Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Personal Information
Affiliations
Timeline
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Randy Roy Firoz

Randy Roy Firoz

Dar Es Salaam

Summary

I am an experienced customer care professional areas of experience include Reliable and vigilant Pool Lifeguard with experience in maintaining safety protocols in aquatic environments. Skilled in risk assessment, emergency response, and CPR/AED techniques, ensuring overall health and safety of patrons. Consistently recognized for quick-thinking in high-pressure situations leading to improved pool safety standards.

Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.

Friendly Bar Attendant known for quickly creating delicious beverages. Committed to identifying and implementing improvements to efficiency and quality. Experienced in training and coaching new employees to improve onboarding.

Overview

6
6
years of professional experience

Work History

Bar Attendant / Bar Waiter

Ramada hotel
Dar Es Salaam
01.2023 - Current
  • Greeted customers, answered questions, and provided information about the bar's menu.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
  • Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
  • Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
  • Engaged with customers to build relationships; creating a positive atmosphere for guests and co-workers alike.
  • Assisted in seating guests at tables.
  • Took orders from customers for food and beverages.
  • Inspected glassware prior to use to make sure it was free from chips or cracks.
  • Provided exceptional service to high volume of daily customers.

Swimming pool Life Guard

Kunduchi Water Park Wet ‘N’ Wild
Dar Es Salaam
01.2021 - 01.2022
  • Conducted safety checks on pool equipment and facility grounds to ensure guest safety.
  • Monitored swimmers, enforcing rules and regulations while providing assistance when needed.
  • Performed rescues in emergency situations utilizing appropriate lifesaving techniques.
  • Maintained order in the pool area, ensuring all guests followed posted rules and regulations.
  • Provided CPR and First Aid as required for injured or ill patrons.
  • Inspected pool areas for cleanliness, reporting any concerns to supervisor immediately.
  • Assisted patrons with swimming instruction and technique improvement.
  • Ensured proper use of rescue tubes, life rings, backboards and other lifesaving equipment.
  • Educated patrons on water safety practices and procedures through verbal communication and demonstrations.
  • Organized aquatic activities such as swim meets, water polo games.
  • Created daily activity reports to document patron behavior and incidents that occurred at the pool facility.

Swimming pool Life Guard

Slipway Hotel
Dar Es Salaam
01.2019 - 01.2021

SWIMMING POOL LIFEGUARD

  • Conducted safety checks on pool equipment and facility grounds to ensure guest safety.
  • Monitored swimmers, enforcing rules and regulations while providing assistance when needed.
  • Performed rescues in emergency situations utilizing appropriate lifesaving techniques.
  • Maintained order in the pool area, ensuring all guests followed posted rules and regulations.
  • Provided CPR and First Aid as required for injured or ill patrons.
  • Inspected pool areas for cleanliness, reporting any concerns to supervisor immediately.

WAITER:

  • Took orders from patrons accurately and efficiently.
  • Checked with customers to ensure that they were enjoying their meals.
  • Informed customers of daily specials in an engaging manner.
  • Provided excellent customer service to ensure repeat customers.

BARISTA:

  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Education

Certificate of Secondary Education -

Dar Es Salaam, Tanzania

Skills

  • Customer Service
  • Adaptability
  • Salesmanship
  • Drink preparation
  • Customer service
  • Inventory management

References

  • Joseph Ngonyo, General Manager, Tanga Beach Resort & Spa, +255 784 350 253, gm@tangabeachresort.com
  • Yusuph John, Operations Manager, Kunduchi Water Park Wet ‘N’ Wild, +255 716 569 393

Hobbies and Interests

  • Playing Football
  • Swimming
  • Traveling

Languages

  • English
  • Kiswahili

Personal Information

  • Date of Birth: 02/26/00
  • Gender: Male
  • Marital Status: Single

Affiliations

  • Enjoying play and watching football
  • Swimming
  • Traveling

Timeline

Bar Attendant / Bar Waiter

Ramada hotel
01.2023 - Current

Swimming pool Life Guard

Kunduchi Water Park Wet ‘N’ Wild
01.2021 - 01.2022

Swimming pool Life Guard

Slipway Hotel
01.2019 - 01.2021

Certificate of Secondary Education -

Randy Roy Firoz