Fatuma Mwinchande Othman
Dar Es Salaam
Summary
Dynamic Travel Consultant and Administrative Officer with a proven track record at Aga Khan University and in self-employment. Excelled in creating efficient travel itineraries and managing administrative tasks, showcasing strong communication and multilingual proficiency. Achieved increased client retention through exceptional service and strategic vendor negotiations.
Overview
20
20
years of professional experience
Work History
Travel Consultant
Self Employed Services
02.2025 - Current
- Shared itinerary options for selection before booking to support individuals budget.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Followed up with customers to increase customer service with travel plans.
- Arranged travel accommodations for groups, couples, executives.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Helped customers with passport and visa applications.
Administrative Officer
Aga Khan University
02.2005 - 01.2025
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients relating to Transport Logistics.
- Updated reports, managed accounts, and generated reports for company database in relation to ticket purchase.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Supervised and guided employees and responded quickly to questions to improve understanding of job responsibilities.
- Contributed to successful projects by providing essential administrative support and resource management.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Cultivated strong professional relationships with external stakeholders such as clients and suppliers.
- Provided exceptional support to the executive team by managing schedules and coordinating travel plans.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Maintained inventory of office supplies and placed orders.
- Performed wide-ranging administrative, financial and service-related functions.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Certificate - Asset Movement: Transfer And Disposal of Assets
Procurement &Supplies Professionals And Tech Board
Dar Es Salaam 11-2023
Master of Business Management - Management Skills & Leadership Development Course
Master Cass Management.Com
United Kingdom 03-2021
Diploma - Foundation in Travel And Tourism With Galileo
International Air Transport Association
Montreal, Canada 03-2018
No Degree - Computer Information Systems
INSTITUTE OF MANAGEMENT & INFO TECHNOLOGY
Dar Es Salaam 03-1995
Skills
- Strong communication skills
- Hotel accommodations
- Travel arrangements
- Administrative tasks
- Multilingual proficiency
- International reservations
- Flight arrangement
Sports person and loves music
* Swimming
* Dancing
* Designing
* Writting
Languages
Swahili
Native language
English
Proficient
C2
French
Upper intermediate
B2
Arabic
Beginner
A1
Timeline
Travel Consultant
Self Employed Services
02.2025 - Current
Administrative Officer
Aga Khan University
02.2005 - 01.2025
Certificate - Asset Movement: Transfer And Disposal of Assets
Procurement &Supplies Professionals And Tech Board
Master of Business Management - Management Skills & Leadership Development Course
Master Cass Management.Com
Diploma - Foundation in Travel And Tourism With Galileo
International Air Transport Association
No Degree - Computer Information Systems
INSTITUTE OF MANAGEMENT & INFO TECHNOLOGY
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