Fikky Ntomola
Dar Es Salaam
Summary
Experienced Managing Director with a 20-year track record in the insurance industry, demonstrating entrepreneurial spirit, self-motivation, and a determined approach. Proven expertise in cultivating and enhancing management teams to optimize company profitability and operational efficiency. Adept at fostering innovation in insurance product development to cater to diverse client needs. A decisive leader, recognized for successfully identifying new market opportunities and strategically positioning start-ups and expanding organizations. Proficient in steering the growth of all business sectors, transforming them into dynamic and progressive entities. Possesses strong communication skills, establishing enduring and profitable relationships with staff, customers, suppliers, and stakeholders. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Communication, Admission and Marketing
Africa College of Insurance & Social Protection
11.2019 - Current
- Leading and managing the office of admission
- Creating admission policy, supervising of applications processing and leveraging of the customer relationship management strategies
- Developing and implementing a comprehensive student recruitment plan
- Providing leadership, management, and support for the recruitment efforts of the office of admission
- Collaborate in collecting, analyzing, the creation and revision of all academic data analysis and intervention programs
- Lead trainers training and professional development
- Leading the team on marketing, advertising and strategic plan
- Participate in the development of a personal education plan for each assigned student
- Assessment Management: maintain calendar, content and college data
- Develop and execute strategies that are intended to create and uphold a positive public image for all stakeholders.
Founder/Managing Director
FBN Insurance Brokers Ltd.
04.2014 - Current
- Responsible for the day-to-day running of the business with a particular emphasis on sales and business development
- Making sure that the business continues to grow by way of developing new clients whilst maintaining its existing customer base
- Provide visionary leadership and develop a strategic vision for FBN
- Set clear organizational goals and objectives aligned with industry trends and opportunities
- Drive business growth by identifying and pursuing new business opportunities
- Foster and maintain relationships with key clients, insurers, and other industry stakeholders
- Develop and manage the budget, ensuring financial stability and profitability
- Monitor financial performance, analyze key financial metrics, and make data-driven decisions
- Recruit, mentor, and lead a high-performing team of insurance brokers and support staff
- Provide guidance, training, and professional development opportunities to enhance team capabilities
- Oversee client relationship management strategies to ensure client satisfaction and retention
- Address client concerns, negotiate terms, and collaborate with the team to deliver effective solutions
- Stay informed about industry regulations and ensure compliance with relevant laws and standards
- Implement and enforce policies and procedures to uphold ethical and legal standards
- Conduct market analysis to identify trends, risks, and opportunities in the insurance industry
- Utilize market insights to make informed decisions on product offerings and business strategies
- Embrace technological advancements to streamline operations and enhance customer experiences
- Explore innovative solutions to stay competitive in the evolving insurance landscape
- Oversee marketing initiatives to promote the brokerage's services and enhance brand visibility
- Review and approve contracts to mitigate risks and ensure compliance
- Promote a culture of continuous improvement, encouraging innovation and efficiency
- Developing new and existing strategic partnerships.
Underwriting & Project Manager
NIKO Insurance (Tanzania) limited
01.2012 - 03.2014
- Manage day-to-day operations of Underwriting Department and handling the implementation Premia System
- (The software for insurance business)
- Supervise and lead a team of underwriters, providing guidance and support in their day-to-day activities
- Foster a collaborative and efficient work environment to optimize team performance
- Contribute to the development and implementation of underwriting policies and guidelines
- Stay informed about industry trends, regulatory changes, and emerging risks to update and refine underwriting standards
- Evaluate complex insurance risks and determine the appropriate coverage and pricing
- Review underwriting decisions made by the team to ensure consistency and adherence to established guidelines
- Establish and maintain underwriting guidelines and criteria for different types of insurance products
- Regularly review and update underwriting guidelines to reflect changes in market conditions and risk profiles
- Make final underwriting decisions on high-risk or complex cases
- Provide guidance to underwriters on challenging cases and facilitate resolution of issues
- Implement quality assurance measures to ensure the accuracy and consistency of underwriting decisions
- Conduct regular audits of underwriting files and processes to identify areas for improvement
- Provide ongoing training and professional development opportunities for underwriting staff
- Keep the team updated on industry best practices, new technologies, and changes in regulations affecting underwriting
- Collaborate with other departments, such as claims and actuarial, to ensure a holistic understanding of risks and effective coordination across functions
- Work closely with marketing and sales teams to understand market demands and contribute to product development
- Utilize data analysis tools and methodologies to assess underwriting performance and identify trends
- Make data-driven recommendations for process improvements and risk management strategies
- Ensure that underwriting practices comply with regulatory requirements and company policies
- Stay abreast of changes in regulations and work to implement necessary adjustments to maintain compliance
- Engage with clients, brokers, and other stakeholders to address inquiries, negotiate terms, and build positive relationships
- Prepare regular reports on underwriting performance, including key metrics, trends, and areas of improvement
- Communicate findings and recommendations to senior management
- Conducting year-end appraisals for Underwriting department
- Issue legal opinions on Third Party Injuries/Death Claims
- Implementing company fraud policy in the department
- Reviewing Contracts and discussions with the software developer
- Collect information from each department for system customization
- Monitoring implementation progress activity for each department
- Ensuring smooth communication for each department
- Organizing and motivating staff team to ensure thorough testing of the software in their department
- Ensuring timely management in software implementation
- Managing reports and necessary documentation for monitoring progress
- Close coordination with the software developer for proper customization.
