Felister Mung'ong'o
Dar Es Salaam
Summary
Dynamic professional with a proven track record in customer relationship building and leadership, honed across roles at Onelife Company Limited, and other leading organizations, highly motivated administrative professional with experience in streamlining office operation and improving efficiency . Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meeting and handling correspondence known for reliability strong organizational skills, and effectively communication.
Overview
4
4
years of professional experience
Work History
Administrative Officer
Onelife Company Limited
05.2024 - Current
- Applying and searching Tenders as supplier and access to Public Procurement Regulation Authority System (NEST)
- Answering multi-line phone system, routing call, delivering message to staffs and greeting visitors
- Ensure accurate record keeping with diligent data entry and daily basis.
- Assist coworker and staffs members with special task in daily basis
- Delivering invoices to the procurement entity upon receiving goods or services and sign the delivery note
- Utilized CRM software to manage client information, track leads, and monitor sales progress
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Complete forms,reports,logs and recording to quickly handle all documentation for human resources
- Identify and recommended changes to existing processes to improve accuracy, efficiency and quality services
- Send daily z-report. to Tanzania Revenue Authority (TRA)
- Create, prepare, and deliver report to various department
- Manage files, and records for client and adhered to safety procedure to prevent breaches and data misuse
- Making sure that legal document such as Brela, Business licenses and compliances certificate such as OSHA are up to date
Direct Sales Agent-Mnazi Mmoja Branch (6months)
National Bank of Commerce
11.2023 - 04.2024
- Maintaining close relationship with the customers
- Make regular or weekly sale reports
- Provide excellence sale support
- Provide excellence customer services
- Negotiate sales arrangement to customers
- Sell bank products and create sales proposal if any
- Training about banking policy, call center agent principle and how to us POS machine
Field Training As Assistant Zone Commercial
MBEYA WATER SUPPLY AND SANITATION AUTHORITY
08.2023 - 10.2023
- Dept Collection from the customers
- Tracking meter Reading
- Preparation of Debts Dispatches
- Customer care
- Sorted and organized files, spreadsheets, and reports.
Sales Officer
Petmac Company Limited
05.2021 - 12.2021
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
- Boosted sales performance by identifying and targeting high-potential leads.
- Implemented cross-selling techniques within the team that significantly increased average transaction value.
- Prepared sales reports with informative graphs and charts to outline key data.
- To sell Company brand
- Facilitate customers Relationship programs
Education
BBA - Business Studies, Sales And Marketing
COLLEGE OF BUSINESS EDUCATION
07-2023
CBG
AIRWING HIGH SCHOOL
12-2020
Science Education
JUHUDI SECONDARY SCHOOL
12-2017
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communicable skills
- Team working skills
- Leadership skills
- Ms Word, and MS Excel ability
- Awareness of Government systems eg TRA E-filling system, E-payment and PAYE & PAYROLL
- EFD MACHINE, Z-report, X-report and sales and purchase report
- Managing and use of National shopping, Public Procurement Regulation Authority (PPRA)
- Also skills of use TALLY
Seminar and Workshop
- Youth and Investment in Digital Era at TIA Dar es salaam campus 2023
- Digital Marketing Summit in Dar es Salaam 2023
- PR excellence Award at JINCC 2023
- Indian Ocean Symposium
- Career Guidance Workshop by NAMA Foundation
- Modernizing Education Conference at JICC 2021
Languages
Swahili
Proficient
C2
English
Proficient
C2
Referees
- ABDALAH RAJAB SHABAN, Managing Director, Onelife Company Limited - +255767881111
- MICHAEL CHRISTOPHER ANTHONY, LECTURER College of Business Education - +255719299815
- MECKTLIDA GANGILE, SUPERVISOR at MBEYA- Water supply and Sanitation Authority - +255659635756
Timeline
Administrative Officer
Onelife Company Limited
05.2024 - Current
Direct Sales Agent-Mnazi Mmoja Branch (6months)
National Bank of Commerce
11.2023 - 04.2024
Field Training As Assistant Zone Commercial
MBEYA WATER SUPPLY AND SANITATION AUTHORITY
08.2023 - 10.2023
Sales Officer
Petmac Company Limited
05.2021 - 12.2021
BBA - Business Studies, Sales And Marketing
COLLEGE OF BUSINESS EDUCATION
CBG
AIRWING HIGH SCHOOL
Science Education
JUHUDI SECONDARY SCHOOL
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