Fransiscar Fulgence Ramadhan

Dedicated and results-driven Customer Experience Support with 3 years of experience in developing and implementing customer centric strategies to enhance overall satisfaction and loyalty. Proven track record of leading cross-functional teams and delivering exceptional customer service. Drive successful marketing campaigns with signature events and digital content while handling all back-end tasks with accuracy and efficiency. Focused on customer relations professional skilled in lead generation, customer relationship development and sales.

• Oversee all CSR activities and lead a team of all departments to do social projects in our community.
• Support and prepare all events conducted outside the company.
• Collaborated with team of 5 people in the development of data collection project.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service Complaints and customer satisfaction.
• Supervised team of two staff members for all administrative tasks.
• Achieved a Proactive customer care project by completing a task with accuracy and efficiency.
• CRM super user tool usage for communications such as store and clean up customer database, track sales process, activities, company's website, telephone, email, live chat, marketing materials, complaints procedures and social media.
• Creation of FAQs for use on social marketing platforms.
• Preparations of successful customer care weeks with positive outcome.
• Lead other departments on the usage of digital tools to influence the development of using implemented tools and stop using papers to save planet.

• English, Highly proficient
• Swahili, Native speaker