Fatma Hamis Mfundo

• Successfully managed portfolio of over 40 corporate accounts through strategic and customer focused engagements and growing transaction dominance to 90% on Pesapal e-commerce platform and maintaining significant Market share.
• Increased revenue of 25k through driving aggressive activation campaigns which resulted in 200+ dormant reactivation's.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Contributed to event marketing, sales and brand promotion.
• Achieved or exceeded company-defined sales quotas.
• Engaged with customers to effectively build rapport and lasting relationships.
• Enhanced customer satisfaction score by eliminating merchant issues resolution time from 5 days to 48 hours.
• Increased efficiency and team productivity by promoting operational best practices.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Achievements

• Successfully onboarded more than 55 new merchants that contributed to $925,040,809 in 6 months.

• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Recorded accurate and efficient records in customer database.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Used customer insights to develop innovative sales strategies to increase sales.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Informed customers of promotions to increase sales productivity and volume.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Stayed current on company offerings and industry trends.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Contributed to event marketing, sales and brand promotion.
• Set and achieved company defined sales goals.
• Built relationships with customers and community to promote long term business growth.
• Generated new leads through networking and attending industry events.
• Kept detailed records of daily activities through online customer database.
• Attended monthly sales meetings and quarterly sales trainings.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Built diverse and consistent sales portfolio.
• Presented professional image consistent with company's brand values.

Achievements

• Successfully on-boarded more than 250 new merchants resulting in $270,000 active transactions on monthly basis i.e Thanda Island; Mr. Kahawa; Fun Beach Resort; Zanzibar Retreat.

• Following up new business opportunities and setting up meetings
• Planning and preparing presentations
• Communicating new product developments to prospective clients
• Overseeing development of marketing literature
• Writing reports
• Providing management feedback
• Networking, cold calling and advertising so as to generate interest from potential clients
• Retaining existing accounts by presenting new solutions and services to clients needs, concerns and objectives
• Attend industry functions, such as association events and conference and provide feedback information on market and creative trends
• Managing operational and administrative functions to ensure specific projects are delivered efficiently.
• Managed a portfolio of over 20 Aggregators

• Maintaining companies existing relationships with clients
• Identifying potential new clients and business opportunities
• Identifying client needs and work out how best to meet these requirements
• Identifying and booking of all/ specific contributors
• Liaison with speakers, performers, reporters and other supplies so that all elements for events are properly booked, organized and accounted f
• Ensure all events are properly staffed
• Ensuring customer service and quality delivery
• Be present and direct people involved to ensure site is as clients needs as team
• Handle all social media pages and making sure to update and gain as many followers
• Generate, edit, publish and share content that builds meaningful connections and encourages community members to take action.