Farheen Akbar Hirji
Dar-Es-Salaam
Summary
Hardworking Quality Assurance Manager with extensive knowledge of management and customer service inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs.
- + Type or edit your summary here
Overview
7
7
years of professional experience
Work History
Quality Assurance Manager
Bluechip
01.2023 - 01.2024
- Monitored staff organization and suggested improvements to daily functionality.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Created and maintained quality management systems to align with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Implemented new quality assurance and customer service standards.
VIP Services Manager
Parimatch
02.2022 - 01.2023
- Ensured smooth operations during high-profile events by managing logistics and staff assignments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Boosted team efficiency by providing thorough training on hospitality standards and customer service techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined communication between departments, ensuring seamless coordination of VIP guest experiences.
- Developed strong relationships with clients, resulting in increased repeat business and positive reviews.
- Collaborated closely with sales teams to identify potential VIP clients and create customized service packages.
Guest Relations Manager
May Fair Plaza
04.2021 - 04.2022
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
- Developed and maintained strong partnerships with local attractions and tour operators to provide diverse activity options for guests during their stay.
- Facilitated clear communication between departments to address any potential issues affecting guest satisfaction before they arose.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Maintained consistent positive customer feedback.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Secretarial & Administration Department
Howden & Puri
03.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with cross-functional teams to resolve complex issues, resulting in improved client satisfaction rates.
- Balanced multiple tasks simultaneously without compromising quality or attention to detail when serving clients'' needs.
- Delivered prompt service to prioritize customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Enhanced communication between team members and other departments with effective collaboration strategies.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Operations manager/Estate officer
SMX Limited/Mkuki House
09.2019 - 03.2020
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Partnered with vendors and suppliers to effectively manage and budget.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Interacted well with customers to build connections and nurture relationships.
Teacher
Al-hilal Nursey School
03.2017 - 08.2017
Computer CSCU program Internship
Unique College
12.2016 - 03.2017
Education
Online course - Digital marketing - Marketing
COURSERA- META
Online A-Level -
ALMUNTAZIR ISLAMIC SEMINRY
Dar-Es-Salaam, Tanzania12.2019
Cyber security computer network programmer -
Unique College
Dar-Es-Salaam, Tanzania03.2017
O-Level -
Shaaban Robert Secondary School
Dar-Es-Salaam, Tanzania12.2016
Skills
- A frequent user of Microsoft Office- Excel and Word
- Open & positive communicator with calm and level-headed approach to managing routine needs and meeting expectations
- Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support skilled in handling in bound and out bound calls, online requests and emails with good problem solving, multi-tasking and research abilities
- Friendly and efficient customer service team member devoted maximizing customer satisfaction with exceptional service and support
- Work Planning and Prioritization
- Relationship Building
- Goals Setting
- Business Administration
Digital Marketing Accounts
- Content creation for Giraffe hotel
- Social media Manager for Hubbly Bubbly
- Digital marketing and content creation for Shawarmez
- Visual creator for Pogo delivery
Activities And Proficiencies
Participated in a 9km walk Marathon., Sports & Fitness (Volleyball), Technical - Proficient in Microsoft Office Suite (Windows, Word, PowerPoint, Outlook and Access)., Languages - Fluent in English, Kiswahili, Cutchi, Hindi, Gujarati., Part time work as a high-end Fashion model and content creator
Personal Information
Date of Birth: 03/22/99
Volunteer Experience
Charities, Dar-Es-Salaam, Tanzania, 08/01/10, present, Frequent visits to the orphanage to supply necessary supplies including food and clothing., Frequent visits to the animal shelters (Every Living Thing) to supply necessary supplies including food and reusable materials such as hardwood., Organized fund-raising events for orphanage education and better living standards.
References
REFERENCES AVAILABLE ON REQUEST.
Timeline
Quality Assurance Manager
Bluechip
01.2023 - 01.2024
VIP Services Manager
Parimatch
02.2022 - 01.2023
Guest Relations Manager
May Fair Plaza
04.2021 - 04.2022
Secretarial & Administration Department
Howden & Puri
03.2020 - 04.2021
Operations manager/Estate officer
SMX Limited/Mkuki House
09.2019 - 03.2020
Teacher
Al-hilal Nursey School
03.2017 - 08.2017
Computer CSCU program Internship
Unique College
12.2016 - 03.2017
Online course - Digital marketing - Marketing
COURSERA- META
A-Level -
ALMUNTAZIR ISLAMIC SEMINRY
Cyber security computer network programmer -
Unique College
O-Level -
Shaaban Robert Secondary School
Similar Profiles
Gina SodenGina Soden
Senior Media Specialist at BluechipSenior Media Specialist at Bluechip
David SigfordDavid Sigford
DAY PORTER at BlueChip ProsDAY PORTER at BlueChip Pros
NAVEENA BNAVEENA B
English & SoftSkills Trainer at Bluechip Services International Private LimitedEnglish & SoftSkills Trainer at Bluechip Services International Private Limited
Amos KizaAmos Kiza
Information Technology at AbdallahInformation Technology at Abdallah
Baraka PallangyoBaraka Pallangyo
Part Time Private Academic Tutor at Smartclass(SILABU)Part Time Private Academic Tutor at Smartclass(SILABU)