Fortunata Gitarda
Zanzibar
Summary
Dynamic General Administrator Manager with a proven track record at Indesso Tanzania Zanzibar Limited, excelling in office management and employee training. Achieved departmental goals through strategic planning and effective communication, while ensuring financial accuracy and compliance. Skilled in records management and adept at fostering a collaborative work environment.
Knowledgeable Operational and administrative officer with solid background in administrative tasks, ensuring efficient office operations. Proven ability to streamline processes and support executive teams, demonstrating reliability and organizational skills. Known for proficiency in managing schedules and coordinating events effectively.
Overview
14
14
years of professional experience
Work History
General Administrator Manager
Indesso Tanzania Zanzibar Limited
02.2021 - Current
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Established effective communication channels between staff members, resulting in a more cohesive work environment.
- Coordinated team meetings and events to foster collaboration and improve communication among departments.
- Maintained accurate records using database management software, ensuring prompt retrieval of essential information when needed.Eg. use of SAP software system.
- Supported executive leadership by managing schedules, coordinating travel arrangements, and preparing meeting materials as needed.
- Managed daily operations, maintaining a well-organized and functional working environment for all staff members.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Office Manager
Safari Automotive Africa
01.2019 - 02.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Sales and designing of upholstery for Cars,Boats and interior design for furniture.
Human Resources Manager
Tanzania Water Supply and Equipment Company
02.2016 - 12.2018
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Sales Associate
Century Cinema Theater - Mlimani City
03.2011 - 01.2015
- Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Assisted in managing inventory levels to minimize overstock situations while ensuring adequate supply for anticipated demand.
- Boosted customer satisfaction by providing exceptional service throughout the ticket purchasing process.
- Maintained accurate records of transactions, reconciling daily sales reports for financial accuracy.
- Ensured compliance with all relevant regulations governing event-ticketing processes while carrying out tasks diligently.
Education
Bachelor of Arts - BACHELOR OF HUMAN RESOURCE MANAGEMENT
TUMAINI UNIVERSITY MAKUMIRA
Dar Es Salaam, Tanzania11-2016
Associate of Arts - Human Resources Management
INSTITUTE OF SOCIAL WORK
Dar Es Salaam, Tanzania11-2012
Skills
- Scheduling appointments
- Office management
- Employee training
- Document preparation
- Records management
- Financial reporting
- Human resources
- Travel arrangements
- Office administration
- Work Planning and Prioritization
- Task delegation
- Documentation and reporting
- Filing system organization
Timeline
General Administrator Manager
Indesso Tanzania Zanzibar Limited
02.2021 - Current
Office Manager
Safari Automotive Africa
01.2019 - 02.2021
Human Resources Manager
Tanzania Water Supply and Equipment Company
02.2016 - 12.2018
Sales Associate
Century Cinema Theater - Mlimani City
03.2011 - 01.2015
Bachelor of Arts - BACHELOR OF HUMAN RESOURCE MANAGEMENT
TUMAINI UNIVERSITY MAKUMIRA
Associate of Arts - Human Resources Management
INSTITUTE OF SOCIAL WORK
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