FREDRICK FABIAN RICHARD

• Maintain and upgrade school IT infrastructure (computers, printers, projectors, servers).
• Managed daily operations of computer lab, ensuring systems and resources were consistently available.
• Provide technical support to teachers, students, and administrative staff.
• Manage school databases and ensure data security.
• Administered Microsoft Office 365 platforms for the school.
• Network installation, configuration, and troubleshooting.
• Cybersecurity, implementing security protocols, threat detection, and data protection practices.
• Fortinet firewall configuration.
• Improve system performance by implementing software updates and patches.
• Perform regular system backups to safeguard against data loss.
• Documented all actions during troubleshooting, providing clear references for future incidents and enhancing resolution efficiency.
• Train staff on digital tools and e-learning platforms.
• Coordinate with vendors for procurement and maintenance of IT equipment.
• Supporting students' eLearning, such as Teams, managing bank.
• AVAYA IP-PABX and telephone system support.
• PA system setup and Support (Fixed PA and Portable ones)
• Cloud Computing, Familiarity with AWS, Azure, or Google Cloud platforms.
• Networking: Knowledge of TCP/IP, DNS, VPNs, and firewall configuration.
• Systems Administration: Managing Windows/Linux servers, OS maintenance, and Active Directory.
• Database Management: Proficiency in SQL and data analysis.
• Hardware/Software Support: Troubleshooting workstations, printers, and peripherals.
• Photographing and Video editing.
• Hardware/Software Support: Troubleshooting workstations, printers, and peripherals.

• Computer hardware and software installation, configuration, and maintenance
• Network administration (LAN/WAN, Wi-Fi setup, IP configuration)
• User support and troubleshooting (Windows, Linux, macOS)
• Lab scheduling, resource allocation, and supervision
• IT security and data protection practices
• Inventory management and procurement of lab equipment
• Documentation and reporting of lab activities
• Strong communication and team collaboration

• Manage daily operations of the computer lab, ensuring availability of systems and resources.
• Provide technical support to students, staff, and faculty.
• Install, configure, and update operating systems and applications.
• Monitor network performance and troubleshoot connectivity issues.
• Maintain inventory of hardware/software and coordinate repairs or replacements.
• Implement lab usage policies and ensure compliance with IT security standards.