Faustine Makomango Kuzenza
Dar es Salaam
Summary
With more than five years of progressive experience as the assistant IT manager, I'm eager to contribute my skills in team leadership, project management and technical problem solving at the esteemed organization.
In my current role as the assistant IT manager at The Mora Zanzibar, I have honed my ability to manage complex technical system and lead a team of support technicians to deliver exceptional service, also I have been responsible for overseeing daily IT operations including troubleshooting hardware and software issues, managing user accounts and emplimenting network security protocols. Furthermore I have worked closely with IT manager to streamline process to that enhance operational efficiency, reduce downtime and improve user satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant IT Manager
The Mora Zanzibar
02.2024 - Current
- Company Overview: Five-star hotel with 250 Guests' rooms
- Opera Cloud administrator and other oracle products like Simphony, SUN system and Materials control system
- Microsoft office 365 administrator
- Also, system administrator in paytan software for payroll and attendance management, Omntech software for door locks
- And Elenor app for online guest check-in
- Active Directory administrator
- Troubleshooting different Yeaster S300 IP-PBX problems
- Computer maintenance and network management
- Configuring TP link switches and access points
- Palo Alto next generation firewall configuration
- Taking daily system backup under VM environment
- Software installation and troubleshooting different network problems
- CCTV cameras installation and management (BOS and HIK vision camera and BOS NVR)
- Training staff on uses of different systems at the hotel
- Creating and managing staff emails
- IPTV system administrator (Samsung TVs)
- Five-star hotel with 250 Guests' rooms
Assistant IT Manager
Emerald Zanzibar Resort and SPA
03.2023 - 01.2024
- Opera Cloud administrator and other Oracle products like Simphony, SUN system and Materials control system
- Also, system administrator in paytan software for payroll and attendance management, Omntech software for door locks
- And Elenor app for online guest check-in
- Active Directory administrator
- Troubleshooting different Yeaster S300 IP-PBX problems
- Computer maintenance and network management
- Configuring TP link switches and access points
- FortiGate firewall configuration
- Taking daily system backup under VM environment
- Software installation and troubleshooting different network problems
- CCTV cameras installation and management (BOS and HIK vision camera and BOS NVR)
- Training staff on uses of different systems at the hotel
- Creating and managing staff emails
- IPTV system administrator (Samsung TVs)
- NAS and AWS cloud storage Management
- Also taking Manual servers' backups under VMware environment
Assistant IT
The Residence Hotel Zanzibar
04.2022 - 02.2023
- System administrator in all oracles products (Opera PMS, Simphony, SUN system and Materials control system), and other systems like Aruti for payroll and attendance management and vingcards for doors and safe boxes
- Troubleshooting different Alcatel Lucent PBx problems like configuring UAI 16-1 cards
- Computer maintenance and network management
- Configuring Alcatel Lucent switches and access points
- Software installations and troubleshooting different network problems
- CCTV cameras installation and management (Panasonic NVR, Hikvision and Provision cameras)
- Training staff on uses of different systems at the hotel
- IPTV system administrator (Samsung TVs)
- Night Auditor
IT Senior Supervisor
Ledger Plaza Bahari Beach Hotel
07.2019 - 06.2021
- System administrator in all oracles products (Fidelio, SUN system, Materials control and micros system)
- And other systems like sky bayan for payroll and attendance management and vingcards for door locks and safebox
- Computer maintenance and network installations
- Monthly payroll preparation
- Software installations and troubleshooting different network problems
- CCTV cameras installation and management (Panasonic NVR, Hikvision and Provision cameras)
- Training staff on uses of different systems in the hotel and other hotel regulations
- Troubleshooting different PBx problems
- Servers' management and monitoring
Computer Technician
Self-employed
12.2016 - 12.2018
- Provision of Computer software and hardware services
Network and Installation of Category Six Ethernet Cable (Field)
CoICT
07.2016 - 09.2016
- Computer maintenance and network installations
- Installation of category six Ethernet cable
- Software installations and troubleshooting different network problems
Telecommunications Engineer (Field)
Power & Network (UICT)
07.2015 - 09.2015
- Installation of software and troubleshooting different network problems
- Attending corrective and preventive maintenance
Telecom Technician (Field)
TTCL
07.2015 - 09.2015
- Attending different faults concerning customers
- Installations of voice and data services to the new customers
- Insuring power availability
Education
Bachelor of Science - Telecommunications Engineering
University of Dar es Salaam
01.2018
Certificate - Physics, Chemistry and Mathematics
Musoma Technical Secondary School
01.2014
Certificate - Ordinary Level education
Igoma Secondary School
01.2011
Skills
- Computer Repair and Maintenance
- CSS
- HTML
- Java Script
- IT infrastructure management
- Customer support
- IT compliance
- IT budgeting
- Application support
- Network administration
- Disaster recovery
- IT service management
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
Extra-Curricular Activities
01/01/24, Diploma in interconnecting Cisco Networking Device from Alison. 07/01/24, CompTia Security+ (SY0-601) from Alison. 07/01/24, CompTia Security+ (SY0-501) from Alison. 07/01/24, CompTia Cloud+ Advanced from Alison. 07/01/24, CompTia basic+ from Alison. 07/01/24, CompTia A+ 1000 from Alison. 07/01/24, Introduction to server administration services from Alison. 06/01/24, Adobe Premiere Pro complete Guide from Alison. 2016 - Present, Provision of Computer software and hardware services - Mwanza and DSM. 2016 - Present, Organizing hospitality events to Orphanage Centre, hospital - Dar es Salaam. 2016 - Present, Member of Mentorship Program - Dar es Salaam., Practicing public speaking, idea generation, life coaching.
Personal Information
- Place of Birth: Mwanza
- Date of Birth: 12/21/92
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
Hobbies and Interests
- Reading books
- Watching movies
- Listening to news
- Playing computer games
- Travelling
Timeline
Assistant IT Manager
The Mora Zanzibar
02.2024 - Current
Assistant IT Manager
Emerald Zanzibar Resort and SPA
03.2023 - 01.2024
Assistant IT
The Residence Hotel Zanzibar
04.2022 - 02.2023
IT Senior Supervisor
Ledger Plaza Bahari Beach Hotel
07.2019 - 06.2021
Computer Technician
Self-employed
12.2016 - 12.2018
Network and Installation of Category Six Ethernet Cable (Field)
CoICT
07.2016 - 09.2016
Telecommunications Engineer (Field)
Power & Network (UICT)
07.2015 - 09.2015
Telecom Technician (Field)
TTCL
07.2015 - 09.2015
Bachelor of Science - Telecommunications Engineering
University of Dar es Salaam
Certificate - Physics, Chemistry and Mathematics
Musoma Technical Secondary School
Certificate - Ordinary Level education
Igoma Secondary School
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