Faustin Vallely Zinga
dare s salaam
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
27
27
years of professional experience
Work History
Reservation and Sales
Njoo africa safaris
Dar Es Salaam, Tanzania
04.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Reservation officer
White sands hotel dar es salaam
01.2020 - 01.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Guest relation and concierge manager
ROYAL OF ZANZIBAR BEACH RESORT
01.2015 - 01.2020
- Managed daily operations of concierge team, ensuring exceptional guest service and satisfaction.
- Collaborated with various departments to coordinate guest requests and special events seamlessly.
- Implemented streamlined processes for handling guest inquiries, improving response times significantly.
- Developed training programs for staff to enhance service delivery and operational efficiency.
Guest relation and concierge supervisor
Zanzibar kempinsnk hotel
01.2008 - 01.2015
- Supervised daily operations of concierge team, ensuring exceptional guest experiences.
- Coordinated transportation and activity bookings for guests, enhancing satisfaction levels.
- Trained and mentored staff on service excellence and hotel standards.
- Developed and implemented efficient workflows to streamline concierge processes.
- Resolved guest inquiries and complaints with professionalism, improving overall service quality.
Reservation and cashier
Bravo club
01.2005 - 01.2008
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Maintained clean and organized checkout areas for optimal customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Monitored inventory levels, ensuring adequate stock of essential items at registers.
Reservation
Matemwe beach village
01.2000 - 01.2005
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Trainee
Serena inn
01.1999 - 01.1999
- Assisted in daily operations ensuring high standards of guest service.
- Supported front desk activities, enhancing guest check-in and check-out experiences.
Education
Certificate - business management
Dar Es Salaam Institute
01-2003
Diploma - business management
Dar Es Salaam Institute
01-2003
Certificate - food and beverage services
Dar es salaam institute
01-2000
Certificate - secondary school
Institute of adult education
01-1998
Driving license class c - undefined
Veta driving school
01-1998
Certificate - primary school
Muungano primary school
01-1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
iam ready to work any where
Language proficiency
Swahili
English
italiano50%
Timeline
Reservation and Sales
Njoo africa safaris
04.2023 - Current
Reservation officer
White sands hotel dar es salaam
01.2020 - 01.2023
Guest relation and concierge manager
ROYAL OF ZANZIBAR BEACH RESORT
01.2015 - 01.2020
Guest relation and concierge supervisor
Zanzibar kempinsnk hotel
01.2008 - 01.2015
Reservation and cashier
Bravo club
01.2005 - 01.2008
Reservation
Matemwe beach village
01.2000 - 01.2005
Trainee
Serena inn
01.1999 - 01.1999
Certificate - primary school
Muungano primary school
Driving license class c - undefined
Veta driving school
Certificate - secondary school
Institute of adult education
Certificate - food and beverage services
Dar es salaam institute
Certificate - business management
Dar Es Salaam Institute
Diploma - business management
Dar Es Salaam Institute