Hardworking Quality Assurance Manager with extensive knowledge of management and customer service inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs.
Overview
8
8
years of professional experience
Work History
Manager
Vfs Global - UKVI
10.2024 - 01.2025
Oversaw project timelines, ensuring adherence to deadlines and quality standards throughout initiatives.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Reviewed submitted materials for compliance with immigration policies and guidelines.
Managed appointment scheduling for visa interviews, ensuring timely processing of applications.
Maintained electronic records of visas issued, enhancing data retrieval processes.
Increased efficiency in handling client queries by creating informative resources related to common questions about the visa application process.
Early Childhood Educator
St Laurent International School
01.2024 - 05.2024
Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
Quality Assurance Manager
Bluechip
01.2023 - 01.2024
Monitored staff organization and suggested improvements to daily functionality.
Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
Created and maintained quality management systems to align with industry standards.
Investigated customer complaints and performed corrective actions to resolve quality issues.
Applied coaching techniques and tools to support managers and team members in improving performance.
Implemented new quality assurance and customer service standards.
VIP Services Manager
Parimatch
02.2022 - 01.2023
Ensured smooth operations during high-profile events by managing logistics and staff assignments.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Boosted team efficiency by providing thorough training on hospitality standards and customer service techniques.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Streamlined communication between departments, ensuring seamless coordination of VIP guest experiences.
Developed strong relationships with clients, resulting in increased repeat business and positive reviews.
Collaborated closely with sales teams to identify potential VIP clients and create customized service packages.
Guest Relations Manager
May Fair Plaza
04.2021 - 04.2022
Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
Developed and maintained strong partnerships with local attractions and tour operators to provide diverse activity options for guests during their stay.
Facilitated clear communication between departments to address any potential issues affecting guest satisfaction before they arose.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
Maintained consistent positive customer feedback.
Established and upheld high standards, promoting great customer service and assistance to guests.
Answered guest inquiries and provided information regarding hotel services and amenities.
Secretarial & Administration Department
Howden & Puri
03.2020 - 04.2021
Handled customer inquiries and suggestions courteously and professionally.
Collaborated with cross-functional teams to resolve complex issues, resulting in improved client satisfaction rates.
Balanced multiple tasks simultaneously without compromising quality or attention to detail when serving clients' needs.
Operations manager/Estate officer
SMX Limited/Mkuki House
09.2019 - 03.2020
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Developed systems and procedures to improve operational quality and team efficiency.
Supervised operations staff and kept employees compliant with company policies and procedures.
Partnered with vendors and suppliers to effectively manage and budget.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Interacted well with customers to build connections and nurture relationships.
Early Years Educator
Al-hilal Nursey School
03.2017 - 08.2017
Participated in professional development opportunities to stay current on educational trends and enhance teaching skills.
Operated through channels of communication with teaching teams and administrative office.
Improved classroom management techniques, resulting in a more focused and disciplined learning environment.
Computer CSCU program Internship
Unique College
12.2016 - 03.2017
Education
Online course - Digital marketing: Marketing
COURSERA- META
A-Level - undefined
ALMUNTAZIR ISLAMIC SEMINRY
Dar-Es-Salaam
12.2019
Cyber security computer network programmer
Unique College
Dar-Es-Salaam
03.2017
O-Level - undefined
Shaaban Robert Secondary School
Dar-Es-Salaam
12.2016
Skills
A frequent user of Microsoft Office- Excel and Word
Open & positive communicator with calm and level-headed approach to managing routine needs and meeting expectations
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support skilled in handling in bound and out bound calls, online requests and emails with good problem solving, multi-tasking and research abilities
Friendly and efficient customer service team member devoted maximizing customer satisfaction with exceptional service and support
Work Planning and Prioritization
Relationship Building
Goals Setting
Business Administration
DIGITAL MARKETING ACCOUNTS
Content creation for Giraffe hotel
Social media Manager for Hubbly Bubbly
Digital marketing and content creation for Shawarmez
Visual creator for Pogo delivery
ACTIVITIES AND PROFICIENCIES
Participated in a 9km walk Marathon.
Sports & Fitness (Volleyball).
Technical - Proficient in Microsoft Office Suite (Windows, Word, PowerPoint, Outlook and Access).
Languages - Fluent in English, Kiswahili, Cutchi, Hindi, Gujarati.
Part time work as a high-end Fashion model and content creator