FREDRICK MKUNDA
Dar Es Salaam,Tanzania
Summary
Dedicated professional with a strong foundation in logistics understanding and inventory control knowledge, ensuring efficient operations and timely deliveries. Demonstrates exceptional punctuality and reliability, contributing to seamless customer service and effective resolution of customer complaints. Skilled in relationship building and rapport, adept at conflict resolution, fostering positive interactions and maintaining client satisfaction. Committed to leveraging expertise in logistics to drive operational excellence and enhance customer experiences.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Assistant Courier Manager
Mwananchi Communications Limited (Courier Service)
Dar es Salaam, Dar es Salaam Region
2025.04 - Current
- Maintained neat and clean appearance whilst delivering parcels to uphold company image.
- Followed company protocols strictly to maintain good service standards.
- Reduced late deliveries through effective route planning.
- Handled customer complaints professionally, resulting in repeat business.
- Advised on best practices in logistics management, effecting change across organization.
- Coordinated transport schedules for improved delivery efficiency.
- Ensured customer satisfaction with timely and courteous parcel deliveries.
- Communicated with all partners, including dispatchers, upper management and colleagues.
- Coordinated closely with sales department, aligning logistics strategies with sales forecasts.
- Reviewed supplier performance periodically for quality assurance purposes.
- Used analytical skills to troubleshoot operational issues resulting in smoother processes.
- Monitored logistical expenses to keep operating costs low.
- Analyzed performance metrics, identified areas for improvement in operations management.
- Managed vendor relationships to ensure timely delivery of services.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Liaised with stakeholders for transparent communication and better decision making.
- Planned revenue generation strategies designed for growth.
- Secured all packages effectively prior to transportation, decreasing loss from damages.
Key account manager
Simba Logistic Equipments Supply
Dar Es Salaam, Dar es Salaam Region
2024.07 - 2025.03
- Navigated through tough negotiations while maintaining professional working relationships.
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Translated customer feedback into actionable insights that drove product development initiatives.
- Coordinated with internal departments for seamless service delivery to clients.
- Developed multi-level contacts within key accounts to enhance communication channels.
- Resolved client complaints quickly and used feedback to improve account management services.
- Collaborated on marketing initiatives aimed at promoting brand awareness.
- Formulated strategic plans to increase product visibility and market share.
- Conducted regular business reviews, identified areas for improvement.
Warehouse manager
Simba Logistic Equipments Supply
Dar Es Salaam, Dar es Salaam Region
2021.08 - 2024.07
- Ensured safe working conditions through routine equipment maintenance checks.
- Coordinated incoming goods, ensuring accurate documentation and timely distribution.
- Liaised with transport companies to enable on-time deliveries nationwide.
- Developed contingency plans, minimising disruption during peak periods or unforeseen events.
- Supervised daily warehousing activities to ensure operational efficiency.
- Coordinated dispatching of transport vehicles distributing goods across Tanzania.
- Led health and safety audits to ensure compliance with regulations.
- Conducted performance reviews for individual growth and overall team improvement.
- Enforced safety measures and proper use of PPE.
Procurement Officer / Assistant Operations Officer
Tanzania-China Trade & Tourism Development Limited
Dar es Salaam, Dar es Salaam Region
2019.10 - 2021.06
- Motorcycle Card Registration and Transferring of ownership and Provide Education and Training to the clients concerning the importance of transfer of ownership.
- Developed and implemented procurement policies, procedures, and systems to ensure compliance with applicable laws and regulations.
- Maintained an up-to-date database of approved suppliers along with their contact information.
- Ensured that all purchases were made in accordance with organizational policies and procedures.
- Researched new sources of supply in order to improve cost savings opportunities.
- Coordinated with other departments in order to resolve discrepancies between orders placed and deliveries received.
- Provided support to management on various operational matters such as budgeting, staffing and resource allocation.
- Monitored daily operations activities to ensure compliance with established policies, procedures and regulations.
- Generated periodic reports that provided detailed information about operations performance metrics.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Developed strong partnerships with vendors to secure favourable pricing, payment terms, and delivery schedules.
- Maintained accurate records of purchases and pricing, ensuring transparency.
- Streamlined procurement processes for increased efficiency.
Sales Personnel
MultChoice (DSTv)
Dar Es Salaam, Dar es Salaam Region
2017.08 - 2019.09
- Performed daily sales routes, delivering product to customers and collecting payments.
- Developed strong relationships with customers through excellent customer service skills.
- Resolved customer complaints in a professional manner while on route visits.
- Provided feedback to management regarding customer requests or issues encountered during visits.
- Adhered to all applicable laws, regulations, and company policies when making deliveries.
- Received payment from customers via cash, check, credit card or electronic funds transfer.
- Increased sales by engaging with customers to identify needs and offer new product solutions.
- Contacted new and existing customers to discuss products and services resulting in repeat business.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Resolved customers' complaints regarding products or services.
- Recorded deliveries and daily sales transactions.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Informed regular customers of new products or services and price changes.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Regional Operations Coordinator
Science Town Entertainment Company Limited
Geita, Geita- Region
2015.06 - 2016.07
- Introducing the company into the regional offices.
- Planning on the ways to get the company mission in process.
- Organizing the best way to ensure we get as many talents as possible.
- Organizing events (Talent Shows) to search for the talents in Geita, Katoro, and Buselesele.
- Reporting to the head office.
- Assisted with budgeting and forecasting for the company.
