Summary
Overview
Work History
Education
Skills
DIGITAL MARKETING ACCOUNTS
ACTIVITIES AND PROFICIENCIES
Timeline
Manager
FARHEEN AKBAR HIRJI

FARHEEN AKBAR HIRJI

Dar-es-Salaam

Summary

Hardworking Quality Assurance Manager with extensive knowledge of management and customer service inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs.

Overview

8
8
years of professional experience

Work History

Manager

Vfs Global - UKVI
10.2024 - 01.2025
  • Oversaw project timelines, ensuring adherence to deadlines and quality standards throughout initiatives.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reviewed submitted materials for compliance with immigration policies and guidelines.
  • Managed appointment scheduling for visa interviews, ensuring timely processing of applications.
  • Maintained electronic records of visas issued, enhancing data retrieval processes.
  • Increased efficiency in handling client queries by creating informative resources related to common questions about the visa application process.

Early Childhood Educator

St Laurent International School
01.2024 - 05.2024
  • Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
  • Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
  • Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
  • Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.

Quality Assurance Manager

Bluechip
01.2023 - 01.2024
  • Monitored staff organization and suggested improvements to daily functionality.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Created and maintained quality management systems to align with industry standards.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Implemented new quality assurance and customer service standards.

VIP Services Manager

Parimatch
02.2022 - 01.2023
  • Ensured smooth operations during high-profile events by managing logistics and staff assignments.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Boosted team efficiency by providing thorough training on hospitality standards and customer service techniques.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Streamlined communication between departments, ensuring seamless coordination of VIP guest experiences.
  • Developed strong relationships with clients, resulting in increased repeat business and positive reviews.
  • Collaborated closely with sales teams to identify potential VIP clients and create customized service packages.

Guest Relations Manager

May Fair Plaza
04.2021 - 04.2022
  • Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
  • Developed and maintained strong partnerships with local attractions and tour operators to provide diverse activity options for guests during their stay.
  • Facilitated clear communication between departments to address any potential issues affecting guest satisfaction before they arose.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
  • Maintained consistent positive customer feedback.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Answered guest inquiries and provided information regarding hotel services and amenities.

Secretarial & Administration Department

Howden & Puri
03.2020 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Collaborated with cross-functional teams to resolve complex issues, resulting in improved client satisfaction rates.
  • Balanced multiple tasks simultaneously without compromising quality or attention to detail when serving clients' needs.

Operations manager/Estate officer

SMX Limited/Mkuki House
09.2019 - 03.2020
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Interacted well with customers to build connections and nurture relationships.

Early Years Educator

Al-hilal Nursey School
03.2017 - 08.2017
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching skills.
  • Operated through channels of communication with teaching teams and administrative office.
  • Improved classroom management techniques, resulting in a more focused and disciplined learning environment.

Computer CSCU program Internship

Unique College
12.2016 - 03.2017

Education

Online course - Digital marketing: Marketing

COURSERA- META

A-Level - undefined

ALMUNTAZIR ISLAMIC SEMINRY
Dar-Es-Salaam
12.2019

Cyber security computer network programmer

Unique College
Dar-Es-Salaam
03.2017

O-Level - undefined

Shaaban Robert Secondary School
Dar-Es-Salaam
12.2016

Skills

  • A frequent user of Microsoft Office- Excel and Word
  • Open & positive communicator with calm and level-headed approach to managing routine needs and meeting expectations
  • Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support skilled in handling in bound and out bound calls, online requests and emails with good problem solving, multi-tasking and research abilities
  • Friendly and efficient customer service team member devoted maximizing customer satisfaction with exceptional service and support
  • Work Planning and Prioritization
  • Relationship Building
  • Goals Setting
  • Business Administration

DIGITAL MARKETING ACCOUNTS

  • Content creation for Giraffe hotel
  • Social media Manager for Hubbly Bubbly
  • Digital marketing and content creation for Shawarmez
  • Visual creator for Pogo delivery

ACTIVITIES AND PROFICIENCIES

  • Participated in a 9km walk Marathon.
  • Sports & Fitness (Volleyball).
  • Technical - Proficient in Microsoft Office Suite (Windows, Word, PowerPoint, Outlook and Access).
  • Languages - Fluent in English, Kiswahili, Cutchi, Hindi, Gujarati.
  • Part time work as a high-end Fashion model and content creator

Timeline

Manager

Vfs Global - UKVI
10.2024 - 01.2025

Early Childhood Educator

St Laurent International School
01.2024 - 05.2024

Quality Assurance Manager

Bluechip
01.2023 - 01.2024

VIP Services Manager

Parimatch
02.2022 - 01.2023

Guest Relations Manager

May Fair Plaza
04.2021 - 04.2022

Secretarial & Administration Department

Howden & Puri
03.2020 - 04.2021

Operations manager/Estate officer

SMX Limited/Mkuki House
09.2019 - 03.2020

Early Years Educator

Al-hilal Nursey School
03.2017 - 08.2017

Computer CSCU program Internship

Unique College
12.2016 - 03.2017

Online course - Digital marketing: Marketing

COURSERA- META

A-Level - undefined

ALMUNTAZIR ISLAMIC SEMINRY

Cyber security computer network programmer

Unique College

O-Level - undefined

Shaaban Robert Secondary School
FARHEEN AKBAR HIRJI