Summary
Overview
Work History
Education
Skills
Certification
Languages
Other Skills Qualifications And Awards
Key Competence
Personal Information
Hobbies Personal Interests
Timeline
Hi, I’m

Felister Deogratius

Arusha,Moshono
Felister Deogratius

Summary

Providing my professional skills through efficiency and devotion to responsibilities assigned to. Working in an organization that provides environment for career development and production.

Sales and marketing professional equipped to drive results and foster team collaboration. Skilled in strategic planning, market analysis, and customer relationship management. Adept at adapting to changing needs and delivering impactful campaigns. Known for reliability, communication, and innovative problem-solving in dynamic environments.

Overview

13
years of professional experience
1
Certification

Work History

Asiliexplorer Tanzania Safaris

Sales and Marketing Representative
08.2024 - Current

Job overview

  • Using safari booking to get new customers , and others sites .
  • Going to different volunteers schools and organisations to get new connection and creat jobs ,connection with friends from abroad to get agents ,participate in big meetings to represent our services,and create best safari itinerary for better sale out and customer satisfaction .
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Developed customized sales presentations for key clients, resulting in increased business partnerships.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.

Lekam Royal Lodge and Social Hall

Front Office Supervisor/social Hall Assistant Manager
02.2022 - 12.2022

Job overview

  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Kept high average of performance evaluations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Established team priorities, maintained schedules and monitored performance.

Star Media Company

Startimes Shop Manager /Sales and Marketing
01.2013 - 12.2017

Job overview

  • Company Overview: Best employee of the year 2016 in star media company Tanzania limited
  • Best employee of the year 2017 in star media company Tanzania limitedDUTIES
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Developed new promotional campaigns to attract new customers.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Implemented customer feedback system, leading to improved store offerings and services.
  • Managed budgeting and financial planning, maintaining healthy cash flow.
  • Bost the sales by implementing new strategies and plans to reach daily targets monthly and yearly .
  • Create New dealers and find new customers through sites,door to door service ,government offices and organisation meetings and introduce our services and get new sales and boost our performance.

Exim Bank

Sales and Marketing Officer
01.2013 - 01.2014

Job overview

  • Duration: Six month
  • Implemented innovative promotional tactics that captured consumer attention, resulting in increased market share over competitors.
  • Analyzed market trends to adapt sales strategies, ensuring consistent growth in a competitive landscape.
  • Designed and executed email marketing campaigns that increased open rates, click-through rates, and lead generation.
  • Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
  • Developed targeted marketing campaigns that effectively communicated brand value, driving consumer engagement and loyalty.
  • Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
  • Oversaw budget allocation for marketing campaigns, ensuring optimal resource utilization for maximum impact on sales targets.
  • Enhanced customer experience through regular feedback collection, identifying areas for improvement in product offerings or sales processes.
  • Established long-term partnerships with industry influencers to increase brand visibility within target markets.
  • Collaborated with cross-functional teams for product launches, resulting in higher market penetration and brand awareness.
  • Streamlined internal communication channels between sales and marketing departments for more effective collaboration towards common goals.
  • Conducted detailed competitor analysis to identify unique selling points and opportunities for differentiation in the marketplace.
  • Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards.
  • Analyzed sales and marketing data for improved strategies.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Kindoroko Hotel

Front Desk Receptionist
01.2012 - 12.2012

Job overview

  • Duration: Six month
  • Liaised with housekeeping department to ensure seamless room allocation during high-occupancy periods.
  • Built strong relationships with corporate clients through attentive service and tailored reservation options.
  • Collaborated with sales team to optimize revenue from group bookings and special events.
  • Handled guest inquiries and complaints with professionalism, ensuring timely resolution and positive outcomes.
  • Enhanced customer satisfaction by efficiently managing and processing reservation requests.
  • Reduced cancellations rate through proactive communication with guests about their upcoming stays.
  • Participated in regular meetings with department supervisors to discuss performance metrics and identify areas of improvement.
  • Provided exceptional customer service over phone calls, emails, and chat support for a seamless reservations process.
  • Maintained up-to-date knowledge of hotel facilities, promotions, and local attractions to provide accurate information to guests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Worked closely with front desk to achieve full occupancy of property.
  • Handled reservations and answered questions from interested patrons for busy Number-room hotel.

Education

Monduli Teacher's College

Certificate from Information Communication Technology
01.2011

University Overview

Intel Training College

Diploma from Business Management and Administration
01.2010

University Overview

Vocational Education and Training Board

National business examination certificate
01.2009

University Overview

Moringe Sokoine Secondary School

Certificate from Secondary Education
01.2008

University Overview

Nyakitono Primary School

Certificate from Primary Education
01.2004

University Overview

Skills

  • Transferable skill
  • Time management
  • Active listening
  • Communication
  • Computer skill
  • Customer service
  • Leadership and management
  • Cash management
  • Problem solving

Certification

I Felister Deogratius Maginga certify that the information given in these curriculum vitae is true and correct to the best of my knowledge.

Languages

English
Swahili

Other Skills Qualifications And Awards

Other Skills Qualifications And Awards
  • Certificate of attendance in summer program in 2008 between Moringe Sokoine and international school of Dusseldorf German
  • Best employee of the year 2016 in star media company Tanzania limited
  • Best employee of the years 2017 in customer care, sales and marketing and management

Key Competence

Key Competence
  • Team working and interpersonal skills
  • Quick learner and creative in supportive environments
  • Strong management and negotiation skills
  • Ability to handle multiple tasks and provide regular feedback on progress

Personal Information

Personal Information
  • Place of Birth: Arusha
  • Date of Birth: 06/25/92
  • Gender: Female
  • Nationality: Tanzanian
  • Marital Status: Single
  • Religion: Christian

Hobbies Personal Interests

Hobbies Personal Interests
  • Sharing ideas with other people
  • Reading novels
  • Computer literate
  • Music and instrument
  • Author (books), sports, articles, grammars

Timeline

Sales and Marketing Representative
Asiliexplorer Tanzania Safaris
08.2024 - Current
Front Office Supervisor/social Hall Assistant Manager
Lekam Royal Lodge and Social Hall
02.2022 - 12.2022
Startimes Shop Manager /Sales and Marketing
Star Media Company
01.2013 - 12.2017
Sales and Marketing Officer
Exim Bank
01.2013 - 01.2014
Front Desk Receptionist
Kindoroko Hotel
01.2012 - 12.2012
Monduli Teacher's College
Certificate from Information Communication Technology
Intel Training College
Diploma from Business Management and Administration
Vocational Education and Training Board
National business examination certificate
Moringe Sokoine Secondary School
Certificate from Secondary Education
Nyakitono Primary School
Certificate from Primary Education
I Felister Deogratius Maginga certify that the information given in these curriculum vitae is true and correct to the best of my knowledge.

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Felister Deogratius