Francis Tewele

• In March 2024,I was tasked to Pioneer the relaunch a mobile landing product called Nipeboost where Clients registered to Nipeboost can borrow loans and repay their outstanding through mobile phone.
• From March 2024 to May 2025-I Managed a sales team responsible onboarding and registering clients.
• Led cross-functional teams to implement initiatives that improved customer acquisition rates.
• Oversee the commercial and technical aspects of Nipeboost

• In the beginning of 2019,Bayport made massive changes of digitizing the loan origination process from paper based to paperless. I was among of in country pioneers of digitization.We launched different digital platforms like My sales manager,Agent app and USSD

EXPERIENCE GAINED FROM DIGITIZATION PROJECT

• An expert of all digital channels-am a first line support of all digital related issues
• SPOC between Bayport Tanzania and Bayport Group for digital related issues that need support from group.
• Identification and managing all enhancements on digital platforms
• Management of Local vendor/supplier/partners

• In Sept 2014,I was tasked to design and develop a mobile landing solution called Nipeboost where registered clients were able to borrow loans and repay through their mobile phones
• Managed a Nipeboost team of 20 staffs -sales ,customercare agents,administrators.
• Oversaw the technical and commercial aspect of Nipeboost
• Maintained relationships with all mobile network operators (Vodacom, Tigo, and Airtel) whose MNOs are integrated with Nipeboost

• Developed new products for M-commerce (Mpesa)
• Did product enhancement to improve customer experience to existing products
• Managed projects (new products) from end to end.
• Sectorized business, pricing, price segmentation for business using M-commerce product in order to drive revenue
• Identified and analyzed all non performing business and work closely with marketing team to prepare a marketing calendar (BTL &ATL)

• Developed and delivered revenue through M-Commerce business customers in the corporate and emerging market business segments
• Acquired of new M-Commerce Solutions business from Vodacom corporate and emerging markets accounts, and develop long-term, profitable business from those accounts
• Ensured delivery of all financial targets including revenue & margin from accounts.
• Responsible for preparation and submission of proposal to corporate clients
• Prepared month end report to Vodacom management on performance against set targets for acquisition of new business as well as performance of existing business accounts

• Designed M-Pesa business models that suit different corporate enterprises and SMEs
• Did advisory and consultancy work for new and existing businesses using M-Pesa solutions
• Developed and delivered revenue through M-commerce business customers in the corporate and emerging market business enterprises
• Presented new products and services and enhance existing business relationships.
• Worked with business technical staff and other internal colleagues to meet customer needs.

• Sold M-Pesa solutions (C2B&B2C) to corporate enterprises and SME's.
• Identified prospective businesses to use M-Pesa solution.
• Conducted meetings with corporate clients to win deals
• Built a corporate relationship with acquired business
• Supported and trained new and existing corporate enterprises and SME's

• Worked as coordinator under Back office department.
• Worked as 2nd line for Customer support.
• Dealt with resolving customer queries, escalating to other departments and provide feedback to customer
• While still as Coordinator I was appointed to specialize in handling network related queries and I was shifted to Network Management department.
• Conducted initial trouble shooting on network and M-Pesa queries logged and channel them appropriately to the resolving parties.