Fredy Emmanuel Bahili
Bariadi,Tanzania
Summary
Accomplished professional with expertise in QGIS software, ArchiCAD, and MS-Excel, complemented by strong skills in customer relationship management software and e-commerce platforms. Demonstrates proficiency in staff leadership, training and development, and inclusive team building, ensuring ethical conduct and effective internal communication. Adept at financial forecasting, budgeting, and inventory management software to optimise stock inventory management and service scheduling. Committed to quality control analysis and facility maintenance while maintaining attention to detail in all operations. Career goals include advancing strategic roles that leverage product knowledge and public speaking skills to drive organizational success.
Offering strong leadership and communication skills coupled with keen ability to manage and motivate teams. Knowledgeable about customer service principles and conflict resolution with focus on achieving goals and improving processes. Ready to use and develop problem-solving, team management, and organisational skills in after sale supervision role.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Field Practical Trainee
Sokoine University of Agriculture Mechanization Unit
2022.01
- Field practical training at Sokoine University of Agriculture Mechanization Unit. Four Demonstration Fields ware established, and two water dams ware Constructed,
Field Practical Trainee
Sokoine University of Agriculture Model Farm, Crop Museum and Horticulture Units
2021.01
- Field practical training at Sokoine University of Agriculture Model Farm, Crop Museum and Horticulture Units.
After sales & service supervisor
Agricom Africa Ltd
Lake Zone, Tanzania
2024.02 - Current
- Assisted customers with enquiries, providing exceptional customer service.
- Achieved customer satisfaction through effective complaint resolution.
- Reinforced company policies amongst team members, ensuring consistent compliance.
- Implemented safety regulations, ensuring secure work environment for all employees.
- Ensured smooth operations by coordinating and overseeing daily service activities.
- Facilitated communication between management and staff, fostering harmonious work environment.
- Provided ongoing support and guidance to staff members, enhancing their skills and performance.
- Developed strategies to enhance overall service quality.
- Evaluated employee performance to identify areas of improvement or necessary training needs.
- Managed schedules for optimal staff utilisation during peak hours.
- Improved team performance with consistent feedback and guidance.
- Handled staff grievances, resulting in improved morale and reduced turnover rates.
- Trained new employees to ensure adherence to company standards.
- Streamlined processes for improved efficiency in service delivery.
- Fostered positive work atmosphere through effective leadership techniques.
- Conducted routine inspections for maintaining high-quality services.
- Promoted teamwork amongst staff members with regular training sessions.
- Maintained cleanliness and orderliness of workplace, promoting professional environment.
- Received and resolved customer complaints escalated by staff.
- Maintained excellent health and safety standards for continued compliance.
- Actioned customer feedback to promote continued service improvement.
- Briefed and motivated staff to deliver daily operational requirements.
- Facilitated communication and collaboration across departments.
- Kept appropriate stock levels to meet operational needs.
- Devised activity and service plans to meet customer requirements.
- Scheduled shifts based on seasonal demands and staff availability.
- Forecasted long-term business objectives.
- Established competitive pricing strategies to augment sales.
- Executed data-driven sales and marketing strategies to boost revenue.
- Supervised daily shift operations, ensuring efficient use of resources.
- Monitored industry trends, adapting services to suit consumer demand.
Field Practical Trainee
Vocational Education and Training Authority (VETA) Mwanza
Mwanza
2021.02 - 2021.03
- Field practical training at Vocational Education and Training Authority (VETA) Mwanza.
Education
Bachelor degree - Bac of Science of Agricultural Engineering
Sokoine University of Agriculture (SUA)
Morogoro 2019.01 - 2023.01
ACSEE Certificate -
Tosamaganga High School.
Iringa 2017.01 - 2019.01
CSEE Certificate -
Musoma Utalii Secondary School.
