Furaha Magnus Mosha
Moshi
Summary
Highly organized and detail-oriented Administrative Assistant with diverse experience in executive support, customer service, project coordination, and financial management. Adept at managing schedules, streamlining operations, and ensuring seamless office administration.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
HEAD OF CAMPUS ASSISTANT(PA) / ADMINISTRATION ASSISTANT
UWC EAST AFRICA
09.2024 - Current
- Provided executive-level support to the Head of Campus, including managing schedules, appointments, and correspondence
- Managed the Executive Director's calendar and provided day-to-day administrative support
- Acted as the primary liaison between the Head of Campus and internal/external stakeholders, ensuring clear and timely communication
- Managed campus records, including staff and student files, adhering to school policies and confidentiality standards
- Organized travel and accommodation arrangements for the Head of Campus and other key personnel
- Oversaw resource allocation, ensuring availability of supplies and smooth operational flow
- Coordinated campus events, meetings, and conferences to ensure seamless execution
CUSTOMER EXPERIENCE SPECIALIST
NATIONAL MICROFINANCE BANK PLC(NMB)
05.2023 - 09.2024
- Answered and handled a wide range of customer inquiries, ensured that each query is addressed promptly and accurately
- Provided information to customers and fostered positive interactions and relationships with customers
- Complaint Management: Ensured proper handling of customer complaints
DIGITAL BANKING SPECIALIST
NATIONAL BANK OF COMMERCE(NBC)
04.2021 - 05.2023
- Generated strategies to onboard and retain customers into digital channels, insurance, and other bank products to enhance customer satisfaction
- Provided guidance, support, and mentorships to team members to ensure successful projects completion and overall effectiveness
- Provided consistent, accurate, and timely weekly/monthly sales leads activity reports, I contributed to the overall understanding of sales performance and help guide decision-making
- Awarded the best digital service provider in sabasaba exhibition 2022 and be appointed as a Digital team leader
CUSTOMER SUPPORT
UBER TANZANIA
10.2016 - 08.2019
- Played a pivotal role in providing customers with detailed information about products and services
- Assisted customers in understanding the product, addressing inquiries about reservations, and offering guidance on the purchasing process
- Actively engaged with customers, processed orders, and contributed to signing up new drivers and riders
- Also, handled and resolved customer complaints and questions promptly
Education
Bachelors' degree of Science - Insurance and Risk Management
Institute of Finance Management (IFM)
07.2018
DIPLOMA OF ARTS - Business Administration
St. John's University of Tanzania
05.2015
Skills
- Customer Experience and Support
- Administrative Proficiency
- Sales and Marketing Expertise
- Merchandising
- Creativity and Innovation
- Technical Skills
- International Organization Management
- Multitasking and Time Management
- Financial Reporting
- Adaptability
- Organizational Skills
- Negotiation Skills
- Leadership
Awards
Best Digital Service Provider, 2022, Awarded Best Digital Service Provider at the Sabasaba Exhibition 2022 during my tenure at the National Bank of Commerce. Appointed Digital Team Leader for outstanding performance.
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
HEAD OF CAMPUS ASSISTANT(PA) / ADMINISTRATION ASSISTANT
UWC EAST AFRICA
09.2024 - Current
CUSTOMER EXPERIENCE SPECIALIST
NATIONAL MICROFINANCE BANK PLC(NMB)
05.2023 - 09.2024
DIGITAL BANKING SPECIALIST
NATIONAL BANK OF COMMERCE(NBC)
04.2021 - 05.2023
CUSTOMER SUPPORT
UBER TANZANIA
10.2016 - 08.2019
DIPLOMA OF ARTS - Business Administration
St. John's University of Tanzania
Bachelors' degree of Science - Insurance and Risk Management
Institute of Finance Management (IFM)
Similar Profiles
IRENE TUMAINIELI ASSEYIRENE TUMAINIELI ASSEY
Educational Assistant, Intern Teacher at United World College East Africa UWCEAEducational Assistant, Intern Teacher at United World College East Africa UWCEA
Victor SumbiVictor Sumbi
Program Management Specialist at USAID Kenya and East AfricaProgram Management Specialist at USAID Kenya and East Africa
Mohamed Hasan Salman SalehMohamed Hasan Salman Saleh
Business Development Manager at Emerson Middle East & AfricaBusiness Development Manager at Emerson Middle East & Africa