FAUZIA AMOUR SEIF
Dar Es Salaam,Tanzania
Summary
Collaborative professional with over 10 years of experience in diverse team environments. Committed to driving collective success through effective collaboration and a proactive approach to achieving goals. Demonstrates adaptability and a strong work ethic, ready to contribute meaningfully to team objectives.
Overview
3
3
Languages
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Medical tourism consultant and representative
10 different hospitals from India and Turkey
Dar Es Salaam, Tanzania
07.2024 - Current
- Guided international patients through healthcare options and services.
- Coordinated travel arrangements for medical tours across multiple hospitals.
- Assisted in preparing informational materials for prospective patients.
- Communicated with healthcare providers to ensure patient needs were met.
- Developed relationships with local tourism agencies for patient support services.
- Researched medical facilities to provide accurate consultations for clients.
- Handled inquiries from patients regarding treatment and travel logistics.
- Collaborated with hospital staff to streamline patient admission processes.
- Delivered high level of service to clients in effort to build upon relationships for future.
- Tracked competitor activity within the industry to ensure pricing remains competitive.
- Negotiated contracts with service providers such as hoteliers and airlines to secure competitive rates for customers.
- Analyzed customer feedback surveys to improve overall service levels provided by the company.
- Ensured that all documentation is accurate prior to issuing tickets or making bookings for customers.
- Maintained an up-to-date knowledge of airline regulations, passport and visa requirements and travel advisories issued by government authorities.
- Created brochures detailing travel packages, including routes and activities at each destination.
- Attended trade shows and exhibitions to promote tourism products and services offered by the company.
- Organized and planned itineraries for clients based on their interests and budget.
- Prepared detailed financial statements outlining expenditures incurred during trips.
Managing Director and Marketing Manager
SLEEPY TANZANIA LTD
01.2023 - Current
- Identifies marketing opportunities by understanding consumer requirements.
- Identified marketing opportunities through consumer insights.
- Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertisements.
- Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities and many more to ensure the growth of the company and the team around.
- Planned, developed, implemented, and evaluated advertisements to meet marketing and sales objectives.
- Researched and capitalized on market opportunities to enhance product marketability and profitability, supporting company and team growth.
Head of Sales and Marketing
DISCOUNT CENTRE LTD
01.2019 - 12.2023
- Developed and implemented strategies to drive revenue growth, build brand awareness, and manage sales and marketing teams.
- Led and motivate sales and marketing teams, providing guidance and support to achieve targets and many more.
- Analyze market trends, manage marketing campaigns, and oversee sales operations to achieve company goals.
- Developed and managed the sales and marketing budget annually per quarter, tracking expenses to maintain effective cost management.
- Conduct market research to identify opportunities, understand customer needs, and develop targeted marketing messages.
- Led and motivated sales and marketing teams, providing guidance and support to meet targets and improve overall performance.
ADMIN ASSISTANT WITH SAP
GATCO LIMITED (GSM GROUP)
01.2016 - 12.2017
- Utilized SAP for managing sales processes of company products.
- Assisted sales officers with GSM bike product.
- Organizing and maintaining diaries and products document filing.
- Managed customer emails and inquiries to ensure timely responses.
Customer Service Representative
GSM HEADQUARTERS CALL CENTRE
03.2017 - 05.2017
- Resolved customer inquiries through various communication channels effectively.
- Provided customer service to assist clients with inquiries and support.
- Provided product information to assist customers in making informed decisions.
- Received and directed customer calls to appropriate personnel for timely assistance.
- Documented customer interactions accurately for future reference and analysis.
Personal Assistant
SILVERSANDS INVESTMENT LTD. (GSM GROUP)
01.2015 - 12.2016
- Coordinated travel, visas, and accommodation, accompanying manager to meetings to take notes and provide support during presentations.
- Organized and maintained diaries, scheduling appointments to optimize manager's time.
- Managed incoming communications, prioritizing emails, faxes, and postal mail for the manager.
Trainee
ZPC
01.2014 - 12.2014
- Verified compliance of documents with export regulations and ensuring adhering to relevant export regulations.
- Verifying documents and ensuring adhere to relevant export regulations.
- Assisted tally officers with container counting at loading dock in counting and recording imported and exported containers at the loading dock.
- Supervised loading and offloading of containers to ensure compliance and efficiency.
Branch Manager
House of Tiles
01.2014 - 12.2014
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability.
- Managed relationships with suppliers and customers to enhance collaboration and satisfaction.
- Demonstrated exemplary behavior in workplace interactions.
Sales Cashier and Store Manager
Home Shopping Centre
01.2011 - 12.2012
- Itemized and totaled purchases by recording prices, departments, and taxable/nontaxable items while operating a cash register.
- Itemized and totaled purchases by recording prices, departments, and taxable/nontaxable items while operating a cash register.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
BBA - Business Administration
University of Hawaii at Manoa
Hawaii , USA 02.2014 - 01.2017
Advanced Certificate - Secondary Education
Mudio Islamic High School
Certificate - Computer Training
Engusero Computer Training
Tanga , Tanzania 12.2009 - 01.2010
Certificate - Secondary Education
Usagara Secondary school
Diploma - Basic Technician in Shipping and ports
Bandari College
Skills
- Sales strategy development
- Customer relationship management
- Sales performance analysis
- Market analysis techniques
- Client engagement
- Negotiations
- Sales negotiation
- Managing groups
- Team dynamics
- Communication tools
- Sales team collaboration
- Client data management
- Verbal communication
- Body language
- Microsoft Office
- Electronic communication
- SAP BUSINESS
- Customer relationship management
- Business strategy development
- Effective communication
- Problem solving
- Time management
References
Hobbies and Interests
- Mr. Abdallah Msuya, Bandari College-TPA, +255 655 717 818
- Mr. Seif Suleiman, Sleepy Tanzania Ltd and Kwambani Tanzania, +255 715 438 530
- Eeng Hersi Ally Said, Silversands Investment Ltd., +255 769 173 020
Languages
- Mr. Abdallah Msuya, Bandari College-TPA, +255 655 717 818
- Mr. Seif Suleiman, Sleepy Tanzania Ltd and Kwambani Tanzania, +255 715 438 530
- Eeng Hersi Ally Said, Silversands Investment Ltd., +255 769 173 020
Languages
Swahili
First Language
English
Advanced
C1
Hindi
Intermediate
B1
Timeline
Medical tourism consultant and representative
10 different hospitals from India and Turkey
07.2024 - Current
Managing Director and Marketing Manager
SLEEPY TANZANIA LTD
01.2023 - Current
Head of Sales and Marketing
DISCOUNT CENTRE LTD
01.2019 - 12.2023
Customer Service Representative
GSM HEADQUARTERS CALL CENTRE
03.2017 - 05.2017
ADMIN ASSISTANT WITH SAP
GATCO LIMITED (GSM GROUP)
01.2016 - 12.2017
Personal Assistant
SILVERSANDS INVESTMENT LTD. (GSM GROUP)
01.2015 - 12.2016
BBA - Business Administration
University of Hawaii at Manoa
02.2014 - 01.2017
Trainee
ZPC
01.2014 - 12.2014
Branch Manager
House of Tiles
01.2014 - 12.2014
Sales Cashier and Store Manager
Home Shopping Centre
01.2011 - 12.2012
Certificate - Computer Training
Engusero Computer Training
12.2009 - 01.2010
Advanced Certificate - Secondary Education
Mudio Islamic High School
Certificate - Secondary Education
Usagara Secondary school
Diploma - Basic Technician in Shipping and ports
Bandari College