Mara 2013.01 - 2016.01
Certificate of primary school - Basic Subject For Primary Level
Kebosongo Primary School
Mara 2006.01 - 2012.01
Machinery Awareness Level Two - Agriculture Machinery
ESCORTS TRAINING AND DEVELOPMENT CENTER (ETDC)
Bangalore - India 2024.07 - 2024.08
Machinery Awareness level Three - Agriculture Machinery
SIAM KUBOTA ACADEMY
Bangkok-Thailand 2026.01 - 2026.02
Skills
- QGIS software
- ArchiCAD
- MS-Excel
- MS-power point & internet
- E-mailing
- SAP
- Inclusive team building
- Customer relationship management software
- Staff training materials development
- Ethical conduct
- Customer relations
- Sales expertise
- Staff leadership
- SOP implementation
- Service scheduling
- Stock inventory management
- Quality Control Analysis
- Internal communication
- Service orientation
- Facility maintenance
- Financial Forecasting
- Budgeting and forecasting
- E-Commerce platforms
- Team Leadership
- Product knowledge
- Public speaking
- Equipment Maintenance
- Attention to Detail
- Conflict Resolution
- Training and Development
- Inventory control
- Computer literacy
- Inventory Management Software
Certification
- 2017-2019, Prevention and combating corruption bureau. At tosamaganga secondary school. Certificate of prevention and combating corruption bureau.
- 2017-2019, Active member in sports and games. Tosamaganga secondary school certificate of appreciation in sports and games (volleyball)
- 2019-2023, Prevention and combatting corruption bureau at Sokoine university of agriculture. University certificate of PCCB membership
- 2019 - 2023, Institution of engineering Tanzania. Certificate of IET membership
- 2021-2022, and 2022-2023, Position of vice chairperson in institution of engineering Tanzania (IET) in student chapter national wise. Certificate of leadership
- 2020 - 2023, Position of Team leader in the CUMPUS, NMB Ambassadors.
- 3rd September 2022, Participation in YOUTH MENTAL HEALTH TRAINING organized by Tanzania Red Cross Society (TRCS) Morogoro and mental health Tanzania, held at SUA. Certificate of participation
- 18th and 19th march 2023, Participation in Mafisho Integrated Auto solution Smarter Agriculture. Certificate of participation
- 26th Sept - 1st Nov 2022, Refresher course for motor vehicle driving, at SUA Driving school at Morogoro municipal. Certificate of attending refresher course for motor vehicle driving.
- 22nd may – 14th July 2023, Agricultural machinery operation course, at School of Engineering and Technology, SUA Morogoro municipal. Certificate of agricultural machinery operation.
Languages
English
Fluent
Swahili
Fluent
References
References available upon request.
HOBBIES AND INTERESTS
Attending short courses, workshops, volunteer activities and seminars., Playing and watching and visiting sites., Searching and listening to everyday news from internet and other mass media
Volunteer Experience
SUA, Horticulture Unit, Volunteer, 2023-08, 2023-10, Volunteering at SUA, Horticulture Unit to gain more practical and field experiences.
DECLARATION
I, fredy Emmanuel Bahili, hereby certify that to the best of my knowledge and belief, this document correctly and currently describes my qualification, experience and ability.
ABILITY TO WORK
Able to work under minimum supervision, hard worker and ability to work in different environment with different people of different age groups, different social, economic, cultural and political status. Self-motivated, innovative and I can learn and understand easily.
Timeline
Machinery Awareness level Three - Agriculture Machinery
SIAM KUBOTA ACADEMY
2026.01 - 2026.02
Machinery Awareness Level Two - Agriculture Machinery
ESCORTS TRAINING AND DEVELOPMENT CENTER (ETDC)
2024.07 - 2024.08
After sales & service supervisor
Agricom Africa Ltd
2024.02 - Current
Field Practical Trainee
Sokoine University of Agriculture Mechanization Unit
2022.01
Field Practical Trainee
Vocational Education and Training Authority (VETA) Mwanza
2021.02 - 2021.03
Field Practical Trainee
Sokoine University of Agriculture Model Farm, Crop Museum and Horticulture Units
2021.01
Bachelor degree - Bac of Science of Agricultural Engineering
Sokoine University of Agriculture (SUA)
2019.01 - 2023.01
ACSEE Certificate -
Tosamaganga High School.
2017.01 - 2019.01
CSEE Certificate -
Musoma Utalii Secondary School.
2013.01 - 2016.01
Certificate of primary school - Basic Subject For Primary Level
Kebosongo Primary School
2006.01 - 2012.01