Frank Kaata
Dar es Salaam
Summary
Dynamic sales professional with proven track record at Barclays Bank Tanzania Ltd, excelling in lead generation and customer relationship management.
Overview
10
10
years of professional experience
Work History
Independent Sales Consultant
Euro Exim Bank
Dar Es Salaam
03.2024 - Current
- Built robust network of industry connections to support referrals and leads.
- Facilitated client communication via phone, email, and social media platforms to resolve inquiries related to products or services provided by company.
- Conducted consistent follow-ups with existing customers to guarantee continued satisfaction with acquired goods or services.
- Uncovered prospective opportunities for market expansion.
- Explored potential customers, revealing new avenues for business opportunities.
Sales Specialist
Upwork
Dar Es Salaam
08.2021 - Current
- Devised and applied sales strategies to enhance customer base.
- Implemented frameworks for lead tracking from initial outreach to final sale conclusion.
- Informed customers about product features, and technical specifics, to emphasize benefits.
- Compiled, executed, and recorded documentation to conclude sales.
Relationship Manager, Credit Cards
Absa Bank Tanzania Ltd
Dar Es Salaam
09.2019 - 10.2020
- Coordinated training initiatives and assisted staff members with understanding credit card policies and procedures.
- Discerned avenues for process optimization within department aimed at boosting efficiency and lowering costs.
- Coordinated with internal teams to improve customer experience tied to credit card product
- Examined customer accounts to uncover potential fraud or delinquency concerns.
- Created and enforced tactics to increase customer base for credit card products.
- Assessed customer data to pinpoint trends and avenues for growth.
BAW Relationship Manager
Barclays Bank Tanzania Ltd
Dar Es Salaam
07.2016 - 09.2019
- Orchestrated strategies designed to boost overall customer satisfaction levels.
- Administered daily operations featuring appointment scheduling, meeting organization, and agenda formulation.
- Upheld detailed logs of client interactions within company CRM system.
- Facilitated continuous support during sales cycle through timely responses to inquiries, resolution of issues, and diligent follow-up on requests
- Worked alongside internal teams to establish strategies boosting customer engagement levels.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
Branch Manager
Barclays Bank Tanzania Ltd
Morogoro
02.2015 - 06.2016
- Handled escalated customer complaints efficiently.
- Implemented comprehensive audits of financial records to verify accuracy.
- Evaluated employee performance assessments conducted by supervisors.
- Sustained comprehensive awareness of evolving industry trends, competitive landscape, and regulatory environment.
- Enforced conformity with established policies, procedures, and regulations relevant to banking operations.
- Instituted internal control protocols aimed at decreasing risk exposure and increasing profitability.
- Oversaw daily branch operations, encompassing customer service, human resources, sales, and marketing activities.
Education
BBA - Business Administration
University of Dar Es Salaam
Dar Es Salaam 11-2009
Bachelor of Science - Accounting And Finance
Unicaf
Zambia Skills
- Lead generation and sales strategy
- Customer relationship management
- Market and data analysis
- Sales documentation and tracking
- Effective communication and follow-up
- Networking and collaboration
- Problem solving and optimization
- Product knowledge and engagement
- Pipeline management
- Sales presentations
- Active listening
- Business development
- Relationship building
- Strategic planning
- Sales reporting
- E-commerce sales
References
References available upon request.
Timeline
Independent Sales Consultant
Euro Exim Bank
03.2024 - Current
Sales Specialist
Upwork
08.2021 - Current
Relationship Manager, Credit Cards
Absa Bank Tanzania Ltd
09.2019 - 10.2020
BAW Relationship Manager
Barclays Bank Tanzania Ltd
07.2016 - 09.2019
Branch Manager
Barclays Bank Tanzania Ltd
02.2015 - 06.2016
BBA - Business Administration
University of Dar Es Salaam
Bachelor of Science - Accounting And Finance
Unicaf
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