Resourceful and adaptable professional with a background in customer service and flight scheduling. Recognized for attention to detail and effective collaboration, poised to leverage expertise in driving improved operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Super Enterprises
Zanzibar, Tanzania
03.2024 - Current
Assisted customers with inquiries and resolved issues to improve overall satisfaction.
Provided product information and recommendations to enhance customer engagement.
Collaborated with team members to streamline service processes and improve efficiency.
Addressed complaints and ensured timely follow-up, contributing to higher customer retention.
Managed customer orders and processed transactions accurately.
Documented customer feedback and reported trends to management regularly.
Flight Dispatcher Trainee
ZAT Company
Zanzibar, Tanzania
08.2023 - 11.2023
Monitored weather conditions to ensure safe flight planning.
Prepared flight plans in compliance with regulations and procedures.
Coordinated flight schedules and departures, enhancing operational efficiency.
Utilized dispatch software to track aircraft movements.
Communicated with pilots to update flight status and implement changes promptly.
Collaborated with ground crews to ensure seamless aircraft handling and timely departures.
Education
Some College (No Degree) - Flight Dispatch Operation
Regional Aviation And Business College
Julias Nyerere International Airport
Skills
Customer service
Complaint resolution
Product knowledge expertise
Flight scheduling
Dispatch coordination
Communication skills
References
References available upon request.
Timeline
Customer Service Representative
Super Enterprises
03.2024 - Current
Flight Dispatcher Trainee
ZAT Company
08.2023 - 11.2023
Some College (No Degree) - Flight Dispatch Operation