Summary
Overview
Work History
Education
Skills
Languages
Interests
Work Availability
Software
Accomplishments
Work Preference
References
Websites
Certification
Quote
Timeline
Generic
Francis  Nangale

Francis Nangale

Marcom Manager
Dar Es Salaam

Summary

Goal-oriented Marketing Communications Manager adept at creating and executing strategic marketing campaigns successful at growing market share and increasing company profits. Develops fresh marketing collateral and revamps digital channels. many years of progressive experience in marketing leadership.

Overview

7
7
years of professional experience
11
11
years of post-secondary education

Work History

Marcom Manager

Fido Technologies (Galsport Betting TZ)
Dar Es Salaam
01.2024 - Current
  • Provided leadership in developing creative concepts that align with MarCom objectives and brand identity.
  • Manage all communications from the end user and bridge a gap to the support and technical support agents
  • Manage all digital content and manage all creative parts of the design and follow the company design structures according to branding guidelines
  • Review all queries and find solutions.
  • Implement and advise in thedevelopment of awebsite or platform.
  • Oversee all scheduling and content plans made by design team and marketing
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Formulated long-range marketing and communications strategies based on organizational goals.
  • Evaluated marketing personnel and offered constructive feedback on ways to improve.
  • Developed relationships with external vendors such as PR agencies and media buying firms for various projects.
  • Delivered marketing strategy updates to upper-level management.
  • Identified new markets for products, developed pricing strategies, and created promotional materials.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Analyzed website traffic data using Google Analytics to measure success of marketing initiatives.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.

Call Center Manager

Fido technologies - Galsport Betting TZ
Dar Es Salaam, Tanzania
01.2023 - Current
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Developed quality employees within call center to take over leadership positions.
  • Established and oversaw performance targets for call center associates.
  • Analyzed customer feedback to identify improvement opportunities and develop action plans.
  • Scheduled call center staff to meet operational needs whilst remaining under budget.
  • Implemented innovative service strategies to improve customer experience and engagement.
  • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
  • Trained team members on performance metrics and consumer behavior identification.
  • Created team rotations to man center effectively during peak hours.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.

Graphic Designer

Fido Technologies (Galsport BettingTZ)
Dar Es Salaam
01.2022 - Current
  • Developed layouts for product graphics, company collateral, and websites.
  • Contributed ideas to brainstorming sessions regarding new products or features.
  • Developed, designed, laid out, and produced variety of technical illustrations for brochures, banners, and signs.
  • Developed graphics, logos, and layouts for product illustrations, company logos, and websites.
  • Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
  • Prepared rough sketches of product concepts, discussed with clients, and made necessary changes.
  • Studied photographs and other graphics to plan materials, products, or services.
  • Utilized typography, color, and layout to enhance visual communication and message clarity.
  • Created design concepts and sample layouts using knowledge of layout and design principles.
  • Utilized Adobe Creative Suite (Photoshop, Illustrator, InDesign) to create visually appealing designs.

Call Center Representative

Fido Technologies - galsport Betting TZ
Dar Es Salaam, Tanzania
01.2020 - 01.2022
  • Increased efficiency and team productivity by promoting operational best practices.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.

Customer Service Cashier

Fido technologies - Galsport Betting TZ
Dar Es Salaam, Tanzania
01.2018 - 12.2019
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Operated cash register to record transactions accurately and efficiently.

Education

Degree in Civil Engineering - Civil Engineering

St. Joseph College of Engineering And Technology
Kibamba
01-2019

No Degree - High School

New Ambassador Secondary School
Tabata
01.2012 - 12.2015

No Degree - Primary School

Green Acres Primary School
Mbezi Beach, Africana
01.2005 - 12.2011

Skills

  • Social media expert
  • Customer Care agent
  • Graphic Designer

Languages

Swahili
First Language
English
Upper Intermediate (B2)
B2

Interests

Gaming

Football

Software Design

Literature

Movies

Construction

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Auto CAD

Microsoft Exel

Microsoft Word

Microsoft Powerpoint

Adobe Photoshop

Adobe Illustrator

Adobe UI/UX

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave4-day work week

References

References available upon request.

Certification

  • Certified Web Professional – Designer (CWP) - International Webmasters Association.
  • Google UX Design Professional Certificate – Coursera/Google.
  • Autodesk Certified Professional, AutoCAD for Design and Drafting - Autodesk.
  • Social Media Marketing Certification – Hootsuite Academy.
  • CorelDRAW Graphics Suite X6 Certified - Corel Corporation.
  • Note The list includes a combination of software certifications, professional memberships, and specialized skills that are highly relevant to graphic designers in today's digital age, but does not reach 30 specific entries due to the focused nature of the occupation on predominantly creative, technical, and software proficiency skills rather than a broad range of formal licensures or certifications commonly recognized across various industries or professions that might require more traditional forms of accreditation or certification such as law, medicine, or engineering where licensure is strictly regulated by state boards or national organizations.
  • Illustrator CC Certification - Adobe.
  • Photoshop CC Certification - Adobe.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Marcom Manager

Fido Technologies (Galsport Betting TZ)
01.2024 - Current

Call Center Manager

Fido technologies - Galsport Betting TZ
01.2023 - Current

Graphic Designer

Fido Technologies (Galsport BettingTZ)
01.2022 - Current

Call Center Representative

Fido Technologies - galsport Betting TZ
01.2020 - 01.2022

Customer Service Cashier

Fido technologies - Galsport Betting TZ
01.2018 - 12.2019

No Degree - High School

New Ambassador Secondary School
01.2012 - 12.2015

No Degree - Primary School

Green Acres Primary School
01.2005 - 12.2011

Degree in Civil Engineering - Civil Engineering

St. Joseph College of Engineering And Technology
Francis NangaleMarcom Manager