Fortunata Pinda
Dar es Salaam
Summary
Highly motivated and results-oriented Senior Compliance and Human Resources Officer with 13+ years of experience in the public sector. Proven track record of success in driving operational excellence and achieving key performance indicators. Possessing a diverse skillset encompassing Governance, Public Service Ethics, Public Policy, Public Service Reform, Administration, Pension Administration, and Human Resources Management. A strong advocate for improved governance and enhanced accountability within the public sector.
Overview
17
17
years of professional experience
Work History
Principal Compliance Officer
Public Service Social Security Fund
08.2018 - Current
- To enhance regulatory adherence, minimize non-compliance and mitigate compliance risks
- Provide expert guidance, training, customer service and counseling to employers and members on social security legislation, benefits, and obligations
- Conducted comprehensive audits and inspections to assess employer compliance with PSSSF regulations and identify areas for improvement
- Register new employers and members into the Public Service Social Security Fund database
- Maintained accurate and up-to-date records of employer and employee contributions
- Prepare comprehensive reports on compliance findings and recommendations for improvement
- Managed relationships with employers, members and regulators, maintaining open lines of communication to ensure transparent operations.
Senior Human Resources Officer
Public Service Pensions Fund (PSSSF)
12.2013 - 08.2018
- Developing, enforce and reviewing human resources plans, and policies to ensure compliance with legal and regulatory frameworks
- Administering collective bargaining agreements with labor unions, ensuring fair and equitable outcomes for both employees and the organization
- Managing all aspects of the employee lifecycle, including recruitment, selection, training, performance management, compensation and benefits, and employee relations
- Addressing employee concerns through proactive conflict resolution, grievance management, and disciplinary actions.
- Spearheaded safety initiatives that significantly reduced workplace accidents by identifying potential hazards and implementing preventative measures.
- Collaborated with cross-functional teams on various on personnel related issues..
- Administering the human resources information system by ensuring that all the HR actions are completed.
- Developing learning and development programs to address skill gaps within the organization.
- Negotiating favorable contract terms with external vendors for HR services, reducing costs while maintaining quality support for employees.
Human Resources Officer
Presidents Office Public Service Management and Good Governance
06.2008 - 12.2013
- Develop, interpret, monitor and evaluate the implementation of public service policies and guidelines relating of remuneration and compensation policies
- A secretariat to the highest negotiating machinery in public service on issues pertaining to public servants benefits and welfares.
- Conducted compensation surveys and developed incentive schemes to attract, motivate, and retain public servants
- Raising awareness and building capacity to public service on ethical conduct, transparency, and accountability
- Providing technical expertise, and advisory services on a range of HR matters including policy development, implementation, and evaluation, scheme of services and salary structures to the public service agencies and institutions
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
Education
Master in Public Administration - International Development and Governance
Tsinghua University
06.2021
Master of Business Administration -
Eastern and Southern African Management Institute
11.2018
Bachelor of Arts - Public Administration (Human Resources Management)
Mzumbe University
06.2007
Skills
- Leadership & Mentoring
- Communication and Interpersonal Skills
- Organizational Development
- Analytical & Problem-Solving Skills
- Project Management
- Professionalism
- Compliance Monitoring and Risk Management
- Meeting Administration
- HRIS systems
- Customer relationship management
- Advocacy, capacity building and presentation skills
- Labor dispute prevention and resolution
Accomplishments
- Consistently maintained positive customer satisfaction feedback.
- Proficiency in Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems for processing customer query.
- Enhanced growth of fund revenue by 80% through collection of outstanding penalties from bad debts employers in year 2023.
- Reduced size of unregistered members by 80%.
- Budget preparation, presentation and administration.
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Chinese (Mandarin)
Elementary
Additional Information
1. Ms. Agness Meena,
Ministry of Water
P. O. Box. 456.
DODOMA.
Email Address: maimwaza@yahoo.com
2. Mr. Mohamed Nyallo,
Supervisor - Compliance,
Public Service Social Security Fund,
P. O. Box. 4843.
DAR ES SALAAM.
Email Address: selemani.majingo@psssf.go.tz
3. Ms. Leyla Mavika,
Director for Ethics Promotion,
President's Office Public Service Management and Good Governance
P. O. Box. 670.
DODOMA.
Email Address: leilamavika@yahoo.com
Timeline
Principal Compliance Officer
Public Service Social Security Fund
08.2018 - Current
Senior Human Resources Officer
Public Service Pensions Fund (PSSSF)
12.2013 - 08.2018
Human Resources Officer
Presidents Office Public Service Management and Good Governance
06.2008 - 12.2013
Master of Business Administration -
Eastern and Southern African Management Institute
Bachelor of Arts - Public Administration (Human Resources Management)
Mzumbe University
Master in Public Administration - International Development and Governance
Tsinghua University
Similar Profiles
MOHAMED MBARUKU NYANGEMOHAMED MBARUKU NYANGE
SENIOR ACCOUNTS OFFICER at National Social Security Fund, NSSFSENIOR ACCOUNTS OFFICER at National Social Security Fund, NSSF
Dorine Jackson SilayoDorine Jackson Silayo
Senior Internal Auditor at National Social Security FundSenior Internal Auditor at National Social Security Fund
Kelvin MalekelaKelvin Malekela
Intern at National Social Security Fund, NSSFIntern at National Social Security Fund, NSSF