To utilize my skills and capabilities in providing comprehensive professional`s assistance to respective organization in order boost up organizational development and my career goals. PERSONAL SUMMARY. Read to demonstrate my skills and my capabilities, good team player. Positive characters, capable of working with people from diverse cultural backgrounds. Self-motivated, performance driven and committed to success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
FAUZIA AMOUR
Dar Es Salaam
Summary
Overview
13
years of professional experience
Work History
DISCOUNT CENTRE LIMITEDDar Es Salaam, TANZANIA
Head of Marketing
02.2021 - Current
Job overview
- Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
- Leveraged industry trends and competitive analysis to improve marketing campaign performance.
- Identified, recommended and led initiatives to drive growth and performance improvement.
- Directed development and implementation of business and product marketing campaigns.
- Prepared and executed comprehensive product launch plans, defining messaging and target audiences.
- Led design and project teams with big-picture view of business and client requirements.
- Devised and managed creative plans for company branding and product launches.
- Defined core product messaging, positioning and differentiation strategies to align with overall company strategic plan.
- Attracted and retained talent by supporting junior employees through system of mentorship.
- Developed integrated marketing communications programs, collaborating with and managing agency partners to meet plans.
- Assessed strengthened and weaknesses of brands to develop strategic competitive analysis and determine plans.
- Developed and maintained comprehensive scorecard of key performance indicators, tracking KPI progress and continuously testing to optimize results.
- Cultivated and deepened partnerships with businesses, media firms and C-level executives.
GSM HEADQUARTERS CALL CENTRE
Customer service
01.2017 - 05.2017
Job overview
- Provision
- Receiving and forwarding customer calls to appropriate personnel
- Calling and arranging professional works with different companies
- Receiving emails and call centre for the whole company worldwide.
GATCO LIMITED
ADMIN ASSISTANT, SAP
01.2016 - 01.2017
Job overview
- Working in SAP for company products selling
- Assisting sales officers on some of the products i.e
- GSM bikes
- Organising and maintaining diaries and products documents filing
- Dealing with emails, customers and etc.
SILVERSANDS INVESTMENT LTD
Personal Assistant
01.2015 - 01.2016
Job overview
- GROUP)
- Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
- Organising and maintaining diaries and making appointments;
- Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
ZPC
Trainee
01.2014 - 12.2014
Job overview
- For 3 month
- Verifying documents and ensure adhere to relevant export regulations
- Prepare daily reports on tallied documents
- Sometimes act as a tally officers and tally the imported and export containers
- Supervise the loading and offloading of containers
Home Shopping Centre
Sales Cashier and Store Manager
01.2011 - 01.2012
Job overview
- Itemizing and total purchasing by recording prices, departments, taxable and non-taxable items, operating a cash register
- Maintain checkout operations by following policies and procedures, reporting needed changes
- Ensure high level of customers’ satisfaction through excellent services
House of Tiles
Branch Manager
01.2014
Job overview
- Duties and responsibilities
- Manage good relationship with suppliers and customers
- Develop business strategies to raise our customers’ pool, expand store traffic and optimise profitability
- Be a shining example of well behaviour and high performance
Education
ATLANTIC INTERNATIONAL UNIVERSITYUSA
BBA from Business Administration
02.2017
University Overview
TPA- BANDARI COLLEGEDAR ES SALAAM
from DIPLOMA IN SHIPPING AND PORT MANAGEMENT
02.2014
University Overview
Mudio Islamic High School
Advanced Certificate of Secondary Education
01.2013
University Overview
Engusero Computer Training Certificate in Computer Training
01.2010
University Overview
Usagara Secondary school Certificate of Secondary Education
01.2010
University Overview
Skills
- AREAS OF COMPETENCE
- Administration & Management
- SKILLS AND KEY COMPETENCIES
- Familiar with administrative and managerial practices both in public and private owned enterprises
- Skilled in manpower planning and recruitment strategies
- Familiar with personnel systems ie Appraisal system, information system, work design, job evaluation
- Good understanding of compensation management and social security systems
- Familiar with labour relations, negotiations and collective bargaining
- Skilled in managing groups, group’s dynamics, communication systems, team roles and controlling groups
- Able to deal with confidential matters professionally and discreetly
- Good verbal and non-verbal communication skills
- Proficiency on Microsoft Office (Word, Excel, Power point) and electronic communication through internet
- Proficiency in SAP BUSSINESS
- Search Engine Optimization
- Problem-Solving
- Social Media Marketing
- Brand Awareness
- Product Launches
- Online Advertising
- Marketing Channel Development
- Goal Setting
- Multimedia Communications
- Strategic Marketing
- Establishing KPI Metrics
- Merchandising Strategies
- Digital Marketing
- Business Development
- Campaign Performance Tracking
- Microsoft SharePoint
- Strategic Planning and Alignment
- Market Research Analysis
- Sales Forecasting
- Relationship Building
- Service Promotion
- Time Management
- Product Development Budgeting
- Google Analytics
- Salesforce CRM Software
- Market Trends Analysis
- Verbal and Written Communication
- Marketing Strategy Development
- Marketing Program Management
- Trade Show Coordination
- Pricing Strategies
References
References
ALLY SAID MOHAMED - DIRECTOR(DISCOUNT CENTRE LIMITED ) +255 715 700 000
AHMED SAID KHALIFA - LAWYER +255 714 666 854
MR.HERSI ALLY SAID-GENERAL MANAGER (SILVERSANDS INVESTMENT LTD.) +255 769 173 020
Languages
Swahili
First Language
Hindi
Intermediate
B1
Turkish
Elementary
A2
English
Proficient
C2
Accomplishments
Accomplishments
- Promoted to HEAD OF MARKETING due to CUSTOMER SERVICES, SUSTOMER PROBLEM SOLCING, IDEAS ON BRANDING and POTENTIAL that achieved GOOD CUSTOMER RELATIONSHIP MANAGEMENT.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Additional Information
Additional Information
- Was able to track immediately the SWOT analysis of the current company and was effectively ready to give out the solution and strategies to solve the problems the company was facing during that time.
Timeline
Head of Marketing
DISCOUNT CENTRE LIMITED
02.2021 - Current
Customer service
GSM HEADQUARTERS CALL CENTRE
01.2017 - 05.2017
ADMIN ASSISTANT, SAP
GATCO LIMITED
01.2016 - 01.2017
Personal Assistant
SILVERSANDS INVESTMENT LTD
01.2015 - 01.2016
Trainee
ZPC
01.2014 - 12.2014
Branch Manager
House of Tiles
01.2014
Sales Cashier and Store Manager
Home Shopping Centre
01.2011 - 01.2012
ATLANTIC INTERNATIONAL UNIVERSITY
BBA from Business Administration
TPA- BANDARI COLLEGE
from DIPLOMA IN SHIPPING AND PORT MANAGEMENT
Mudio Islamic High School
Advanced Certificate of Secondary Education
Engusero Computer Training Certificate in Computer Training
Usagara Secondary school Certificate of Secondary Education
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