Florah Mwita
Head of Business and Customer Relations
Dar Es Salaam
Summary
Enthusiastic with managerial skills and strategies strong interpersonal skills and extensive experience. Offering proven success in developing and strategizing across traditional and digital channels to promote the company's image. Highly motivated and results-oriented Business and Customer Relations Manager with a proven track record of driving revenue growth and building strategic partnerships in the human resources industry. I can leverage my expertise in client acquisition, relationship management, market analysis, compliance, and events management to contribute to the organization's expansion and success. Committed to fostering a collaborative environment and implementing innovative strategies to enhance the office's market presence and deliver exceptional value to clients and stakeholders
Overview
7
7
years of professional experience
1
1
Certification
Work History
HEAD OF BUSINESS AND CUSTOMER RELATIONS
EMINENCE CONSULTING LTD
Dar Es Salaam, Tanzania
09.2019 - Current
- Responsible for managing the image and reputation of the company.
- Clients/Customers search.
- Customer relation/Customer retention.
- Managing clients communications.
- Recognized by management for providing exceptional customer service.
- Representing the company in public events and meetings.
- Coordination of in-house and outdoor events with existing and potential customers/clients.
- Identifying new business opportunities and analyzing market trends.
- Enhancing the organization's brand identity.
- Developing marketing strategies for the company.
- Organizing calendar of marketing events such as dinners, promotions, exhibitions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
PROJECT OFFICER
BENJAMIN MKAPA FOUNDATION
Dar Es Salaam, Tanzania
11.2018 - 03.2019
- Fill in questionnaires of Regional Medical Officers.
- District Medical Officers and Staff recruited by the government (TAMISEMI) through the organization.
- Extracting what challenges staff are facing environmentally in their day-to-day responsibilities.
- Getting to know community health needs.
- Interviewing community health workers and village executive officers on challenges in their communities.
- Maintained an up-to-date knowledge base of industry trends relating to assigned projects.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Organized and facilitated project team meetings, workshops, and other events to review progress against objectives.
- Report writing
EXECUTIVE ASSISTANT
SUPABETS GAMING GROUP
Dar Es Salaam, Tanzania
04.2017 - 05.2018
- Operate office equipment such as copiers and phone systems and use computers for spreadsheets, word processing, data management, and other applications.
- Answer telephones and give information to callers.
- Take messages or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Set up and maintain paper and electronic filing systems for records, correspondence, and other materials.
- Organized and managed a complex calendar of appointments, meetings, and travel arrangements for executive team.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Delivered optimal administrative, customer service and case management support.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Set up meeting and event logistics for senior management and updated calendars.
- Monitored incoming emails and responded accordingly in a timely manner.
EVENT COORDINATOR
DROPOUTS ENTERTAINMENT
Dar Es Salaam, Tanzania
08.2016 - 03.2017
- Brainstorming and implementing event plans and concepts.
- Handling budgeting and invoicing.
- Liaising and negotiating with vendors, Negotiating sponsorship deals.
- Handling logistics.
- Managing branding and communication.
- Developing event feedback surveys.
- Obtaining permits.
- Handling post-event report
- Hired, trained and supervised volunteers and support staff required for events.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
Education
Certificate in Law - Law
INSTITUTE OF JUDICIAL ADMNISTRATION
Tanga, Tanzania11.2013
CERTIFICATE OF SECONDARY EDUCATION -
ESACS SECONDARY SCHOOL
Skills
- Organizational Skills
- Interpersonal Communication
- Customer Service
- Conflict Resolution
- Supervision and Leadership
- Customer Consulting
- Follow-Up Skills
- Administrative Support
- Business Development Understanding
- Project Management Abilities
- Business Administration
- Social Media Knowledge
- Report Writing
Certification
- General English Test Certificate(IBMI-ONLINE)
- Essential Management Skills Certificate(IBMI-ONLINE)
- Human Resource Management Certificate(IBMI-ONLINE)
- Marketing and Communications Certificate(IBMI-ONLINE)
- Project Management Certificate (IBMI-ONLINE)
References
- Clement Kihinga, PROJECT MANAGER, BMF, (+255) 713250388
- Richard Kikwaba, DIRECTOR, SUPABETS GAMING GROUP, (+255) 716555777
- Aloyce Ntukamazina, CEO, EMINENCE CONSULTING, (+255) 784235423
- Shabani Mchomvu, DIRECTOR, DROPOUTS ENT, (+255) 652291776
Languages
Swahili
First Language
English
Advanced (C1)
C1
Timeline
HEAD OF BUSINESS AND CUSTOMER RELATIONS
EMINENCE CONSULTING LTD
09.2019 - Current
PROJECT OFFICER
BENJAMIN MKAPA FOUNDATION
11.2018 - 03.2019
EXECUTIVE ASSISTANT
SUPABETS GAMING GROUP
04.2017 - 05.2018
EVENT COORDINATOR
DROPOUTS ENTERTAINMENT
08.2016 - 03.2017
Certificate in Law - Law
INSTITUTE OF JUDICIAL ADMNISTRATION
CERTIFICATE OF SECONDARY EDUCATION -
ESACS SECONDARY SCHOOL
- General English Test Certificate(IBMI-ONLINE)
- Essential Management Skills Certificate(IBMI-ONLINE)
- Human Resource Management Certificate(IBMI-ONLINE)
- Marketing and Communications Certificate(IBMI-ONLINE)
- Project Management Certificate (IBMI-ONLINE)
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