FILOMENA MALENDA
Dar Es Salaam
Summary
Co-founder with extensive experience at Progressive Women Contractors Limited and Digital Mobile Africa, specializing in strategic partnerships and market analysis. Expertise in project management and customer relationship management drives business growth through effective communication and negotiation. Committed to value creation and fostering strong relationships to enhance market presence and achieve organizational objectives.
Overview
17
17
years of professional experience
Work History
Co-Founder
Digital Mobile Africa
Dar es Salaam, Tanzania
11.2024 - Current
- Developed strategic partnerships with key stakeholders to enhance business opportunities.
- Analyzed market trends to identify potential areas for growth and expansion.
- Coordinated cross-functional teams to implement new business initiatives effectively.
- Presented product solutions to clients, addressing specific needs and requirements.
- Managed customer relationships, ensuring satisfaction and loyalty through effective communication.
- Led negotiations with partners and vendors to secure favorable terms and agreements.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Created presentations to attract new business opportunities.
Co-Founder
Progressive Women Contractors Limited
Dar es Salaam, Tanzania
10.2018 - Current
- Developed strategic business plans to drive company growth and market presence.
- Established partnerships with vendors to enhance product offerings and services.
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Led team meetings to align objectives and improve communication among staff.
- Managed financial budgets to optimize spending and support business initiatives.
- Analyzed market trends to inform decision-making and adapt business strategies.
- Established relationships with key customers, vendors, and partners.
- Managed overall workflow of projects from conception to completion.
CLIENT SERVICE SUPERVISOR
ADVANS BANK TANZANIA
04.2011 - Current
- -Banking
- -Bank reconciliation
- -Customer relationship management
- -ATM Operation
- -Field prospection action
- -Updating the current interest rate of competitor
- -Loan processing and loan management
- -Cash control
- -Customer orientation
- -Control the Branch Deposit and Withdrawal
- -Preparation of weekly report on data quality check, cash balance position, number of disbursement
- -Cash control on Vault
- -In charge of financial services such as TISS, Cheque, Cheque clearing, ATM Cards, M-PESA
Business Analyst
MaxCom Africa
Dar es Salaam, Tanzania
02.2015 - 07.2018
- Analyzed business processes to identify areas for improvement and efficiency.
- Analyzed financial data to support strategic decision-making processes.
- Developed forecasts and budgets to guide organizational financial planning.
- Prepared detailed reports on financial performance for executive review.
- Monitored market trends to identify potential risks and opportunities.
- Utilized advanced Excel and financial modeling tools for data analysis.
- Presented findings and recommendations to senior management for strategic initiatives.
- Created reports and dashboards to track project progress and performance metrics.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
ASSISTANT ACCOUNTANT
CANNOPIES INTERNATIONAL
07.2010 - 03.2011
- -Data entry
- -Petty cash management
- -Cash flow management
- -Banking
- -Bank reconciliation
- -Posting VAT journal and reconciliation VAT control account and VAT returns
- -Customer invoicing
- -Dealing with customer queries and Complaints
- -Taking phone calls
- -Maintaining the Customer contacts and company details
- -Preparing and Posting monthly payroll journals
- -Updating revenue and invoicing schedule of various project for monthly income recognition (tracking)
- -Creating jobs codes and ensuring that all income and related cost are coded and posted correctly
- -Dealing with inter-company transaction
- -Chasing Debts
- -Completing monthly report and distributing them to senior managers
Sales lady