Assistant Underwriting Manager
Niko Insurance (Tanzania) Ltd.
02.2010 - 12.2011
- Speedy provision of quotations, policy & endorsement processing
- Renewal reviews & processing
- Compilation of underwriting & production report
- Assist credit control in debtors follow-up
- Attending to brokers/agents complaints
- Monitoring progress on premium booking on monthly targets
- Conducting surveys on non-motor risks and issue advice accordingly
- Provide legal opinion on Third Party Injuries/Death claims
- Work hand in hand with the Underwriting Manager in developing department policies.
Senior Insurance Officer
Tanzindia Assurance Co. Ltd.
12.2003 - 02.2010
- Issuing Policies to clients
- Visit clients and advise them on their insurance needs
- Visit brokers and attending to their complaints
- Issue quotations to brokers, corporate & individual direct clients
- Compiling the Underwriting monthly report.
Education
L.L.M International Commercial Law -
University of Salford UK
Bachelor of Law (LLB) (Hons) -
The Open University of Tanzania
Associate Diploma in Insurance (AII) -
Insurance Institute of India
Certificate in Human Resource Management (HRM) -
Mzumbe University
Skills
- Project Coordination
- Business Administration
- Business Development
- Business Planning
- Staff Development
- Legal and Regulatory Compliance
- Corporate Communications
- Sales Management
- Customer Relationship Management
- Partnerships and Alliances
Affiliations
- The Insurance Institute of India (2004 – Present)
- The Insurance Institute of Tanzania (2006 – Present)
core competences
- Company Management
- Project Management
- Leadership and Team Building
- Client Outreach
- Sales Development
- Public Relations
- Market Insights
- Risk Management
other industry participation and awards
- Tanzania Insurance Brokers Association – (Served as Honorary Secretary 2016 -2018 and as Vice President from 2018 to 2022)
- Financial Women Forum (Serves as Chairperson from 2018 to present)
- Awarded Top 50 Women in Insurance In Africa 2022 by the African Insurance Organisation (AIO)
- Professional Insurance Ladies Association – Africa, with HQ in Nigeria – (General Secretary from 1st March 2023)
personal information
- Age: 43
- Number of Children: 3
- Marital Status: Married
training
- Reinsurance (Fundamental, Practice & Trends) - GIC Re India
- Fire & Engineering Underwriting & Claims Management – ZEP RE (PTA Reinsurance Company) Nairobi
- Reinsurance Treaty – Africa Re Nairobi
Languages
English
Swahili
Native or Bilingual
Certification
ILO Certified Trainer in inclusive insurance
Timeline
Director of Communication, Admission and Marketing
Africa College of Insurance & Social Protection
11.2019 - Current
Founder/Managing Director
FBN Insurance Brokers Ltd.
04.2014 - Current
Underwriting & Project Manager
NIKO Insurance (Tanzania) limited
01.2012 - 03.2014
Assistant Underwriting Manager
Niko Insurance (Tanzania) Ltd.
02.2010 - 12.2011
Senior Insurance Officer
Tanzindia Assurance Co. Ltd.
12.2003 - 02.2010
L.L.M International Commercial Law -
University of Salford UK
Bachelor of Law (LLB) (Hons) -
The Open University of Tanzania
Associate Diploma in Insurance (AII) -
Insurance Institute of India
Certificate in Human Resource Management (HRM) -
Mzumbe University
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