Fatma Masrur Saad
Kisimajongoo
Summary
ICT leader with extensive experience at e-Government Agency Zanzibar, specializing in strategic planning and resource allocation. Demonstrated success in improving team productivity and service delivery through effective project management and collaboration. Skilled in user training and problem-solving, contributing to impactful e-Government initiatives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director of ICT Services Department
e-Government Agency Zanzibar
01.2014 - Current
- Led strategic planning to align e-Government initiatives with national development goals, enhancing service delivery.
- Oversaw resource allocation across departments to improve project delivery and operational efficiency, directly impacting service outcomes.
- Implemented performance evaluation metrics to assess team productivity and service delivery, leading to actionable insights for improvement.
ICT Support Assistant
Television Zanzibar (Zanzibar Broadcasting Television)
01.2013 - 01.2014
- Executed routine maintenance on equipment, enhancing reliability and minimizing downtime.
- Performed troubleshooting activities to diagnose system issues and implement solutions quickly.
- Created user guides and training materials, facilitating onboarding for new employees.
- Delivered end-user training sessions on software applications and hardware devices, improving user proficiency.
Lecturer on Website Design - Part Time
Zanzibar University Tunguu
01.2011 - 01.2013
- Designed and implemented engaging course materials to enhance learning outcomes for diverse learners.
- Evaluated student performance through a variety of assessments, providing constructive feedback to support academic growth.
- Created instructional and lecture plans aligned with course objectives, ensuring effective delivery of content.
ICT and Electronic Manager
United Nation development program (UNDP)
01.2010 - 01.2011
- Coordinated activities with cross-functional teams to optimize resource utilization.
- Negotiated contracts and ensured timely delivery of goods and services with vendors.
- Maintained inventory levels to align with demand while minimizing waste.
ICT Officer and Non-Linear Editor
Television Zanzibar (Zanzibar Broadcasting Television)
01.2002 - 01.2008
- Executed daily operations, ensuring seamless broadcasting and timely content delivery.
- Coordinated with production teams to effectively schedule and manage on-air events and programming.
- Managed and maintained broadcast equipment, supporting optimal performance during live transmissions.
- Conducted training sessions for new staff on broadcasting procedures and equipment usage.
Studio Sound Engineer and TV Maintenance
Television Zanzibar (Zanzibar Broadcasting Television)
01.1997 - 01.2002
- Conducted sound checks before live events, enhancing audio quality for optimal audience experience.
- Collaborated with production teams to effectively plan and execute audio elements, contributing to seamless programming.
- Managed audio equipment inventory, maintaining all tools in working condition to support uninterrupted operations.
Education
Master of Law - IT and Telecommunication
Open University Of Tanzania
Tanzania01.2016
BSc - Business Information Tech
Zanzibar University
Zanzibar01.2011
Diploma - Computing Studies
Institute of Learn IT
Tanzania01.2007
Certificate - Electronic and Communication Engineering
Karume Institute of Science And Technology (KIST)
Zanzibar01.1994
Certificate Of Secondary Education - O Level
Nyuki J.W.T.Z
ZAnzibar01.1990
Skills
- Project management
- Human resources management
- Project coordination
- Government relations
- Strategic planning
- Resource allocation
- E-Government initiatives
- Team collaboration
- User training
- Effective communication
- Problem solving
- Critical thinking
- Cross-functional team leadership
Certification
- DCT Data Centre Design-BICSI, 06/01/15
- Fiber Optic Technician Training, 01/01/14
- Digital Broadcasting Technology, 08/01/12
- Network Basic and Hyper – V, Network Security, Share Point and Microsoft Exchange Server, 02/01/12
- 3D Computer Graphics and Visualization of Journalistic, 08/01/08
- DVCAM Second Line Service, 04/01/08
- Advance course in MULTIMEDIA and WEBSITE DESIGN, 08/01/06
- Mass Communication, 10/01/01
- Computer Technology and Multimedia, 10/01/00
- Television Production Technique, 07/01/00
Hobbies and Interests
- Socializing with friends and family
- Watching TV (News and documentaries)
- Playing and computing (creating and designing websites)
References
References are available on request
Languages
English
Intermediate (B1)
B1
Kiswahili
Native
Native
Timeline
Director of ICT Services Department
e-Government Agency Zanzibar
01.2014 - Current
ICT Support Assistant
Television Zanzibar (Zanzibar Broadcasting Television)
01.2013 - 01.2014
Lecturer on Website Design - Part Time
Zanzibar University Tunguu
01.2011 - 01.2013
ICT and Electronic Manager
United Nation development program (UNDP)
01.2010 - 01.2011
ICT Officer and Non-Linear Editor
Television Zanzibar (Zanzibar Broadcasting Television)
01.2002 - 01.2008
Studio Sound Engineer and TV Maintenance
Television Zanzibar (Zanzibar Broadcasting Television)
01.1997 - 01.2002
Master of Law - IT and Telecommunication
Open University Of Tanzania
BSc - Business Information Tech
Zanzibar University
Diploma - Computing Studies
Institute of Learn IT
Certificate - Electronic and Communication Engineering
Karume Institute of Science And Technology (KIST)
Certificate Of Secondary Education - O Level
Nyuki J.W.T.Z