Farheen Shamshudin Kassam
Dar Es Salaam
Summary
Dedicated and driven individual with a proven track record of efficiency and the ability to tackle any task. Top-level graduate seeking a position that provides dynamic challenges to integrate merits and explore greater efficiency while gaining valuable experience. Long-term goal is to succeed in every endeavor, utilizing skills and determination to make a significant impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Submission Officer
Vfs Global
Dar Es Salaam Tanzania
04.2025 - Current
- Managed application processing and evaluation to ensure timely responses.
- Managed back office operations to ensure seamless workflow.
- Generated comprehensive reports to facilitate data-driven decision-making.
- Facilitated passport receives and submission processes.
- Executed email communication strategies to ensure timely information dissemination.
Customer sales representative
PARIMATCH
05.2021 - 12.2023
- Following up on deposits and withdrawals of the Betting company’s customers
- Handling bets
- Advising and helping customers
- Monitoring staffs
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Described product highlights and benefits to help guide purchasing decisions.
- Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
- Contributed valuable feedback from customers to management regarding product improvements or new offerings worth considering for future development plans.
Front Desk & secretary Administration
AL-MUNTAZIR BOYS PRIMARY SCHOOL
02.2019 - 01.2020
- Managed office operations
- Schedule appointments
- Assured administrative tasks and supervised
- Attending parents and their inquiries
- Receiving calls for all departments and organizing activities
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Front Desk & Secretary Administration
MY WORLD PRESCHOOL
06.2018 - 01.2019
- Handling Petty cash
- Records maintaining
- Attending to parents queries and questions
- Stock keeping
- Maintaining and assisting employees
- Organizing meetings
- Assisting procurement
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Improved office workflow by redesigning document submission process.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Administration and Sales Marketing
SIGN INDUSTRIES LTD.
07.2017 - 10.2017
- Trained new employees on store policies, procedures, and best practices for efficient stock handling operations.
- Trained new employees on company policies, inventory management systems, and best practices in stock handling.
- Trained new hires on company policies, procedures, and efficient stock handling techniques, fostering an environment of continuous learning within the team.
- Trained new staff members on proper stock handling procedures, ensuring a consistent level of expertise across the team.
- Improved customer satisfaction by addressing concerns promptly, ensuring positive experiences at the Cash Cage counter.
- Stock handling
- Petty Cash
- Client Cash
- Orders
- Stock In and Out
- Managing office operations
- Handling correspondence
- Maintaining records
- Assisting with customer inquiries
- Handling inventory
- Organizing daily running tasks
- Handle day to day business activities
Education
Diploma - Business Management
Ftc
01.2022
A' levels -
Laureate International School
01.2017
O' levels -
Shree Hindu Mandal Secondary School
01.2014
Primary Education -
Little Angels Primary School
01.2010
Skills
- Communication Skills
- Leadership Skills
- Sports Skills
- Creative Thinker
- Content creator
- Multitasking
- Strategic planning
- Networking
- Community Service
- Computer Skills
- Relationship Building
- Public Speaking
- Event Setup
- Social Media Management
- Fundraising Events
- Administrative tasks
- Time Management
Certification
IT Course, Unique Academy, 01/01/14
Digital marketing Udemy 2023
Social Media Marketing udemy 2023
Personal Information
- Date of Birth: 02/04/97
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
- Religion: Ismaili MUSLIM
Languageswritten
- English
- Swahili
- Hindi
- Katchi
Volunteer Experience
- Early Childhood Development Centre, 01/01/18, Present
- Aga Khan Girl Guides and Boy Scouts, 01/01/05, 12/31/17
- Personal training programs IVC
- Ismaili event organizer with ELC
References
- Arifhussein Pyarali, Workshop Manager, +255 713 218 371
- Khushboo E Zahra Merali, Administrator / Assistant Accountancy, +255 782 076 700
Timeline
Submission Officer
Vfs Global
04.2025 - Current
Customer sales representative
PARIMATCH
05.2021 - 12.2023
Front Desk & secretary Administration
AL-MUNTAZIR BOYS PRIMARY SCHOOL
02.2019 - 01.2020
Front Desk & Secretary Administration
MY WORLD PRESCHOOL
06.2018 - 01.2019
Administration and Sales Marketing
SIGN INDUSTRIES LTD.
07.2017 - 10.2017
Diploma - Business Management
Ftc
A' levels -
Laureate International School
O' levels -
Shree Hindu Mandal Secondary School
Primary Education -
Little Angels Primary School