Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Frida Sanga

Ifakara

Summary

Highly detail-oriented and professional banker, successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

10
10
years of professional experience

Work History

Bank Branch Manager

Tanzania Commercial Bank
01.2019 - Current
  • Assessed employee performance and developed improvement plans.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Examined customer loan applications for loan approvals and denials.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Identified partnership opportunities and established favorable business connections.
  • Complied with regulatory guidelines and requirements.
  • Maintained friendly and professional customer interactions.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

Credit Officer

TPB BANK
04.2016 - 12.2018
  • Adhered to banking standards and government lending guidelines for loan services.
  • Organized and finalized loan applications for underwriter review.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Reviewed and verified income, credit reports and employment histories for each borrower.
  • Reduced past due balances and bad debt by coordinating collection efforts with branch management and customers.
  • Monitored client abilities and account information to determine appropriate credit approval decisions.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.

Branch Operations Officer

Tanzania Postal Bank
02.2014 - 02.2015
  • Balanced daily cash and ATM, immediately documenting inaccuracies.
  • Maintained friendly and professional customer interactions.
  • Reviewed new accounts for required documentation.
  • Developed and implemented strategies to deliver quality customer service.
  • Coordinate all counter activities while ensuring that quality service is provided to customers.

Education

Bachelor of Business Information Technology -

Multimedia University of Kenya
Rongata Rongai , Kenya

High School Diploma -

Laureate International School
Dar Es Salaam

Skills

  • Branch Operations Management
  • Loan Processing Background
  • Work Prioritization
  • Excellent Work Ethic
  • Team Player
  • Sales Expertise
  • Customer Service
  • Banking Products and Services

References

1. Frank Josephat Mushi

Country Branch Manager

Honda Motor Southern Africa(Pty) Ltd - Tanzania Branch

Mbagala, DAR ES SALAAM

Mobile: 0756 278 002


2. Joseph Manoni

Branch Manager

Agricom Africa Limited

P.O BOX 79291, DAR ES SALAAM

Mobile: 0766 471 215


3. Deogratius Kwiyukwa 

Director Marketing and Business Development

Tanzania Commercial Bank

P.O BOX 9800, DAR ES SALAAM 

Mobile:0719 995 555

Timeline

Bank Branch Manager

Tanzania Commercial Bank
01.2019 - Current

Credit Officer

TPB BANK
04.2016 - 12.2018

Branch Operations Officer

Tanzania Postal Bank
02.2014 - 02.2015

Bachelor of Business Information Technology -

Multimedia University of Kenya

High School Diploma -

Laureate International School

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Frida Sanga