Frank Angelo Kihwele
Dar Es Salaam
Summary
Seasoned IT professional with a proven track record at NACTE current NACTVET, enhancing operational efficiency through Database Management and robust data analysis. Excelled in leading teams to exceed project goals, demonstrating exceptional leadership and business intelligence skills. Achieved significant improvements in system reliability and user satisfaction, underlining a commitment to excellence and innovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information Communication Technology Office
The National Council for Technical And Vocational Education And Training (NACTVET)
Dar Es Salaam
12.2018 - Current
- Prepared detailed documentation including standard operating procedures for IT operations.
- Assisted in the installation, configuration and maintenance of computer hardware, software, systems and networks.
- Managed projects from inception through implementation as well as post-implementation review stages.
- Reviewed vendor proposals for products and services relevant to IT needs.
- Developed training materials for staff members on the use of computer systems.
- Maintained records of daily data communication transactions, problem reports and remedial actions taken.
- Developed technical solutions to ensure operational efficiency and user satisfaction.
- Ensured compliance with applicable laws regarding privacy and security of electronic information assets.
- Performed server maintenance tasks such as creating user accounts, assigning privileges and setting up profiles.
- Provided technical assistance and support for incoming queries related to computer systems, software and hardware.
- Conducted regular backups to prevent data loss in case of unexpected system failure.
- Deployed security measures to protect data from unauthorized access or modification.
- Monitored system performance metrics to identify areas of improvement.
- Developed test plans to ensure quality assurance prior to production deployment.
- Monitored system performance, identified potential issues, troubleshooted problems and provided timely resolution.
- Analyzed business requirements to develop functional specifications for new applications or modifications of existing applications.
- Implemented policies and procedures for effective management of IT resources.
- Provided company users with tech support for IT problems and account maintenance.
- Met with users, vendors and technicians to determine computing requirements.
Examination Database Manager
The National Council for Technical Education (NACTE)
Dar Es Salaam
01.2016 - 11.2018
- Identified opportunities for automation of manual processes within the organization's databases.
- Designed efficient methods to store large amounts of data in a variety of formats while maintaining high levels of integrity, reliability and availability.
- Provided technical support for application development teams by troubleshooting database-related problems.
- Assisted users with training needs related to use of specific database software packages.
- Analyzed existing database structures and identified areas of improvement or modification that could improve efficiency or effectiveness.
- Worked closely with IT staff members to ensure proper installation and configuration of new databases.
- Participated in disaster recovery planning sessions in order to ensure business continuity during unexpected outages or events.
- Resolved complex technical issues related to the database layer of applications.
- Defined user roles and privileges in order to maintain secure access control across the system.
- Monitored database performance and provided proactive recommendations for improvement.
- Built and managed queries, exports, analysis reports and mailing lists.
- Developed and maintained database for accounts.
- Managed SQL database and developed reports for cross-functional teams.
- Led data quality audits and created data cleansing scripts to improve accuracy.
- Analyzed workflows and established priorities for daily operations.
- Partnered with project management teams on development of scope and timelines.
- Devised reports and visualizations to present requested data in sleek format.
Assistance Zonal Manager
The National Council for Technical Education
Zanzibar
12.2014 - 12.2015
- Coordinate the registration and accreditation of technical institutions.
- Coordinate compliance and monitoring of technical institutions.
- Resolved escalated customer complaints quickly and efficiently.
- Ensured proper implementation of corporate policies, guidelines, and procedures throughout Zanzibar.
- Prepared detailed reports highlighting current business trends and future projections.
- Established strong relationships with key customers to understand their needs better.
- Created and managed budgets, monitored expenses and ensured cost-effectiveness of operations.
- Maintained positive communication with government officers and professionals to share opportunities, obstacles, and accomplished objectives.
- Implemented quality control measures to uphold NACTE standards.
Program Advisory Commitee Member
The National College of Tourism (NCT) Temeke Campus
Dar Es Salaam
11.2023 - Current
- Ensure training programs meet accreditation standards, and regulatory requirements.
- Offer insights on emerging industry trends, technologies, and job market demands.
- Facilitate partnerships between the institution and industry stakeholders.
- Support initiatives that enhance student employability, such as internships and co-op programs.
- Participate in the periodic review of training program effectiveness.
- Advise on the need for specialized equipment, software, and technology to enhance training quality.
- Provide input on long-term strategies for program growth and expansion.
- Ensure programs instill professional and ethical values, aligned with industry expectations.
- Advocate for diversity, inclusion, and accessibility in training programs.
- Promote policies that foster student success and fair assessment practices.
Education
Master’s - computational science and Engineering
Dar Es Salaam Institute of Technology
Dar es salaam, Tanzania01.2022
BSc - Computer Science and Engineering
St. Joseph University In Tanzania
Tanzania01.2014
Advanced Certificate Of Secondary Education Examination -
Songea Boys Secondary
Tanzania01.2010
Certificate Of Secondary Education Examination -
Stella Matutina Lighano Seminary
Tanzania01.2007
Certificate Of Primary Education -
Bombambili Primary School
Tanzania01.2002
Skills
- Experienced with Oracle Database Management Systems
- Data analysis
- Virtualization technologies
- Business analysis
- Business intelligence
- System Testing
- Good readership skills, and a team player
- IT budgeting
Extracurricular Activities
Reading Books
Watching Movies
Playing volleyball
Certification
- Oracle Database SQL Certified Expert
- Oracle Database 11g Administrator
Languages
Swahili
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Program Advisory Commitee Member
The National College of Tourism (NCT) Temeke Campus
11.2023 - Current
Information Communication Technology Office
The National Council for Technical And Vocational Education And Training (NACTVET)
12.2018 - Current
Examination Database Manager
The National Council for Technical Education (NACTE)
01.2016 - 11.2018
Assistance Zonal Manager
The National Council for Technical Education
12.2014 - 12.2015
- Oracle Database SQL Certified Expert
- Oracle Database 11g Administrator
Master’s - computational science and Engineering
Dar Es Salaam Institute of Technology
BSc - Computer Science and Engineering
St. Joseph University In Tanzania
Advanced Certificate Of Secondary Education Examination -
Songea Boys Secondary
Certificate Of Secondary Education Examination -
Stella Matutina Lighano Seminary
Certificate Of Primary Education -
Bombambili Primary School
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