FARHEEN AKBAR HIRJI
Dar-es-Salaam
Summary
Hardworking Quality Assurance Manager with extensive knowledge of management and customer service inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs.
Overview
8
8
years of professional experience
Work History
Manager
Vfs Global - UKVI
10.2024 - 01.2025
- Oversaw project timelines, ensuring adherence to deadlines and quality standards throughout initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reviewed submitted materials for compliance with immigration policies and guidelines.
- Managed appointment scheduling for visa interviews, ensuring timely processing of applications.
- Maintained electronic records of visas issued, enhancing data retrieval processes.
- Increased efficiency in handling client queries by creating informative resources related to common questions about the visa application process.
Early Childhood Educator
St Laurent International School
01.2024 - 05.2024
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
Quality Assurance Manager
Bluechip
01.2023 - 01.2024
- Monitored staff organization and suggested improvements to daily functionality.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Created and maintained quality management systems to align with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Implemented new quality assurance and customer service standards.
VIP Services Manager
Parimatch
02.2022 - 01.2023
- Ensured smooth operations during high-profile events by managing logistics and staff assignments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Boosted team efficiency by providing thorough training on hospitality standards and customer service techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined communication between departments, ensuring seamless coordination of VIP guest experiences.
- Developed strong relationships with clients, resulting in increased repeat business and positive reviews.
- Collaborated closely with sales teams to identify potential VIP clients and create customized service packages.
Guest Relations Manager
May Fair Plaza
04.2021 - 04.2022
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
- Developed and maintained strong partnerships with local attractions and tour operators to provide diverse activity options for guests during their stay.
- Facilitated clear communication between departments to address any potential issues affecting guest satisfaction before they arose.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Maintained consistent positive customer feedback.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Secretarial & Administration Department
Howden & Puri
03.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with cross-functional teams to resolve complex issues, resulting in improved client satisfaction rates.
- Balanced multiple tasks simultaneously without compromising quality or attention to detail when serving clients' needs.
Operations manager/Estate officer
SMX Limited/Mkuki House
09.2019 - 03.2020
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Partnered with vendors and suppliers to effectively manage and budget.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Interacted well with customers to build connections and nurture relationships.
Early Years Educator
Al-hilal Nursey School
03.2017 - 08.2017
- Participated in professional development opportunities to stay current on educational trends and enhance teaching skills.
- Operated through channels of communication with teaching teams and administrative office.
- Improved classroom management techniques, resulting in a more focused and disciplined learning environment.
Computer CSCU program Internship
Unique College
12.2016 - 03.2017
Education
Online course - Digital marketing: Marketing
COURSERA- META
A-Level - undefined
ALMUNTAZIR ISLAMIC SEMINRY
Dar-Es-Salaam12.2019
Cyber security computer network programmer
Unique College
Dar-Es-Salaam03.2017
O-Level - undefined
Shaaban Robert Secondary School
Dar-Es-Salaam12.2016
Skills
- A frequent user of Microsoft Office- Excel and Word
- Open & positive communicator with calm and level-headed approach to managing routine needs and meeting expectations
- Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support skilled in handling in bound and out bound calls, online requests and emails with good problem solving, multi-tasking and research abilities
- Friendly and efficient customer service team member devoted maximizing customer satisfaction with exceptional service and support
- Work Planning and Prioritization
- Relationship Building
- Goals Setting
- Business Administration
DIGITAL MARKETING ACCOUNTS
- Content creation for Giraffe hotel
- Social media Manager for Hubbly Bubbly
- Digital marketing and content creation for Shawarmez
- Visual creator for Pogo delivery
ACTIVITIES AND PROFICIENCIES
- Participated in a 9km walk Marathon.
- Sports & Fitness (Volleyball).
- Technical - Proficient in Microsoft Office Suite (Windows, Word, PowerPoint, Outlook and Access).
- Languages - Fluent in English, Kiswahili, Cutchi, Hindi, Gujarati.
- Part time work as a high-end Fashion model and content creator
Timeline
Manager
Vfs Global - UKVI
10.2024 - 01.2025
Early Childhood Educator
St Laurent International School
01.2024 - 05.2024
Quality Assurance Manager
Bluechip
01.2023 - 01.2024
VIP Services Manager
Parimatch
02.2022 - 01.2023
Guest Relations Manager
May Fair Plaza
04.2021 - 04.2022
Secretarial & Administration Department
Howden & Puri
03.2020 - 04.2021
Operations manager/Estate officer
SMX Limited/Mkuki House
09.2019 - 03.2020
Early Years Educator
Al-hilal Nursey School
03.2017 - 08.2017
Computer CSCU program Internship
Unique College
12.2016 - 03.2017
Online course - Digital marketing: Marketing
COURSERA- META
A-Level - undefined
ALMUNTAZIR ISLAMIC SEMINRY
Cyber security computer network programmer
Unique College
O-Level - undefined
Shaaban Robert Secondary School