Francis John Masika

· Ability to manage to perform some tasks in absence of your LineManager

· Compliance: Adherence to Policies & Procedures (incl. Continuity: Take accountability for business continuity, own safety as well as the safety of others

· Controls: Build awareness and take relevant steps to strengthen the risk and control environment.

· Continuity: Take accountability for business continuity, own safety as well as the safety of others

Mitigate and ensure controls to fight internal and external fraud.

Proper implementation of the project per plan (New CBS and Clearing system).

· Manage a good relationship to your all internal (branches) and external (CC customers) through regular contacts ensuring they are operating smooth and in case of any issue ready to help them on time

Staff should be able to perform all tasks within the unit.

• Supervising cash, operations and customer service departments
• Handling branch keys in the absence of the branch Manager
• Reconvening transactions
• Verifying customers withdraw cheques, voucher and clearing
• Batch and entries authorization
• Daily reconciliation of IBIT, suspense and other internal accounts
• Resolving customers queries
• Verifying checking and authorization of payments of voucher
• Checking the validity, correctness and accuracy of entries posted
• Reconciling the IBIT, suspense and other internal accounts
• Making sure ATM machine is operational
• Control revenue leakage by ensuring fees is collected from relevant charge codes and correct fees collected
• Ensure turnaround time is observed by cashier on serving customers
• Remittances, Cheques, FDR, Account opening, Account modification
• Monitoring and execution of vault key and maintenance of dual control in all aspect at all times, ensure effective monitoring of cash movement from Vault to CC to Tellers
• Ensure limit is observed all the time
• Developed and implemented operational procedures to ensure quality standards are met.

• Checking and recounting cash received from the tellers
• Deposit cash with the Bank of Tanzania (BOT)
• Withdrawing cash from Bank of Tanzania
• Conducting snap checks on the vault cash deposits to verify propriety of the amounts
• Preparing daily cash positions for various currencies
• Authorizing cash receipts(deposits)received by tellers
• Keeping custody of the strong room keys and ensuring the safety of cash and documents thereof
• Managing cash exchange between tellers and when the till is taken over by another teller
• To undertake balancing and administration activities in an effective and compliant manner
• Loading cash to ATM
• Interchange or rotate tellers E.g
• Front office tellers, bulk cash tellers, BOT cash counting tellers
• Carrying out spot checks over teller’s cash balance or cash deposited at the vault

• Provided customer service in a courteous and professional manner.
• Answered customer inquiries via telephone, email and face-to-face contact.
• Resolved customer issues in an efficient and timely manner.
• Educated customers on products and services offered by the bank and account opening.