- Created reports summarizing key performance indicators for the company.
- Monitored compliance of regional operations with company policies and procedures.
- Identified potential risks associated with company operations and developed strategies to mitigate them.
- Recruited, interviewed and selected employees to fill vacant roles.
- Successfully delivered on tasks within tight deadlines.
Procurement Assistant (Field Work)
Moshi Municipal Council
Moshi, Kilimanjaro
2013.07 - 2013.09
- Receiving and verifying the organizational requirements and demands.
- Preparation of LPOs (Local Purchase Orders)
- Assuring the purchase of the specified materials for the organization at the right quality, time, and quantity from the right source.
- Assisted in reviewing and analyzing potential vendors to determine the most suitable for procurement of goods and services.
- Prepared purchase orders, requisitions and other documents related to purchasing activities.
- Maintained accurate records of all purchases, invoices and payments.
- Coordinated with internal stakeholders to ensure timely delivery of products and services.
- Provided purchase information to support budget planning, expenditures and financial commitments.
- Monitored payments by closely comparing purchase orders and contracts to delivered services and inputs.
- Maintained complete documentation and records of all purchasing activities.
Operations Assistant (Field Work)
Tanzania Revenue Authority
Moshi, Kilimanjaro
2012.07 - 2012.09
- To receive motor vehicle records from the Holili Border and the TRA regional office in Moshi, and to open files and record them in the register book.
- Preparations of total monthly accounts of motor vehicles that come from Holili to TRA Moshi and are submitted to the head of the Unit.
- Maintained documentation of all the processes related to Data Analysis.
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Handled confidential documents with utmost discretion and security.
- Fostered team collaboration with effective communication techniques.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Collected, tracked and reviewed data to evaluate business and market trends.
Internal Audit Officer (Field Work)
Regional Administration and Local Government
Dodoma, Dodoma
2010.02 - 2010.04
- Followed up with management teams on implementation of corrective actions recommended in audit reports.
- Ensured that all issues raised were addressed before finalizing any report or presentation materials.
- Assisted in developing best practices for maintaining accurate books and records.
- Performed financial and operational audits to evaluate the effectiveness of internal controls, accuracy of financial records, and compliance with applicable laws and regulations.
- Conducted fraud investigations, ensuring proper implementation of company policies.
- Identified discrepancies between actual results versus expected outcomes from audited activities.
- Communicated audit results to management teams through written reports or verbal presentations.
- Performed audits of operational and financial areas to check compliance.
- Facilitated compliance with regulatory requirements by monitoring adherence to policies, procedures, and guidelines throughout the organization.
Education
Bachelor of Science - Procurement and Supply Chain Management
St. Augustine University of Tanzania
Mwanza 2011.05 - 2016.11
Certificate - Logistics and Supply Management
St. Augustine University of Tanzania
MwanzaAdvanced Certificate - Secondary Education
Umbwe Secondary School
Moshi, KilimanjaroCertificate - Secondary School Ordinary level Education
J K Nyerere Secondary School
Moshi, KilimanjaroSkills
- Logistics understanding
- Punctuality and reliability
- Inventory control knowledge
- Supply chain management
- Vendor relationships management
- Procurement procedures
- Resolving customer complaints
- Relationship building and rapport
- Conflict Resolution
- Cost reduction and efficiency
Certification
- Basic Skills in Counselling
- Procurement and Supply Professionals and Technicians Board.
- Motor Vehicle Driving Certificate
- Certificate in Microcomputer Applications
Additional Information
REFEREES;
Mr. Emmanuel Cyril
Tax Manager
Tanzania Revenue Authority
Dar Es Salaam
Contacts: Phone; 0762551155
E-mail; emmanuelmoshi@yahoo.com
Mr. Samuel Magesa
Warehouse Site Manager
Africa Global Logistics
Dar Es Salaam
Contacts: Phone; 0714635730
E-mail; samwel.magesa@aglgroup.co.tz
Mr. Ahmad Fundi
Supplies Officer
Tanzania Buildings Agency
Arusha.
Contacts: Phone; 0719805676
E-mail; fundiahmad@gmail.com
Languages
English
Fluent
Affiliations
- Sports and Games
- Travelling
Timeline
Assistant Courier Manager
Mwananchi Communications Limited (Courier Service)
2025.04 - Current
Key account manager
Simba Logistic Equipments Supply
2024.07 - 2025.03
Warehouse manager
Simba Logistic Equipments Supply
2021.08 - 2024.07
Procurement Officer / Assistant Operations Officer
Tanzania-China Trade & Tourism Development Limited
2019.10 - 2021.06
Sales Personnel
MultChoice (DSTv)
2017.08 - 2019.09
Regional Operations Coordinator
Science Town Entertainment Company Limited
2015.06 - 2016.07
Procurement Assistant (Field Work)
Moshi Municipal Council
2013.07 - 2013.09
Operations Assistant (Field Work)
Tanzania Revenue Authority
2012.07 - 2012.09
Bachelor of Science - Procurement and Supply Chain Management
St. Augustine University of Tanzania
2011.05 - 2016.11
Internal Audit Officer (Field Work)
Regional Administration and Local Government
2010.02 - 2010.04
Advanced Certificate - Secondary Education
Umbwe Secondary School
Certificate - Secondary School Ordinary level Education
J K Nyerere Secondary School
Certificate - Logistics and Supply Management
St. Augustine University of Tanzania