ADENSIL GROUP LTD
01.2009 - 12.2009
- -Identification and realization of customer
- -Collecting and placing order from the customer
- -Supplying and delivering of order
- -Promotional related activities
- -Advertisement
- -Product pricing
- -Management of key dealers/Cooperate customers
- -Carrying out reception duties as required
- -Carry out customer need analysis/market survey
- -Dealing with clearing agents
- -Management of logistic related activities
- -Management and maintenance of client service chatter
- -Attending trade fare and exhibition
Education
MBA - Cooperate Managment
Mzumbe University
Dar es Salaam01.2013
Bachelor of Business Administration -
Tumaini University
Dar es salaam, Tanzania01.2011
Civil Engineering
Dar Es Salaam Institute of Technology (DIT)
Dar Es Salaam03-2010
Advanced Secondary Education Certificate -
Barbo Johnson Secondary School
01.2007
Ordinary Secondary Education Certificate -
St Francis Secondary School
01.2004
Skills
- Strategic partnerships
- Market analysis
- Project management
- Customer relationship management
- Financial budgeting
- Business development
- Relationship Management expertise
- Financial analysis competence
- Dedicated believer of value creation, market share and return on investment
- Customer Engagement and Interaction
- Positive attitude with strong intrapersonal and communication skills
- Key team work player
- Trusted advisor
- Basic Computer application, Microsoft office package; MS OFFICE (MS Word, MS Excel and MS PowerPoint)
- Business strategies and development
- Market Research
- Portfolio Management
- Leadership Skills
- Developed pricing models for various products and services according to market conditions
- Negotiation tactics
- Team leadership
- Process improvement
- Data analysis
- Effective communication
- Problem solving
- Investor relations
- Partnership cultivation
- Negotiation techniques
- Team building
- Networking strategies
<Enter your own>
- Date of Birth: 02/22/86
- Gender: FEMALE
- Nationality: TANZANIAN
- Marital Status: SINGLE
- Religion: CHRISTIAN
- Place of Birth: DAR ES SALAAM
References
- Salehe R. Njaa, Advocate, M/S Mzizima Law Associates Advocates, Jued Business Center Building, Dar Es Salaam, P.O.BOX 15784, 022-211169/2137962-3, 255-22-2137964, 0784-333375
- Shaibu Buzohela, Accountant, Public Service College, Dar Es Salaam, P.O.BOX 2574, 022-212354, 0754333375
- Ikusubisya Kasebele, Work permit & Employment counselling, Ministry of Labour Youth Devt & Sports, D'salaam, P.O. BOX 9014, 022-2125095, 022-2125072/2125075, 0754-3860322
Hobbies and Interests
- Reading
- Travelling
- Music
- Watching TV
- Swimming
Languages
Fluent, Fluent, Fluent, Fluent
Workshops Seminars Attended
- 05/25/09 - 05/29/09, Customer service Training Consultancy, SRN, P.O.BOX 15784, Dar es Salaam
- 03/27/07 - 03/31/07, Sales and Marketing Skills in a competitive Economy, KINENGE FOUNDATION
- 08/24/06 - 08/27/06, Time Management, Onfad Management Consultants, Nairobi, Kenya
Other Trainings Attended
- 01/01/11, Database Administration Tally, CRM, Orbit, University of Dar Es Salaam Computing Centre
- 01/01/09, Microsoft applications Computer Course, University of Dar Es Salaam Computing Centre
- 01/01/08, Computer Course in Introduction to Computer MS Access, MS Excel, MS Word and Internet, University of Dar Es Salaam Computing Centre
Timeline
Co-Founder
Digital Mobile Africa
11.2024 - Current
Co-Founder
Progressive Women Contractors Limited
10.2018 - Current
Business Analyst
MaxCom Africa
02.2015 - 07.2018
CLIENT SERVICE SUPERVISOR
ADVANS BANK TANZANIA
04.2011 - Current
ASSISTANT ACCOUNTANT
CANNOPIES INTERNATIONAL
07.2010 - 03.2011
Sales lady
ADENSIL GROUP LTD
01.2009 - 12.2009
MBA - Cooperate Managment
Mzumbe University
Bachelor of Business Administration -
Tumaini University
Civil Engineering
Dar Es Salaam Institute of Technology (DIT)
Advanced Secondary Education Certificate -
Barbo Johnson Secondary School
Ordinary Secondary Education Certificate -
St Francis Secondary School
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