Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Hobbies and Interests
Disclaimer
Timeline
Generic
Franco Pontian Mugishagwe

Franco Pontian Mugishagwe

Summary

Highly skilled IT professional with expertise in cybersecurity threat management and risk mitigation. Recognized for delivering robust security solutions and maintaining comprehensive security protocols. Focused on collaborative efforts and adaptable to dynamic security challenges, showcasing critical thinking and problem-solving abilities.

· I am flexible and open to learning new technologies in response to the ever-evolving ICT landscape. I quickly adapt to new working environments and integrate well within teams, ensuring smooth collaboration and continuous growth.

· I am a focused and results-driven individual who thrives in leadership roles, ensuring objectives are met efficiently and effectively. My primary focus is always on achieving goals and delivering measurable outcomes

· I am both an independent and collaborative worker, capable of achieving personal tasks efficiently while also contributing positively to team projects. My ability to balance individual responsibility with teamwork ensures consistent and successful outcomes.

· I am a hardworking individual with strong time management skills, consistently focused on completing tasks efficiently and meeting deadlines without compromising quality.

· I am an honest, confident, and self-disciplined individual who readily engages with others. I am a quick learner and highly reliable, always committed to maintaining integrity and delivering.

Overview

8
8
years of professional experience

Work History

IT Security Analyst

ACCESS BANK TANZANIA
09.2024 - Current
  • Analyzed security incidents to identify vulnerabilities and recommend remediation strategies.
  • Developed and implemented security policies to enhance organizational compliance with industry standards.
  • Conducted risk assessments to evaluate potential threats and improve overall information security posture.
  • Collaborated with cross-functional teams to integrate security measures into system development life cycle.
  • Led training sessions on cybersecurity best practices for employees, fostering a culture of security awareness.
  • Managed vulnerability scanning processes, ensuring systematic identification and resolution of weaknesses in systems.
  • Simplified the process of rolling out security updates to end-users by creating an easy-to-follow update schedule and corresponding documentation.
  • Established a robust patch management process that ensured timely updates to software and hardware components across the organization.
  • Provided comprehensive training to employees on cybersecurity awareness, promoting a culture of vigilance.
  • Reduced potential security risks by proactively monitoring systems for suspicious activity and taking appropriate action.
  • Implemented multi-factor authentication measures for all users, adding an extra layer of defense against unauthorized access attempts.
  • Performed regular audits of user access rights, ensuring only authorized personnel had access to sensitive information.
  • Conducted thorough risk assessments for proposed projects or changes in technology infrastructure, highlighting potential vulnerabilities before implementation could begin.
  • Evaluated security tools and technologies, providing recommendations for enhancements based on emerging threats.
  • Monitored network activities for suspicious behavior, ensuring timely incident response and mitigation.
  • Evaluated new technologies to strengthen IT security infrastructure, maintaining cutting-edge protection against threats.

IT Security & End User Technology (EUT) Analyst

African Banking Corporation (BancABC)
05.2021 - 09.2024
  • Monitor networks and systems for suspicious activity, intrusions, and threats, responding rapidly to incidents.
  • Conduct vulnerability assessments, penetration testing, risk analysis, and audits.
  • Implement and maintain security controls—firewalls, EDR/AV tools, IDS/IPS, encryption, and SIEM.
  • Develop, document, and enforce security policies, procedures, incident response and disaster recovery plans.
  • Provide security awareness training to end users, emphasizing best practices to mitigate human risk .
  • Provide tier‑level support—troubleshooting desktops, laptops (Windows/macOS), mobile devices (iOS/Android), Office 365, and peripherals .
  • Configure and manage device settings, including device image deployment, patching, SCCM/MDM integration, Active Directory/Azure AD tasks.
  • Log and resolve support tickets per SLAs, document issue resolution steps, and maintain knowledge base.
  • Collaborate with regional IT teams and vendors to implement and optimize user-facing technology.

Internet and Network connection

RAHA LIQUID TELECOM
09.2020 - 04.2021
  • I have a working experience in Local Area Connection (LAN) and Internet connection working at RAHA LIQUID TELECOM with RAHA Technical team.
  • My roles are to introduce our internet services to clients, offering them a deal, requesting for survey and at last setting Internet connection or both LAN and internet to the client’s office, company or

IT Technician

UNIVERSITY OF DAR ES SALAAM COMPUTING CENTRE and TANESCO
12.2017 - 06.2018
  • I was an assistance technician whereby my roles were network administration, data entry, LAN Setup, ICT class preparation, Help desk, application installation, Domain Administration, Printer maintenances, I managed to achieve the following:
  • Ensured smooth network connection and flow to our two clients, which were Wazo hill and Mawasiliano Towers.
  • Repairing Local Area Network (LAN) and new LAN setup, in a small office to our client Mawasiliano Towers by connection nodes together and managing dataflow between them.
  • Helping ICT class students to install necessary learning applications and connecting them to our network for internet accessibility
  • Enrolling new ICT students by recording their personal details and storing them into the company database.
  • Onboarding staff’s members into the TANESCO’s domain and granting them access to companies’ recourses and files or removing the from domain for exits.
  • Connecting printers and accessing them from the domain to print office documents as well as printer management such as changing cartilages.

Education

Bachelor - Computer Science and Maths

Institute of Finance Management (IFM)
01.2017

ACSEE - undefined

Loyola High School
01.2014

CSEE - undefined

Loyola High School
01.2011

Skills

  • Security Administrator
  • Fluent in English and Kiswahili
  • Skilled soccer player
  • Competent in Microsoft office
  • Internet surfing and email
  • Vulnerability assessment
  • Identity and Access management
  • Security awareness training
  • Problem-solving

Accomplishments

  • Ensured SOC visibility and making sure all the endpoints are reporting to SIEM for logging and monitoring
  • Collaborated with Project development team and ensured security assessment is properly conducted and the remediation are clear out before uploading the system/application into production.
  • Deployed enhanced/reliable security solution and improved the monitory scope to cover the entire IT infrastructure and digital channels.
  • Resolved product issue through consumer testing.
  • Achieved to remediate and mitigate security incidents by working on the reported ticket incidents logged in support desk portal with accuracy and efficiency.

Languages

English
Bilingual or Proficient (C2)

References

LUSEKELO, THOMSON MWAKYUSA, HEAD INFORMATION TECHNOLOGY, lmwakyusa@accessbankplc.co.tz, +255 767 210 553, ACCESS BANK TANZANIA

Hobbies and Interests

Reading books, Learning new things, playing and watching football, badminton, volleyball, Watching movies, Swimming, Travelling

Disclaimer

I hereby declare that the details about me and my track record provided in this document are true to the best of my knowledge. FRANCO P. MUGISHAGWE 10/06/2024

Timeline

IT Security Analyst

ACCESS BANK TANZANIA
09.2024 - Current

IT Security & End User Technology (EUT) Analyst

African Banking Corporation (BancABC)
05.2021 - 09.2024

Internet and Network connection

RAHA LIQUID TELECOM
09.2020 - 04.2021

IT Technician

UNIVERSITY OF DAR ES SALAAM COMPUTING CENTRE and TANESCO
12.2017 - 06.2018

ACSEE - undefined

Loyola High School

CSEE - undefined

Loyola High School

Bachelor - Computer Science and Maths

Institute of Finance Management (IFM)
Franco Pontian Mugishagwe