania11.2013
Skills
- Credit reviews
- Schedule Coordination
- Document management
- Research abilities
- Reporting expertise
- Risk Assessments
- Billing inquiries
- Cross-functional collaboration
- Customer Relations
- Compliance assessments
- Credit validations
- Internal control management
- Financial Management
- Accounting management
- Budget administration
- Corporate finance
- Staff Management
- Revenue Generation
- Bookkeeping
- Strategic planning
- Financial planning
Languages
Swahili
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"All our dream can come true, if w have the courage to pursue them"
Walt Disney
Timeline
Credit Controller
Dar Es Salaam Merchant Group Limited
01.2021 - 12.2022
Sales Manager
Dar Es Salaam Merchant Group Limited
01.2019 - 12.2020
Sales Officer
247 Communications Limited
01.2017 - 12.2018
Bachelor of Banking And Finance - Banking And Financial Support Services
Institute of Finance Management
Diploma in Banking And Finance - Banking And Financial Support Services
Institute of Finance Management