Fransiscar Fulgence Ramadhan

Develop and implement a new comprehensive recruitment strategy aligned with the company's objectives

• Forecast future hiring needs and develop talent pipelines to ensure continuous availability of qualified candidates
• Oversee the entire recruitment process, from job posting to onboarding
• Identify and implement best practices for talent acquisition, including leveraging social media, job boards, and recruitment agencies
• Conduct interviews and collaborate with department heads to make hiring decisions
• Enhanced the company's employer brand to attract high-quality candidates, hence won the company won few awards.
• Develop marketing campaigns and participate in job fairs and other recruitment events
• Monitor and analyze recruitment metrics to identify areas for improvement
• Provide regular reports on recruitment activities and outcomes to senior management
• Develop and implement operational strategies to improve efficiency and productivity
• Establish policies and procedures to ensure operational excellence and compliance with industry standards
• Identify and implement process improvements to streamline operations
• Collaborate with various departments to optimize workflows and reduce operational costs
• Oversee the allocation and utilization of resources to ensure operational efficiency
• Manage budgets and financial plans for the operations department
• Lead, mentor, and develop a high-performing operations team
• Foster a culture of continuous improvement and professional development within the team
• Ensure compliance with regulatory requirements and company policies (SHE)
• Develop and implement risk management strategies to mitigate operational risks.

• Provided prompt and courteous assistance to customers via various channels such as phone, email, live chat, and social media
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Led a team of two customer service representatives, fostering a customer-centric culture and achieving an 80% increase in customer satisfaction scores
• Implemented a new customer feedback system, resulting in a 95% improvement in the resolution time for customer issues
• Developed and executed training programs for staff on effective communication and problem-solving skills, resulting in a reduction in customer complaints
• Segment customers in region to ensure company have a clear and clean customer information and location
• Collaborated with product development teams to convey customer feedback and contributed to the enhancement of product features, leading to increased customer retention
• Analyzed customer feedback and market trends to identify opportunities for improvement and innovation.

• Assisted Administrative Officer in managing office purchases, ensuring timely procurement of necessary supplies and equipment
• Maintained inventory of office equipment and supplies, ensuring availability for daily operations
• Facilitated flight and travel bookings for visitors from outside Tanzania and managed travel arrangements for staff traveling internationally
• Coordinated hotel accommodations for visitors and arranged lodging for staff traveling for assignments in diverse destinations within and outside Tanzania
• Maintained internal directories, updating staff names and contact information to ensure accurate records
• Managed Outlook Calendar, scheduling meetings and appointments while noting respective locations
• Managed petty cash finances by accurately recording transactions and maintaining up-to-date financial records
• Monitored and followed up on outstanding bills, preparing them for payment processing to ensure timely settlement
• Implemented system to track staff attendance, recording arrival and departure times to streamline office operations
• Oversaw maintenance of company motor vehicles and power generators to ensure their proper functioning at all times
• Played active role in procurement of car hire and accommodation services for official meetings, ensuring cost-effectiveness and quality service
• Collaborated with finance team to reconcile petty cash accounts and address any discrepancies.

• Maintained and managed customer files and databases
• Provided primary customer support to internal and external customers
• Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections
• Responded to customer calls and emails to answer questions about products and services
• Updated account information to maintain customer records
• Monitor customer complaints on social media and reach out to provide assistance.

• Mediated between family members to facilitate conflict resolution and build healthy family relationships
• Conducted outreach to local referral sources to build strong partnerships for supportive services
• Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives
• Consulted with other professionals to gain insight and advice and build strong network within organization
• Developed and implemented social work plans to understand desired project goals and properly align social work activities
• Maintained client reports to track client progress, record interventions and provide relevant data for analysis
• Facilitated support groups and workshops to provide valuable services to clients
• Documented services provided meticulously by keeping accurate records of activities, interactions and conversations
• Planned, promoted and managed parent workshops on assisting children in attaining academic success
• Facilitated family meetings to ensure communication and collaboration between family members
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
• Facilitated groups to address specific needs such as grief and loss, anger management and social skills
• Developed and implemented programs to support children's mental health and wellbeing
• Maintained detailed case histories, metrics and reports to meet strict standards
• Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.

• Provide support and intervention for children with developmental delays or disabilities under supervision.
• Create and implement individualized plans to promote developmental progress and enhance quality of life.
• Conduct comprehensive assessments to determine developmental needs and strengths of children.
• Utilize standardized tools and observational methods to gather data on developmental progress.
• Develop and implement individualized intervention plans based on assessment findings.
• Set measurable goals and objectives to address developmental milestones.
• Provide direct therapeutic services, including developmental play therapy and other evidence-based practices.
• Use a variety of techniques to support cognitive, social, emotional, and physical development.
• Educate and support families in understanding their child’s developmental needs and progress.
• Provide resources and training to families to enhance their ability to support their child’s development at home.
• Coordinate services and referrals to ensure comprehensive support for children and families.
• Advocate for children’s needs within the community and school settings.
• Provide information and referrals to community resources and support services.
• Assist in the development and implementation of programs and activities that promote developmental progress.
• Evaluate program effectiveness and make recommendations for improvement under supervision.