Summary
Overview
Work History
Education
Skills
References
Timeline
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Fatma Rijaal Ali

Zanzibar

Summary

Resourceful and adaptable professional with a background in customer service and flight scheduling. Recognized for attention to detail and effective collaboration, poised to leverage expertise in driving improved operational efficiency.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Super Enterprises
Zanzibar, Tanzania
03.2024 - Current
  • Assisted customers with inquiries and resolved issues to improve overall satisfaction.
  • Provided product information and recommendations to enhance customer engagement.
  • Collaborated with team members to streamline service processes and improve efficiency.
  • Addressed complaints and ensured timely follow-up, contributing to higher customer retention.
  • Managed customer orders and processed transactions accurately.
  • Documented customer feedback and reported trends to management regularly.

Flight Dispatcher Trainee

ZAT Company
Zanzibar, Tanzania
08.2023 - 11.2023
  • Monitored weather conditions to ensure safe flight planning.
  • Prepared flight plans in compliance with regulations and procedures.
  • Coordinated flight schedules and departures, enhancing operational efficiency.
  • Utilized dispatch software to track aircraft movements.
  • Communicated with pilots to update flight status and implement changes promptly.
  • Collaborated with ground crews to ensure seamless aircraft handling and timely departures.

Education

Some College (No Degree) - Flight Dispatch Operation

Regional Aviation And Business College
Julias Nyerere International Airport

Skills

  • Customer service
  • Complaint resolution
  • Product knowledge expertise
  • Flight scheduling
  • Dispatch coordination
  • Communication skills

References

References available upon request.

Timeline

Customer Service Representative

Super Enterprises
03.2024 - Current

Flight Dispatcher Trainee

ZAT Company
08.2023 - 11.2023

Some College (No Degree) - Flight Dispatch Operation

Regional Aviation And Business College
Fatma Rijaal Ali