Fransie Calitz
Benoni
Summary
Dynamic Branch Manager with a proven track record at Toyota Tanzania Limited, excelling in inventory oversight and customer relations. Successfully developed strategies that enhanced profitability and market share. Skilled in team leadership and performance monitoring, driving employee engagement and satisfaction while ensuring regulatory compliance. Committed to delivering exceptional service and optimizing operational processes.
Overview
28
28
years of professional experience
Work History
Branch Manager/Aftersales Manager
TOYOTA TANZANIA LIMITED
Dar es Salaam
11.2022 - Current
- Develop and implement the branch strategy to support the achievement of the Toyota TTL strategy on increased profitability and market share for all the TKEN brands.
- Supervise the Front office, parts, and service team in the aftersales to ensure that the team is motivated and highly performing.
- Oversee effective management and control of financial expenditure at the branch level for enhanced branch profitability.
- Implement effective systems that facilitate communication and employee participation to ensure employee retention and satisfaction.
- Manage and monitor branch capacity in terms of human resources to ensure the branch operations are fully supported.
- Identify business opportunities for the branch within the region to increase the TKEN market share for all the brands assigned.
- Monitor compliance with statutory and manufacture requirements with the support of the respective brands, to ensure minimal risk exposure to TKEN due to noncompliance.
- Network with key stakeholders within the community to promote branch services and identify business opportunities.
- Promote customer satisfaction through timely resolution of all customer complaints at the branch.
- In collaboration with Training and development team ensure the branch has the required competencies at all levels to ensure the provision of quality services in parts, sales, and service.
- Coordinate general administration of the branch to ensure that branch facilities and resources are safe and secure in line with the Anzen guidelines.
- Coordinate the collection of information at the branch level on competitor activities to ensure the availability of information required to develop market penetration strategies on parts, sales, and service for all the brands assigned.
- In consultation with the various assigned brands, develop branch targets for parts, sales, and service for all the brands assigned, to support the achievement of the overall business targets on the 3Ss for the brands assigned.
- Monitor the performance of the various brands on the 3Ss against the agreed targets for the brands, report on, and develop plans to address any gaps identified.
Parts Manager
TOYOTA TANZANIA LIMITED
Dar es Salaam
11.2020 - 11.2022
- Develop and implement the parts strategy to ensure the operations of the branch support timely delivery of service to customers both internal and external in a timely manner.
- Develop and implement the departmental budget in line with the Toyota Tanzania budgeting guidelines to ensure the allocation of sufficient resources required for the successful implementation of the Central Parts Depot strategy.
- Develop policies and procedures for the department to ensure the availability of guidelines that support the compliance of the depot operations with the Toyota Tanzania and manufacturer guidelines on warehouse management.
- Develop and implement work plans to assist the implementation of the department strategy within agreed timelines and quality standards.
- Monitor the utilisation of the Warehouse budget to ensure the efficiency in the utilisation of resources as per the assigned budgetary targets.
- Coordinate job process flows and procedures to ensure compliance with Manufacturer guidelines and continuous support.
- Monitor compliance with Warehouse security procedures to ensure security bridges are addressed in a timely manner in order to secure the Toyota Tanzania assets.
- Supervise the delivery of service by the warehouse team to ensure the team performs within the expected performance timelines, and that it is highly motivated.
- Schedule consignments to ensure receiving of parts into the Warehouse is planned for in line with the Toyota Tanzania guidelines, for enhanced efficiency and effectiveness in the process.
- Develop dispatch schedules and ensure they are followed to ensure timely delivery to customers both internal and external.
- Monitor return parts order processing and binning on a daily basis to ensure information captured is accurate.
- Follow up on submission of claims for shortage or over supplied parts for corrective action on the variances.
- Follow-up on submission of Insurance claims for damaged parts in line with the terms of payment to ensure settlement by the insurance company.
- Prepare Warehouse perpetual count map and coordinate stock counts to ensure it is in line with perpetual count map.
- Coordinate the mid-year and annual wall to wall stock counts in line with company policies and procedures to ensure that actual stock matches stock transactions recorded on the system, and that any variances are identified and addressed.
- Check on goods in transit report and address any gaps in the process to enhance timelines and compliance with the Toyota Tanzania guidelines on stock management.
- Monitor Warehouse access controls and carry out weekly safety patrols to promote security in the warehouse.
- Monitor bin audit progress to improve on space utilization and reduce Warehouse denials.
- Resolve arising issues promptly from internal and external customers to enhanced customer satisfaction and retention.
Parts Manager (Hino & Toyota)
Pat Hinde Toyota Boksburg (CFAO AUTOMOTIVE GROUP)
Boksburg
09.2015 - 01.2019
- To report monthly /quarterly on agreed performance ratios, daily, monthly targets.
- Report daily to general manager on sales, unit –downs and daily perpetual stock takes.
- Managing various computer reports as per list supplied, reports must be analysed and used as management tool and filed for auditing purposes.
- Assume full responsibility and accountability for stockholding.
- Perpetual stock stock-takes must be done daily.
- Responsibility of all cash sales and COD accounts and to handle all queries on parts debtors accounts.
- Creating a positive work environment for staff members.
- Responsible for effective operations of department and company vehicles.
- Adhering to discount policies as per agreements.
- Planning of operations and processes in department.
- Make sure staff are trained according to manufactures standards SOP.
Parts telesales salesman, parts master salesman
Pat Hinde Toyota Boksburg (CFAO AUTOMOTIVE GROUP)
Boksburg
08.2015 - 09.2015
- Same as previous responsibilities.
- Use skills and abilities to identify parts and requirements of customers.
- Managing incoming phone calls and mail.
- Utilising company’s system to maximise sales, minimise errors and provide rapid and efficient customer services.
- Use telephone skills in the profitable sales of parts to retail and trade customers.
- Greet all parts customers promptly and ascertain parts needs in a professional manner.
- Identify parts needs by using parts fishes and/or other system.
- Use selling skills to maximise parts sales.
- Help in production of parts promotions.
- Promoting of company’s reputation and products wherever possible.
- Notifying customers of outstanding parts orders.
- Managing outstanding cash on a daily basis.
- Record and enter special order parts.
- Assist in all stock takes.
- Develop new customer base daily, prospecting.
- Perform related or other tasks as assigned.
- Adhering to parts sales related company policies.
- Capturing of lost sales and follow up.
Front counter parts salesman
Pat Hinde Toyota Benoni (CFAO AUTOMOTIVE GROUP)
Benoni
01.1999 - 08.2003
- Use skills and abilities to identify parts and requirements of customers.
- Managing incoming phone calls and mail.
- Utilising company’s system to maximise sales, minimise errors and provide rapid and efficient customer services.
- Use telephone skills in the profitable sales of parts to retail and trade customers.
- Greet all parts customers promptly and ascertain parts needs in a professional manner.
- Identify parts needs by using parts fishes and/or other system.
- Use selling skills to maximise parts sales.
- Help in production of parts promotions.
- Promoting of company’s reputation and products wherever possible.
- Notifying customers of outstanding parts orders.
- Managing outstanding cash on a daily basis.
- Record and enter special order parts.
- Assist in all stock takes.
- Develop new customer base daily, prospecting.
- Perform related or other tasks as assigned.
- Adhering to parts sales related company policies.
- Capturing of lost sales and follow up.
Pick & Packer /Despatch
Pat Hinde Toyota Boksburg (CFAO AUTOMOTIVE GROUP)
Boksburg
07.1997 - 01.1999
- Picking and binning daily parts.
- Checking daily stock order against packing slip/invoice and bin in the correct bin location.
- Do perpetual stock checks and check physical count against computer count.
- Keep warehouse neat, clean and tidy and ensure that all parts are stored in their correct bin location.
- Ensure parts are correctly labelled.
- Update superseded parts with superseded part numbers/bin locations.
- Check all returned parts correctness and/or damage inspections.
- Assist with stock takes.
- Carry out any other tasks allocated by parts manager and adhering to company policies.
- Training as per manufactures standards (Toyota South Africa yearly pathway).
- Representing company in a professional manner.
Education
Toyota Aftersales Pathway -
Toyota South Africa Academy & Learning Centre
South Africa 02-2011
Unisa Business Marketing Degree & Marketing -
UNISA
South Africa 05-2009
High School Diploma -
Brakpan Technical High School
South Africa 01.1996
Skills
- Inventory oversight
- Customer relations and support
- Inventory control
- Customer service
- Employee training
- Team leadership
- Sales strategy
- Performance monitoring
- Process optimization
- Conflict resolution
- Business planning
- Product training
- Financial management
- Market analysis
- Regulatory compliance
Accomplishments
Top sales achiever in Toyota SA parts sales for 6 years.
Hobbies and Interests
- Golfing
- Family
- Fishing
References
- Pierre Joubert, CFAO Toyota group parts manager, +27119148700, +27832256367
- Stanley Joseph, Head of Branch Operations, Toyota Tanzania Limited, sjoseph@toyota.co.tz, +255786227234
- Amit Sing, National Head of Aftersales, Toyota Tanzania Limited, asing@toyota.co.tz, +255789667950
Timeline
Branch Manager/Aftersales Manager
TOYOTA TANZANIA LIMITED
11.2022 - Current
Parts Manager
TOYOTA TANZANIA LIMITED
11.2020 - 11.2022
Parts Manager (Hino & Toyota)
Pat Hinde Toyota Boksburg (CFAO AUTOMOTIVE GROUP)
09.2015 - 01.2019
Parts telesales salesman, parts master salesman
Pat Hinde Toyota Boksburg (CFAO AUTOMOTIVE GROUP)
08.2015 - 09.2015
Front counter parts salesman
Pat Hinde Toyota Benoni (CFAO AUTOMOTIVE GROUP)
01.1999 - 08.2003
Pick & Packer /Despatch
Pat Hinde Toyota Boksburg (CFAO AUTOMOTIVE GROUP)
07.1997 - 01.1999
Toyota Aftersales Pathway -
Toyota South Africa Academy & Learning Centre
Unisa Business Marketing Degree & Marketing -
UNISA
High School Diploma -
Brakpan Technical High School
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